Audio N00B 10+ year member
...And Justice For All
So I ordered a custom box from these guys back in April. All seemed to go well. Communication was great and everything. I ordered a 12" cube that I could put a SA-8 and a 10" passive radiator in. The box arrived on April 16th (I have this all tracked through email) and looked good. That is until I tried fitting the passive radiator in. The cut out was way too small. This wasn't a huge problem as I ended up just getting some sand paper and sanding it out until it would fit snug.
The next thing is the real problem. I went to place the SA-8 in the enclosure only to find out that the hole was cut too big. I can literally move it about half an inch in any direction when it's in the box. Here's a picture with the sub centered in the cutout:
http://i.imgur.com/nwB9b.jpg
You can clearly see the wood on the bottom of the box because the cutout is too large. Right now, I don't have all of the screws on the sub screwed in because the ones that aren't in literally will not fit. I think there's two screws that are probably sticking out of the wood because they had such little amount of wood to screw in to. Anyway, this is causing noticeable air leakage at mid to higher volumes and it's really only a matter of time before the sub breaks out of the small amount of wood that it's hanging on to.
That was back in April. I contacted these guys about a replacement and we've been back and fourth for the past few months and I noticed that the communication was suspiciously lacking on their end. Here is the last email we exchanged. Please note the date.
I should also note that I took that picture back in April. My GF has my car right now so I can't take any recent pictures but you get the idea.
The next thing is the real problem. I went to place the SA-8 in the enclosure only to find out that the hole was cut too big. I can literally move it about half an inch in any direction when it's in the box. Here's a picture with the sub centered in the cutout:
http://i.imgur.com/nwB9b.jpg
You can clearly see the wood on the bottom of the box because the cutout is too large. Right now, I don't have all of the screws on the sub screwed in because the ones that aren't in literally will not fit. I think there's two screws that are probably sticking out of the wood because they had such little amount of wood to screw in to. Anyway, this is causing noticeable air leakage at mid to higher volumes and it's really only a matter of time before the sub breaks out of the small amount of wood that it's hanging on to.
That was back in April. I contacted these guys about a replacement and we've been back and fourth for the past few months and I noticed that the communication was suspiciously lacking on their end. Here is the last email we exchanged. Please note the date.
That was a month and nine days ago and not a single word has been said since. Of course now it's too late to file any sort of complaint through Paypal.> ----- Original Message ----->
> From: DC-Creations
>
> Sent: 05/20/12 11:08 AM
>
> To: Andy -----
>
> Subject: RE: Enclosure Request
> Sorry on the prolonged delay with your new enclosure. We will get it build and shipped out this week for you.
> DC-Creations.com
> 609-BOX-4YOU
>
>
> -------- Original Message --------
> Subject: RE: Enclosure Request
> From: Andy -----
> Date: Wed, May 16, 2012 1:29 pm
> To: orders@dc-creations.com
>
> Just wondering what's going on with this. Thanks..
>
>
> Sent from my Samsung Epic™ 4G Touch
I should also note that I took that picture back in April. My GF has my car right now so I can't take any recent pictures but you get the idea.
