From ebay:
If your item doesn’t match the seller’s description, we may be able to help. The
eBay Money Back Guarantee may cover the purchase price plus your original shipping.
To benefit from the
eBay Money Back Guarantee, open a Buyer Protection case below. If you already have a case open:
1. Go to the Resolution Center.
2. Go to "Your Cases" section.
3. Select the case you’d like to view or take action on.
Ex. My ebay case.
Hi yogegoy,
Here's what just happened:
We're sorry to hear that "JBL Mobile Audio 2400 Watt Mono Subwoofer Amplifier"
didn't match the seller's description. You've opened a case, and we've notified the seller that you requested a refund for the item.
Here's what you need to do next:
Please allow a few days for the seller to respond to your case in the
eBay Resolution Center.
If the seller doesn't respond or if you aren't satisfied with the seller's response to your request by Dec 30, 2013, please let us know. On that date, you can escalate your case to
eBay Customer Support. A customer support agent will then review your case and get back to you with a decision within 48 hours.
What you should know:
If we don't hear from you by Jan 20, 2014, we'll assume that things have been resolved, and your case will be closed. Note that once a case is closed, you won't be eligible for a refund through
eBay Buyer Protection for the item.
JBL Mobile Audio 2400 Watt Mono Subwoofer Amplifier
Item # : 200996125873
Sale price: $305.00
Quantity: 1
Sale date: Dec-02-13 17:49:29 PST
Seller: harmanaudio
Case #: **********
Case opened: Dec-21-13 05:31:04 PST
View purchased item
And here is the outcome
Hi yogegoy,
We let the seller know the item wasn't as described.
The seller has offered you a full refund for the purchase price plus original shipping if you return the item. To get your refund, ship the item back to the seller. You will need to cover the cost of returning the item. Make sure you ship the item by Dec 26, 2013.
Refund information:
Once the item is delivered to the seller,
you will receive a full refund of $331.69.The refund will include the purchase price plus original shipping.
Seller's message to you:
"Please return the item to the address listed. Please also make sure the RMA # appears on the outside of the package.
We will issue a full refund once the returned item has been received and processed. Return instructions were also emailed directly to *************** Sincerely, Harman Audio"
You can view the details of this case and learn what you need to do to ship the item back in the Resolution Center.
JBL Mobile Audio 2400 Watt Mono Subwoofer Amplifier
Item # : 200996125873
Sale price: $305.00
Quantity: 1
Sale date: Dec-02-13 17:49:29 PST
Seller: harmanaudio
Case #: **********
Case opened: Dec-21-13 05:31:04 PST