upset with woofersetc.com

[hazardous0388 10+ year member]

Well i ordered a Soundstream Picasso 3500d, after 3 days of use, the bass just kicked out. I thought it was weird so i turned off the cd player for the night. the next day i check it, turnon the car and the amp turns on but no sound output and the longer its on the hotter it gets and i can then smell the hot plastic of some sort. i unplugged the amp, repackaged it, and am ready to resend it somewhere. i contact woofersetc.com with an email last sunday, called them monday about an RA number, emailed again wednesday, and finally no response for over a week now. i finally am just fed up with it and sent them an email last night stateing i would rather just have my money refunded then get it repaired, because first of all, this ruins my setup because i planned to attend a few meets in the near future, which i wouldnt have the amp back from repair from by them. secondly the amp is over 600 bucks after shipping, i think i should get some sort of more curtiosy then just the run around. I am scared they are just going to keep my money and make me keep the broken amp. There is no reason this amp should have done this, in my opinion it was broken on arrival if it breaks after 3 days of use. ive never had any problems with this before, and considering prices there are higher then other websites, i would have thought they would provide BETTER customer service.

Dustin

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[bdawson72 5,000+ posts]

surprising

 

[xtremebassjunky 10+ year member]

no comment....

 

[CaliforniabOY5 10+ year member]

why didnt you buy it the cheapest place you could? no matter what. . your not buying authorized anyway if your searching and looking for the cheapest. . . shiet, thats why I buy authorized. . but good luck.

 

[xtremebassjunky 10+ year member]

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[hazardous0388 10+ year member]

im thinkin bout just trying some nice brands like sundown, buy for quality from now on

 

[hazardous0388 10+ year member]

not that i wasnt tryin quality before, but some good brands such as IA, rd, or sundown

 

[xplicitACTS 10+ year member]

under power on your part maybe....big amplifiers need to get their power from some where or things like this happen.

 

[hazardous0388 10+ year member]

i have a 200 amp alternator and when i tested the amp with my friends digi cap, which was still connected, it was never recieving under 12 volts

 

[bdawson72 5,000+ posts]

not that i wasnt tryin quality before, but some good brands such as IA, rd, or sundown

Gah, you said RD

 

[hazardous0388 10+ year member]

so whats wrong with RD?

 

[Jep772 10+ year member]

you havent heard all the bad press about the 3500? the guy i got all my SS stuff from quit selling em cause so many came back, dont go higher than the 2000d as far as the picasso series.

 

[hazardous0388 10+ year member]

****. well that sux. no wonder soundstream doesnt even have it on their website anymore. this could be a reason why theyre giving me the run around.maybe soundstream wont even fix it.

 

[galacticmonkey 5,000+ posts]

See if you can return the PCA3500D and get a Sundown SAZ-3000D when they come out. Should be available to the public mid month most likely. Send Jake a PM or contact a dealer and they can help you out.

 

[casper97ta 10+ year member]

If you call the number on Woofersetc they always answer right away. I've always been able to talk directly to somebody whenever i called.

Edit: sorry i didnt see you already called. good luck