Steve Lew and the techs at Profile provide exceptional customer service!
I thought I’d share my experience with you guys.
I purchased an AP1040 which did not operate correctly in my 89 Civic. The volume would drop as the car’s voltage dropped from normal driving. The amp worked fine when tested in 2 other vehicles, but, just not mine.
Over the course of my 2 month dilemma, I was in contact with Steve for possible solutions. I tried a few of his suggestions and provided feedback after each test. He would call me at work, home and by email. Nothing seemed to work. Steve said he would have to consult his engineers and then get back to me. A few weeks had passed and I thought I was forgotten and then out of the blue I got a call from Steve with another possible solution, his directions were clear and easy to follow. I had to solder a small resistor at two specific points on the circuit board. And what do you know - it worked! Problem solved!
It would have been easy for Steve to give up on my amp problem because they have only had to 2 others contact them in the past two years with a similar dilemma. From the very beginning, I was given options to solve this problem ie. send it in for analysis, get a replacement or do it myself with their help. Obliviously, I chose the latter. Furthermore, I live in Vancouver, Canada where Profile is not carried. So really, I can’t say enough about the customer service at Profile.
I have to admit, I was a little skeptical about budget amps, but, I have to believe that a company that puts this much effort into helping their customers, is putting a lot of effort into providing a great "bang for the buck" product.
And the capper: Steve sent me a new AP700M as a gift for my patience. Now this is going above and beyond! //content.invisioncic.com/y282845/emoticons/veryhappy.gif.fec4fed33b4a1279cf10bdd45a039dae.gif
Harvey
I thought I’d share my experience with you guys.
I purchased an AP1040 which did not operate correctly in my 89 Civic. The volume would drop as the car’s voltage dropped from normal driving. The amp worked fine when tested in 2 other vehicles, but, just not mine.
Over the course of my 2 month dilemma, I was in contact with Steve for possible solutions. I tried a few of his suggestions and provided feedback after each test. He would call me at work, home and by email. Nothing seemed to work. Steve said he would have to consult his engineers and then get back to me. A few weeks had passed and I thought I was forgotten and then out of the blue I got a call from Steve with another possible solution, his directions were clear and easy to follow. I had to solder a small resistor at two specific points on the circuit board. And what do you know - it worked! Problem solved!
It would have been easy for Steve to give up on my amp problem because they have only had to 2 others contact them in the past two years with a similar dilemma. From the very beginning, I was given options to solve this problem ie. send it in for analysis, get a replacement or do it myself with their help. Obliviously, I chose the latter. Furthermore, I live in Vancouver, Canada where Profile is not carried. So really, I can’t say enough about the customer service at Profile.
I have to admit, I was a little skeptical about budget amps, but, I have to believe that a company that puts this much effort into helping their customers, is putting a lot of effort into providing a great "bang for the buck" product.
And the capper: Steve sent me a new AP700M as a gift for my patience. Now this is going above and beyond! //content.invisioncic.com/y282845/emoticons/veryhappy.gif.fec4fed33b4a1279cf10bdd45a039dae.gif
Harvey
