Thank you everyone for the supports and concerns.
To answer several simple questions and then I do have work to do.
US Amps recommended to purchase there AX3200D for this subwoofer, so you there would be enough power to use this subwoofer to the max. They never said put 3000 watts into a 2000 watt RMS woofer. What they said is the AX1500DE does not seem to be enough to move the sub to its potention and customers wants. Instead of turning up all the gains and turning up the bass gains on the radio and sending in distortion that does damage a sub. A 500 watt amplifier can damage a 2000 Watt subwoofer if it is not tuned correctly.
As soon as I seen trouble with the amp and sub combination I called Matthew and told him of my concerns. I told him what US Amps said and asked him what to do. I did tell him not to play the woofer until the problem was fixed. Once he left my show he obviously played the woofer, he actually video taped it as proof to not listening to my recommendations. I did everything I could to protect that woofer and the customers investment. Even though he did not buy it from me, I still did not want to see him spend that kind of money to damage it and waste the money.
When Matthew asked me to come back to the shop, I brought him in immediately around all scheduled appointments. We went over the sub again to the point of removing it from the box. The voice coil was moving freely, it read a 2.6 ohm reading on both coils which is fine. It may be .6 off because of angle the sub sits on the ground or weather I don't know. The voice coil can be seen on this sub, It was not physically separated or scratched when we looked over it together.
I wired the sub in front of Matthew, showed him that it moved in phase with a battery, by moving each coil individually and together. Put the sub back in the car, turned the volume up and showed him what we had.
If there were any mistakes that happened on the way, I don't know, but I do know that we addressed all our concerns to the customer, We recommend him keep his aftermarket higher amperage alternator, in, which he insisted on removing. The ground wire to the rear battery was in the car since August with no problem so we did not look at it or change it (If it isn't broke, don't Fix it)
Bottom line we went over and beyond for this customer and it upsets me to see the reactions I have received on ROE and here from him and his friends that sole goal in life to get people upset online, because they no they are safe behind a computer.
Obviously he is only here to bash us, as this forum is designed to do. He can call me all the names he wants, on here because he feels protected and secure here.
Again thank you everyone for the support, hopefully this will not ruin our companies reputation as we do strive for the best customer service in the Pittsburgh areas, my resume and my shops resume speaks for itself. The long time relationship with other shops across the country and in the DB Drag Racing area. You can call countless references such as manufactures and other shop owners around the areas, I have never bad mouthed any other shop owner and anyone that knows me has never said anything bad back to me, to my face or behind my back. Thank you everyone, and hopefully we can look past this person who's sole goal in life right not is to make us look bad and call us names.
Since you took time to explain "your side" let me explain it from my side, the customer who is actually DEALING with the problem. First let me explain to those of you who read this, I am a very laid back guy, easy to get along with and i can compromise very easily. I walked out of team nutz with my sx's back in september 06' with no complaints, thanked them for the job and that was that. I came back because of the GOOD experience i had with them.. If it wasnt a good experience i had in the first place - why would i come back?
Anyway i asked them what the price is on the sub. They quoted me a lot higher than what i could have gotten one for with a warranty, so i went with someone else instead of team nutz. This obviously upset them as they complained and tried to scare me into buying it from them.
Second. Regardless of what you or any other shop owners think, I will NOT listen to Greg at US Amps, as that is who you have spoken with and he is the ONLY one there who believes it is safe to put the AX3000 series on the XXX. RE (specifically Ryan and Dave, Dave being the head tech at RE) said do NOT listen to Greg and do NOT put that amp on that sub as it will NOT last long and you are only asking for problems. The AX2000 is PLENTY of power for the XXX and is 5-800 dollars cheaper. Again, another instance of team nutz trying to sell me something i did not need.
What REALLY happened - i dropped my car off for the install, i receive a call back 2 days later stating that, and i quote, "you have no bass. this thing isnt even moving. you need a million watts to move this thing and for that reason i will probably never push an XXX ever again". after hearing that i went onto ROE and DOZENS of people told me that was straight ******** and even 600-1000W can push the XXX sufficiently. Anyway, they played the sub and i was told SPECIFICALLY "Uh.. we played it... and we smelled something burning.. and we turned it off.." RIGHT there is what initially set me off and pissed me off, because it was becoming obvious they wired it wrong. When i went to pick my car up when it was initially wired wrong i was handed my keys and that was that. Ed was unavailable. I recorded a video of the sub (WITH THE HEAD UNIT OFF, i dont understand why Ed thinks i went about playing the **** thing..) and even with the HU off a scratching noise was emitting from the sub. If you dont believe me, look at the video on ROE i have posted under username "KMK".
They DID remove it after i came back complaining, re-wired it and by some UNFORSEEN force, i had about FIVE TIMES the amount of bass as i did before. It was VERY clear at that point that they wired it wrong. Ed skirted the issue by saying "Uh we may of had it wired backwards or the labeling on the sub was wrong.." Beating around the bush. I posted my situation on ROE and everyone agreed that it was wired wrong which probably screwed the VC's which is why it's .5-.7 off on each voice coil and i'm hearing a scratching sound.
I'm not here to bash you or your company. I posted a legitimate review and unfortunately for you it was not a positive one for your company so you are *****ing, whining and lying about what REALLY happened so you can scrape what you can from the people who still think you are a reputable company.
This would have all been solved and I would of walked away a happy customer if:
1.) I was refunded the labor for the install, since it was wired incorrectly which in turn damaged my sub. Again this is what I believe to be the truth as the sub was tested before it was shipped to me.
2.) I was asked what could be done to assist in my issues, rather than told "You dont have enough power. Get a bigger amp."
Anyone who knows anything about RE knows that 1,000W on their XXX series DESTROYS. 1,500W even better. 2,000 = PRIME. Just because i didnt have 2,000W put into the sub Ed used that as his reasoning behind why it wasn't working properly when in reality it was WIRED WRONG.
Nobody cares about your awards ed, the upmost professional shops make mistakes but what defines a shops integrity is how they handle those mistakes. You lost my respect and my business when you denied that there was any difference in output and when you denied refunding me anything for the incorrect install.
To those of you who are still debating who's right, all i say is read my thread on ROE and you will see the truth, and you will also see VERY educated contributers analyzing my setup and seeing that it was wired incorrectly. The ground issue was another thing, regardless if it worked. That was a shortcut that i missed the first time but not this time. I expect 'shortcuts' to be done on your own vehicle, not a paying customer.
Like i said, you could have avoided all the bad publicity if you would have just handled the issue like an upstanding businessman would. Due to your error i have to send my sub back for warrantly repair/replacement and i'm out close to another $50-100 because you guys just didnt install it properly the first time.
And to top that off, you got so mad that you threatened to sue me for slander. You obviously don't know anything about law or libel/slander, because when i post a REVIEW or i SPEAK MY MIND, that's not against the law. I did not lie about anything, I have witnesses and video to back up my statements. What kind of TRUE PROFESSIONAL businessman gets pissed off over an unhappy customer and threatens to sue them? Come on..
Drop it Ed, you screwed up and you are still attempting to salvage what you can out of this situation. Let it be and move on.
