donpisto 5,000+ posts
CarAudio.com Veteran
Lucky you dvrm. I called them and said over and over "i know i'm passed the 45 day policy you have but there are several people on several forums who have passed the 45 day deadline to file a claim, have spoken to one of your customer service reps, and received a reversal." then they tell me they cant check into anyone's account due to privacy. I said look at Ronnie's info since i'm dealing wtih him and you'll see the claims filed and the outcome of them.
They still say well there are circumstances in each case that may be different. And then they said because I received one of my 3 items it is against another policy that they cannot do it. I spoke to jnoel and he had the same issue as me, but he got his money back and sent payment before me and filed a claim after and they just go back to say they cant look at anyone else's case, only mine.
I called them once and i was calm and all but i spoke to an "executive" and she cut me off several times and was being very rude and i told her that straight out. I hung up since I was going no where. I called back an hour or so later and they tell me they cant do anything since an executive made a note that no further action should be taken. Oh, and that lady, when i spoke to her, I said let me speak to your supervisor and she said there is nobody above me. ********, because the big shots dont take phone calls and she has to have a supervisor or manager unless she owns the company which she doesnt.
Well second time i called back i asked to speak to her and she wasnt available so they got me someone else and she was a bit better. I offered to have a 3way convo with another person who got their money back and she agreed but when asked "what happens if our problem is identical?", she responded she cant answer a hypothetical question. She is just told to say that. If I can't get my money, I'm writing a letter to Pay Pal and CC the CEO, President, all the real executives at Pay Pal, BBB, and any other agencies that will take note of the situation.
Their excuse for "possibly" allowing reversals for others (when it is in fact true) is that there are other factors which they cannot look up or discuss and they have to follow policy. Treatment is obviously not fair, but I'll keep posted what goes on.
They still say well there are circumstances in each case that may be different. And then they said because I received one of my 3 items it is against another policy that they cannot do it. I spoke to jnoel and he had the same issue as me, but he got his money back and sent payment before me and filed a claim after and they just go back to say they cant look at anyone else's case, only mine.
I called them once and i was calm and all but i spoke to an "executive" and she cut me off several times and was being very rude and i told her that straight out. I hung up since I was going no where. I called back an hour or so later and they tell me they cant do anything since an executive made a note that no further action should be taken. Oh, and that lady, when i spoke to her, I said let me speak to your supervisor and she said there is nobody above me. ********, because the big shots dont take phone calls and she has to have a supervisor or manager unless she owns the company which she doesnt.
Well second time i called back i asked to speak to her and she wasnt available so they got me someone else and she was a bit better. I offered to have a 3way convo with another person who got their money back and she agreed but when asked "what happens if our problem is identical?", she responded she cant answer a hypothetical question. She is just told to say that. If I can't get my money, I'm writing a letter to Pay Pal and CC the CEO, President, all the real executives at Pay Pal, BBB, and any other agencies that will take note of the situation.
Their excuse for "possibly" allowing reversals for others (when it is in fact true) is that there are other factors which they cannot look up or discuss and they have to follow policy. Treatment is obviously not fair, but I'll keep posted what goes on.
