SoundQubed returns call or email?

[seedlings]

I sent an email yesterday to SoundQubed about how to exchange a defective speaker. They didn't reply today. Is it better to call them first, or wait for a reply to email? They also have a return RMA request online. Should I go ahead and fill that out, or wait for a reply?

My email was a reply to the email they sent me when I purchased the speakers last week.

CHAD

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[Kangaroux 5,000+ posts]

They don't answer emails on weekends like most businesses and they probably have a lot to go through on a Monday.

 

[speedyjuarez Premium Member]

You said you replied to their email after purchase, a lot of the time they are automated emails and don't monitor that account. Look at the email you responded to and see if it says don't respond. Just a thought.

 

[anger 10+ year member]

I'd just fill out the RMA and ship it out. They'll notify you when received and processed. I've had to do this in the past and it's quick n painless. I've always been able to reach them by phone as well. But ya, give them a few business days to reply by email if you wanna go that route...especially if sent on a Sunday.

 

[MrFoca]

I called the other day and they picked up first ring.

 

[macsdad 10+ year member]

I have emailed them several times, and usually had a response with in 30 or so minutes.

 

[jboy2015]

They answered my calls.

 

[denim 5,000+ posts]

Zak is good about staying on top of things.

 

[seedlings]

Called them today, and they picked up right away. My big question was do I just return the one speaker or the pair, and they decided I need to return the pair through the automated RMA process.

CHAD

 

[Polar]

Thanks for visiting SoundQubed

Brian Jennings,

We noticed that you recently visited SoundQubed, but you did not complete your order.

Did you have any problems placing your order? Is there anything we can do to help make your shopping experience better?

If you would like to continue this order click here.

Please let us know and we will do our best to address any issues or concerns you might have.

Thanks for your feedback, SoundQubed.

all because I didnt check out yesterday lol

 

[los33 10+ year member]

Thanks for visiting SoundQubed Brian Jennings,

We noticed that you recently visited SoundQubed, but you did not complete your order.

Did you have any problems placing your order? Is there anything we can do to help make your shopping experience better?

If you would like to continue this order click here.

Please let us know and we will do our best to address any issues or concerns you might have.

Thanks for your feedback, SoundQubed.

all because I didnt check out yesterday lol

I mistook you as Caitlin jenner

Sent from my draconis using Tapatalk

 

[seedlings]

Got the RMA email, so I ship back tomorrow. What's SQ's turnaround time lately?

CHAD

 

[bamaman]

About 3 weeks for a amp repair for me.

Sent from my SM-N900V using Tapatalk

 

[big scott]

I mistook you as Caitlin jenner
Sent from my draconis using Tapatalk

dammmm.

funny shit there...

 

---------- Post added at 07:29 PM ---------- Previous post was at 07:28 PM ----------

 

if it just an exchange , a week.

 

[Polar]

He wishes