Has anyone had to return anything to AudioQue?

[Santoro300 10+ year member]

How are they on returns? My brand new amp isn't working properly. So I'm just wondering.

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[Nut Hair Trick 10+ year member]

Did it come in f'd up? How long have you had it?

 

[jamesw 10+ year member]

bought an hdc3 that the spider wasnt glued down properly... had to pay for return shipping. Other than that best products on the market for the price imo.

 

[Nut Hair Trick 10+ year member]

I have one question for anyone who has bought from AQ. I have a new AQ2200 on the way, and the UPS quantum tracking deal that I got in my emai,l says that it is shipped from Digital Designs? Is that a common thing?

 

[Stephen_c 10+ year member]

bought an hdc3 that the spider wasnt glued down properly... had to pay for return shipping. Other than that best products on the market for the price imo.

that shit would not fly for me, they would be paying return shipping or i would be calling the bank for a charge back

 

[etznova 10+ year member]

I have one question for anyone who has bought from AQ. I have a new AQ2200 on the way, and the UPS quantum tracking deal that I got in my emai,l says that it is shipped from Digital Designs? Is that a common thing?

Yes

 

[kfx450r 10+ year member]

that shit would not fly for me, they would be paying return shipping or i would be calling the bank for a charge back

x2. Not glueing down a spider is completely there fault, even accidental i dont see why you would have to pay for their mistakes. But AQ has good customer service and great products, but not everyones perfect.

 

[BoxdGM 10+ year member]

my bass knob quit working and they sent me a new one free of charge. best customer service i have experienced from any company.

 

[Santoro300 10+ year member]

I bought it about a month or two ago. Just tried to hook it up for the first time and its not working. Stereo shop tried multiple speakers on it. So I'm assuming the inputs are fried or something.

 

[Santoro300 10+ year member]

Turns out my stereo shop is full of ****ing idiots. They had it set to slave. I personally spoke with the owner of Audio Que at 12 am on a Saturday. Now that's ****ing customer service. Props to Audio Que.

 

[mlstrass 5,000+ posts]

Turns out my stereo shop is full of ****ing idiots. They had it set to slave. I personally spoke with the owner of Audio Que at 12 am on a Saturday. Now that's ****ing customer service. Props to Audio Que.

Good to hear that it was something simple. My suggestion was going to be to have you call DJ and let him walk you through some testing before you send it in.

Guess that shop didn't like your "flea market" equipment //content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif

 

[RidnClean 5,000+ posts]

i had mine set on slave too.

i wanted to cry when i was testing out things to see if it was the outputs.

 

[power-fanatic07 5,000+ posts]

newbs...

 

[obrien202 10+ year member]

rd audio

 

[Santoro300 10+ year member]

Yeah you gotta love these local shops. I never heard of Fi or Audio Que so obviously they're crap. Sometimes you just gotta laugh at these fools.