Circuit City are MORONS

[Tonyguy 10+ year member]

Dont waste your time calling corp, that is just a tool they give the stores to pass the buck and get a loud/unhappy customer out of there.
Best thing to do is stand your ground, after spending 30 minutes doing this and "educating" then on how they F ed up, tell them you are going to call the cops, then call the cops on your phone infront of the manager (works best if you have speaker phone on your cell)... believe me; a manager does not want cops in there store making a scene, in the end ether the cops will tell you sorry, or (most of the time) the manager will make it right.

I have done this twice (this is the reason I buy my electronics online..even CDRs) and both times they refunded ended up doing right...once w/o me mentioning the cops, the second time it was RIGHT after the cops arrived.

Also don't wast your time talking to a sales rep as they have the power of a wet towel, insist on a manager.

For doing nothing illegal?//content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif See how far you get with that.

 

[SuperchargedRS 10+ year member]

For doing nothing illegal?//content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif See how far you get with that.

illegal is irrelevant... now what would you think if you were some 40-50 something american you go into a store and you see police talking to the manager with a customer saying they got ripped off, well most people might be a little....put off.

Now put yourself in the managers shoes you can give the refund & do right by this guy (spend a few minutes loosing no money) or have a big scene and have a few potential customers walk (loosing money)...now lets see what seems a better proposition.

remember the saying the squeaky wheel gets the grease, what do you think that means!

 

[saj21187 10+ year member]

illegal is irrelevant... now what would you think if you were some 40-50 something american you go into a store and you see police talking to the manager with a customer saying they got ripped off, well most people might be a little....put off.
Now put yourself in the managers shoes you can give do right (spend a few minutes loosing no money) by this guy or have a big scene and have a few potential customers walk (loosing money)...now lets see how far you get with that.

remember the saying the squeaky wheel gets the grease, what do you think that means!

So you are telling me that if you owned a store you would issue a return for a different stores product?

Could you please tell me the conversation you would have with the dispatcher when you called 911 for this emergency?

Illegal is not irrelevant, police are there to enforce laws. Circuit City has not broken any laws. Your argument is pretty rediculous. I would love to see the cops faces after you tell them this story and ask you to leave the store.

 

[Propimp 10+ year member]

YEA, you are a jack *** if you call the cops, they wont do shit but probally escort you outa the store.

 

[UndercoverPunk 5,000+ posts]

You've never... installed.... a radio...?

 

[IamDeMan 5,000+ posts]

You've never... installed.... a radio...?

I'm sure if it was as easy as inserting buttplugs, he'd be all over it!

 

[Tonyguy 10+ year member]

The cops probably wouldn't come out unless something is about to go down or something illegal is happening. But they may come to escort out a ranting, crazy, pissed off customer. And we have cops in here all the time catching theives and even shopping, so it's not out of the ordinary to see an officer in our store.

 

[SuperchargedRS 10+ year member]

The cops WILL come out, call 911 and hang up and see what happens...did any law get broken, no you just hit the emergency button on your phone (did that once on a old phone) or something, they still come out... you can even call them and tell them that you made a mistake..they still come out! And who said anything about being irate? I would firmly state the situation to the manager and the cops if it came to that, I know this works as I have done it once before (read the other post).

Secondly if I was the manager and a employee told a customer to go to a competitors store I would be having a talk with him after I dealt with the customer...

But if it became a big scene I would take the item, the receipt, give them a few bucks out of MY pocket (if we are only talking like a 20buck dash kit or something), have the employee that F ed up go walk his azz over to best buy and get MY money back.

That is the difference between a professional and a little kid that got the job of a manager....oh wait I almost forgot what company we were talking about! lol

 

[saj21187 10+ year member]

The cops WILL come out, call 911 and hang up and see what happens...did any law get broken, no you just hit the emergency button on your phone (did that once on a old phone) or something, they still come out... you can even call them and tell them that you made a mistake..they still come out! And who said anything about being irate? I would firmly state the situation to the manager and the cops if it came to that, I know this works as I have done it once before (read the other post).
Secondly if I was the manager and a employee told a customer to go to a competitors store I would be having a talk with him after I dealt with the customer...

But if it became a big scene I would take the item, the receipt, give them a few bucks out of MY pocket (if we are only talking like a 20buck dash kit or something), have the employee that F ed up go walk his azz over to best buy and get MY money back.

That is the difference between a professional and a little kid that got the job of a manager....oh wait I almost forgot what company we were talking about! lol

LOL! Why should anyone have to give a customer money out of their own pockets because the company they work for did not have something in stock? So you are saying it would be better to walk the whole sale than have them run accross the street to get a dash kit?? Was the Circuit City employee supposed to pull the dash kit out of his ***? There was not one in the store, and the guy was in a big *** hurry to get it installed so they had to improvise. Im sure Circuit City wasnt just hiding the kit for fun so they could lose out on the sale. I have a feeling if you ran a business it would have a very short lived life. I just cant believe you could make very much money returning other companies product and giving customers money out of your pocket. I know its just a dash kit, but where do you draw the line? I wander if I go buy a tv at best buy if circuit city will return it for me? Get real, businesses dont run like that in the real world.

 

[SuperchargedRS 10+ year member]

LOL! Why should anyone have to give a customer money out of their own pockets because the company they work for did not have something in stock? So you are saying it would be better to walk the whole sale than have them run accross the street to get a dash kit?? Was the Circuit City employee supposed to pull the dash kit out of his ***? There was not one in the store, and the guy was in a big *** hurry to get it installed so they had to improvise. Im sure Circuit City wasnt just hiding the kit for fun so they could lose out on the sale. I have a feeling if you ran a business it would have a very short lived life. I just cant believe you could make very much money returning other companies product and giving customers money out of your pocket. I know its just a dash kit, but where do you draw the line? I wander if I go buy a tv at best buy if circuit city will return it for me? Get real, businesses dont run like that in the real world.

.....ok.....

You give the customer YOUR money because you are going to get it back anyway (when you return the item across the street), what you are doing is correcting a mistake on the part of one of your employees, this way you have a customer that leaves happy and knows that you will stand behind your store/work...why do you care about this...well that means YOU HAVE A RETURN CUSTOMER

Now if I was running a best buy store and I didnt have the part what would I do... I would tell the cutomer: "we dont have the part but we will have a employee go get it and it will take but a second, go get lunch and your car will be done"

I would then go across the street to the competitor store and get the part, ring that part up (as extra labor or whatever to not make my inventory off).

Now why on earth would I as a manager spend the extra 4 minutes of my time when I could spend that time w/ my thumb up my azz or better yet micro-managing, well because the customer knows that you could have told him you "don't have the part we cant take your order" (but if you are that simple you should be working in fast food, though that is not all that much higher up the ladder from what I see at most BBs), by letting the customer know that you are going out of your way (if only very slightly) to help them, they will come back to you for future installs / purchase (or at least you will have a whole heck of a better chance of earning there business compared to your competitors)

short answer is..drum roll please....IT WILL MAKE YOU MONEY!

*Oh and to address your "where would you draw the line" comment, the only reason you are refunding it is because the item was purchased in conjunction w/ a audio install, I would not return a tv or what have you from another store.

*On the "if you had a business" note, I am not going to get into my personal affairs on the web w/ someone I don't know; none the less I'm not exactly starving here!

 

[saj21187 10+ year member]

.....ok.....
You give the customer YOUR money because you are going to get it back anyway (when you return the item across the street), what you are doing is correcting a mistake on the part of one of your employees, this way you have a customer that leaves happy and knows that you will stand behind your store/work...why do you care about this...well that means YOU HAVE A RETURN CUSTOMER

Now if I was running a best buy store and I didnt have the part what would I do... I would tell the cutomer: "we dont have the part but we will have a employee go get it and it will take but a second, go get lunch and your car will be done"

I would then go across the street to the competitor store and get the part, ring that part up (as extra labor or whatever to not make my inventory off).

Now why on earth would I as a manager spend the extra 4 minutes of my time when I could spend that time w/ my thumb up my azz or better yet micro-managing, well because the customer knows that you could have told him you "don't have the part we cant take your order" (but if you are that simple you should be working in fast food, though that is not all that much higher up the ladder from what I see at most BBs), by letting the customer know that you are going out of your way (if only very slightly) to help them, they will come back to you for future installs / purchase (or at least you will have a whole heck of a better chance of earning there business compared to your competitors)

short answer is..drum roll please....IT WILL MAKE YOU MONEY!

*Oh and to address your "where would you draw the line" comment, the only reason you are refunding it is because the item was purchased in conjunction w/ a audio install, I would not return a tv or what have you from another store.

*On the "if you had a business" note, I am not going to get into my personal affairs on the web w/ someone I don't know; none the less I'm not exactly starving here!

CIRCUIT CITY DID NOT MAKE ANY MISTAKES. The guy said, the first time he went in the cc employee said he had the dash kit but he needed an installer to take a look at it to make sure. Therefor, he probably assumed it only took the toyota pocket which is a reasonable assumption. He did the right thing in asking him to come back to have an installer look at it because he was not 100% of the exact kit the vehicle took. If he would have just sold the pocket I could understand where the guys frustration would be coming from. When the customer came back, they ended up not having the correct kit, so they more than likely offered to special order it. He probably declined that offer because he was in such a hurry, then im sure the salesperson said well the other option you have is to go to best buy and see if they have the correct kit so we can get it installed for you today. Again this doesnt seem unreasonable to me. And if the customer was polite(which from the post it doesnt seem like this was the case) i personally wouldnt have had a problem going and purchasing the kit and just having a manager get me money out of CCs petty cash. I would not however take money out of my own pocket to do this. Not only is it not my responsibility to pay for a customers product(even if i will eventually get my money back), but if you want to be technical it would be a conflict of interest working for CC and making a transaction on their property out of my own pocket while on the clock.

The only thing I see that the circuit city employee did wrong was to set up a scheduled appointment without the customer having all the product he needed for the installation. It was not the employees fault circuit city did not have the kit in stock. It was not circuit citys fault best buy sold him the wrong part. It was not circuit citys fault the guy waited until the last minute to come in and get his radio installed. If he would have planned a week or so ahead, they could have ordered the part and all would have been well. I cant imagine on the thursday the guy went in to inquire about everything, that the cc employee lied to him about having a kit on purpose in an evil plot to screw up his plans. He is only a person. He assumed he would have the part and was unfortunately incorrect. Again probably 90% of pre 06 toyotas only use a pocket. If the customer would have treated him a little better he might have had a better experience. If a customer treats me with respect I will do what I can to help them out. If I am getting treated like shit by someone then expect the same treatment back. Sorry but that is life. Treat people like you want to be treated.

 

[vvblazers777 10+ year member]

CIRCUIT CITY DID NOT MAKE ANY MISTAKES. The guy said, the first time he went in the cc employee said he had the dash kit but he needed an installer to take a look at it to make sure. Therefor, he probably assumed it only took the toyota pocket which is a reasonable assumption. He did the right thing in asking him to come back to have an installer look at it because he was not 100% of the exact kit the vehicle took. If he would have just sold the pocket I could understand where the guys frustration would be coming from. When the customer came back, they ended up not having the correct kit, so they more than likely offered to special order it. He probably declined that offer because he was in such a hurry, then im sure the salesperson said well the other option you have is to go to best buy and see if they have the correct kit so we can get it installed for you today. Again this doesnt seem unreasonable to me. And if the customer was polite(which from the post it doesnt seem like this was the case) i personally wouldnt have had a problem going and purchasing the kit and just having a manager get me money out of CCs petty cash. I would not however take money out of my own pocket to do this. Not only is it not my responsibility to pay for a customers product(even if i will eventually get my money back), but if you want to be technical it would be a conflict of interest working for CC and making a transaction on their property out of my own pocket while on the clock.
The only thing I see that the circuit city employee did wrong was to set up a scheduled appointment without the customer having all the product he needed for the installation. It was not the employees fault circuit city did not have the kit in stock. It was not circuit citys fault best buy sold him the wrong part. It was not circuit citys fault the guy waited until the last minute to come in and get his radio installed. If he would have planned a week or so ahead, they could have ordered the part and all would have been well. I cant imagine on the thursday the guy went in to inquire about everything, that the cc employee lied to him about having a kit on purpose in an evil plot to screw up his plans. He is only a person. He assumed he would have the part and was unfortunately incorrect. Again probably 90% of pre 06 toyotas only use a pocket. If the customer would have treated him a little better he might have had a better experience. If a customer treats me with respect I will do what I can to help them out. If I am getting treated like shit by someone then expect the same treatment back. Sorry but that is life. Treat people like you want to be treated.

x2. And install your own stereo sometime. Everyones got to start sooner or later.//content.invisioncic.com/y282845/emoticons/rolleyes.gif.c1fef805e9d1464d377451cd5bc18bfb.gif

 

[SuperchargedRS 10+ year member]

If I am getting treated like shit by someone then expect the same treatment back. Sorry but that is life. Treat people like you want to be treated.

This is true EXCEPT when you are on the CLOCK, time to grow up!

I think I have proven my point if not beat it to death, so if anything I said doesn't jive right, ready my posts until it does.

This "if the customer is mad at me I will get mad at him" crap (and yes it is CRAP) is ok (sort of) if they just walk up to you on the street, but when a customer enters a business they expect a degree of professionalism, go to a good stock broker or any high end professional, get crazy with one of the people at the office, know what, they wont loose there cool, they will act and treat you with the same degree of respect as if you were the nicest person on earth...that is professionalism AND THAT IS why they make the big bucks and the little Ali G wannabes kiddies at BB and CC DON'T

 

[AVSTANG02]

Circuit city lets you return Car Audio....

So you musta really been acting stupid if the guy wouldn't let you return the stuff?

 

[willya745 10+ year member]

on a random unrelated note, its a good day for ca.com nG hit 26k and azbass hit 29k //content.invisioncic.com/y282845/emoticons/woot.gif.aaa6090e619a97b6090d16dd863c5a69.gif//content.invisioncic.com/y282845/emoticons/boink.gif.91933e72f927f2cefc79aff02573090c.gif :boobies: //content.invisioncic.com/y282845/emoticons/toast.gif.bc0657bf54b9ee653b6438524461341e.gif//content.invisioncic.com/y282845/emoticons/clap.gif.178cba2c538c68e720c727fcb024b19c.gif that is all