Polk Audio Customer Service

[Cpyder 10+ year member]

Just wanted to post my experience with Polk Audio's customer service for the ca.com community. I have a pair of SR6500s and the tweeters stopped responding. Not sure if it was a defect or my fault (most likely) but I sent them in. I didn't have the original receipt. I sent them in during an inventory week and I had a box on my door step in less than 2 weeks. One small problem was that when I opened the box there was only 1 tweeter, but it was brand new. I called them today and they didn't ask any questions, and told me they'd send the other tomorrow. What I really liked is that they didn't charge a dime. However, they did say next time, I'd need the receipt.

From my experience, the guys at Polk did an excellent job to keep their customers happy and coming back for more!

Any other people have as good of an experience as I did?

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[shaneb 10+ year member]

I love their stuff, glad to hear it comes with great customer service too.