Major issues with ARC

[Vestax 10+ year member]

Vestax, he's talking about ARC (Amp Repair Center) not Arc Audio //content.invisioncic.com/y282845/emoticons/fyi.gif.9f1f679348da7204ce960cfc74bca8e0.gif

Oh. Well can somebody give me some fishing hooks? I'm going to hang myself by the eyelids with it. //content.invisioncic.com/y282845/emoticons/crap.gif.7f4dd41e3e9b23fbd170a1ee6f65cecc.gif

 

[etznova 10+ year member]

and grinder, for someone thats complaining about someone being a whiney little *****.. you dont seem to be acting too mature about this either... and if you're the dealer... you should be the professional.. everyone knows customers are assholes.. reguardless of if the OP is right or not (i dont know th efull story) i thought you'd be used to it by now
edit: why is ***** editted out and ******* isnt ? lol

dude this is nothing to do with arc audio

this is refering to A.R.C. (Amp Repair Center) so he is an employee not a dealer

also my Z1 is currently in the hands of A.R.C i just gave them the go head on the repair. I also have never had a hard time contacting them or them contacting me always very professional. In this instance it does seem as theough we are missing some of the story. And i would think if you sent a amp in stating the repair they did didn't fix it then they get it and it works, I myself would be happy that they took a little extra time going through it testing it to make sure to save time and not have it come back again.

 

[Etac 10+ year member]

dude this is nothing to do with arc audio
this is refering to A.R.C. (Amp Repair Center) so he is an employee not a dealer

also my Z1 is currently in the hands of A.R.C i just gave them the go head on the repair. I also have never had a hard time contacting them or them contacting me always very professional. In this instance it does seem as theough we are missing some of the story. And i would think if you sent a amp in stating the repair they did didn't fix it then they get it and it works, I myself would be happy that they took a little extra time going through it testing it to make sure to save time and not have it come back again.

well either way my statement holds true if he is an employee.. and i appologize for misunderstanding //content.invisioncic.com/y282845/emoticons/confused.gif.e820e0216602db4765798ac39d28caa9.gif

 

[etznova 10+ year member]

Update on my Z1

Just got a call from Brad At ARC

they are done with the repair I just told them yesterday to go ahead with it. they recieved the amp last Tuesday contacted me on thursday had the quote for me Yesterday and now it done.

Just an FYI

 

[Grinder1989 5,000+ posts]

To clear this up and end this thread, OP is flat out lying. I drove out to ARC today to talk some things over with Scott. I brought this topic up and he showed me on his computer system that OP's amp had already shipped out and I believe it was yesterday, or two days ago. For those of you that doubt it, I can get the tracking number.

Etac,

I'm sorry if you feel I'm not being professional, but this thread has no relation to my business, it is just a personal view. If you don't agree with my view or how I express it, I'm sorry. I'm not the customer service representative of Walmart, you can't just say because I don't agree with a total BS story and I tell the guy to quit whining and quit being a ***** which he clearly has been, that I'm not professional. If you want to argue that, I suggest you search my feedback thread and look for yourself. I have no negative comments or transactions. I deal with my business and my transactions in a professional manner. So I'm truly sorry if you think otherwise but I'm an honest person and I treat all of my customers the way I'd like to be treated. So my personal view or anything I say on this forum is not relevant to me as a Sundown Dealer, a good buyer and seller and I don't represent Sundown (as far as being involved with the company. In other words, I work for myself and not them.) So if you feel that what I say reflects the views of Sundown, the team or anyone else, your wrong. I just feel OP is wrongfully bashing a company that has very very few returns on their work and a great guy like Scott. Yes his business is not perfect but what business on this planet is?

 

[Grinder1989 5,000+ posts]

Crappy connection FTL.

 

[Annnarbor84 5,000+ posts]

First off Grinder you are a ****ing idiot, since I don't know your name I will refer to you as Scot's puppet. So that being said Scot's puppet, about face and march the **** out of my thread! Can anybody tell me the god **** date on this email?? Looks to me it has today's ****ing date on it, so that means I did not find out until I received this email Scott was sending it. Coincidentally this coincides with my threats of litigation:wow: Why does that not surprise me. Also it looks to me he just sent it out today not a day or two ago.I have been nothing but cordial through this whole ******* ordeal. Now all of a sudden I am the bad guy, **** you. I am not the bad guy here, I have been waiting for my ****ing amp since Sept. As a matter of fact here is a paragraph I wrote and this is in its entirety, it was posted at a different site

"I sent it back to ARC, seeing how it is under warranty. I looked it over, and he did do fantastic work. But that doesn't take away the fact it does not work. I am also waiting on my 500.1 to get back from repair, it was not sent to ARC.Been a hellish ordeal all the way around"

As you can see I clearly gave credit where credit was due.I am not marking this deal closed yet as I am anticipating hooking this up to see if it works once it arrives.

Fw: UPS Ship Notification, Tracking Number 1Z164R670396258562

Tuesday, November 25, 2008 12:32 PM

From:

"Scott"

Add sender to Contacts

To:

stetson_buck@yahoo.com

----- Original Message -----

From: UPS Quantum View

To: scott@amprepaircenter.com

Sent: Tuesday, November 25, 2008 1:07 PM

Subject: UPS Ship Notification, Tracking Number 1Z164R670396258562

UPS

This message was sent to you at the request of Amp Repair Center to notify you that the package information below has been transmitted to UPS. The package(s) may not have actually been placed with UPS for shipment. To verify when and if the shipment is tendered to UPS and its actual transit status, click on the tracking link below or contact Amp Repair Center directly.

Important Delivery Information

Scheduled Delivery: 01-December-2008

Shipment Detail

Ship To:

ROSEVILLE

IL

614739788

US

Number of Packages 1

UPS Service: GROUND

Weight: 22.0 LBS

Tracking Number: 1Z164R670396258562

 

[Annnarbor84 5,000+ posts]

Flag this message

American Bass 150.1

Friday, September 12, 2008 2:04 PM

From:

"Stetson Buck"

Add sender to Contacts

To:

scott@amprepaircenter.com

My amp was scheduled for delivery today, it will be arriving via UPS, tracking#1Z39971F0322934466. I figured I would send an email, being that I filled out my "Submit Repair" a month or so ago and just now finally shipped it. Thanks

 

[Annnarbor84 5,000+ posts]

American Bass 150.1

Monday, September 22, 2008 10:50 AM

From:

"Stetson Buck"

Add sender to Contacts

To:

scott@amprepaircenter.com

I was just checking on the status of my repair. I was also wondering what the total was going to be. Thanks

 

[Annnarbor84 5,000+ posts]

Flag this message

Re: American Bass 150.1

Saturday, October 4, 2008 11:48 PM

From:

"Stetson Buck"

Add sender to Contacts

To:

scott@amprepaircenter.com

--- On Sat, 10/4/08, Stetson Buck wrote:

> From: Stetson Buck

> Subject: Re: American Bass 150.1

> To: stetson_buck@yahoo.com

> Date: Saturday, October 4, 2008, 11:35 PM

> I have sent a couple of emails now and even tried calling 3

> or 4 times. I understand if you guys are busy up there, but

> I dont see why I haven't received one response in the

> last 3 weeks....

>

>

> --- On Mon, 9/22/08, Stetson Buck

> wrote:

>

> > From: Stetson Buck

> > Subject: American Bass 150.1

> > To: scott@amprepaircenter.com

> > Date: Monday, September 22, 2008, 10:50 AM

> > I was just checking on the status of my repair. I was

> also

> > wondering what the total was going to be. Thanks

> >

> >

> > Stetson Buck

 

[Annnarbor84 5,000+ posts]

Re: American Bass 150.1

Monday, November 24, 2008 4:19 PM

From:

"Stetson Buck"

Well again I have tried to call numerous times and have left messages. I talked to you on November 6th, you said there was no issues found. You also said you would get my amplifier shipped out. It is now November 24th I have not heard anything, and I have not received anything either. You have been paid since October 23rd, and I have yet to receive any finished product. I have been extremely patient in this matter. You were in receipt of my amplifier on September 12th, this is well over 2moths now and still no finished product. I will have no choice but to escalate this to the Better Business Bureau. And if need be I will get in contact with my local States Attorney, and we will be heading to small claims court. If it goes that far, I will ask for more than just the $175.00 repair charge.

--- On Sat, 10/4/08, Stetson Buck wrote:

From: Stetson Buck

Subject: Re: American Bass 150.1

To: scott@amprepaircenter.com

Date: Saturday, October 4, 2008, 11:48 PM

--- On Sat, 10/4/08, Stetson Buck wrote:

> From: Stetson Buck

> Subject: Re: American Bass 150.1

> To: stetson_buck@yahoo.com

> Date: Saturday, October 4, 2008, 11:35 PM

> I have sent a couple of emails now and even tried calling 3

> or 4 times. I understand if you guys are busy up there, but

> I dont see why I haven't received one response in the

> last 3 weeks....

>

>

> --- On Mon, 9/22/08, Stetson Buck

> wrote:

>

> > From: Stetson Buck



> > Subject: American Bass 150.1

> > To: scott@amprepaircenter.com

> > Date: Monday, September 22, 2008, 10:50 AM

> > I was just checking on the status of my repair. I was

> also

> > wondering what the total was going to be. Thanks

> >

> >

> > Stetson Buck

 

[Annnarbor84 5,000+ posts]

All messages that went unanswered, as far as I am concerned, any undue stress brought upon ARC, is entirely self inflicted. I assure you I called more times than I emailed. I am not the bad guy here, what I say is 100% accurate as far as Scott's puppet, well he doesn't know a god **** thing, and he needs to mind his own ******* business. I will post when the amp arrives, as to whether it works or not. As I said before and I am saying now, the quality of work looked fantastic, but it did not work.....

 

[Annnarbor84 5,000+ posts]

Entirely likely, but he still deserves to get his amplifier back, fixed or not. Don't you think? I mean really, is there any excuse for holding hardware hostage after receiving payment? Especially if, as you say, the amp is fixed. It takes 5 minutes to ship it back and then it's no longer an issue. A customer being an ******* doesn't rate theft of hardware from where i'm standing.

Entirely unlikely, op knows what the **** he is talking about. Just because I don't have 2,000 posts on this mother****er, does not mean I don't know what I am talking about. I am not the type of person to scam or make shit up, that is not me. Unfortunately there is a ton of that going on lately:crap:

 

[snoopdan 5,000+ posts]

wow holy paper trail //content.invisioncic.com/y282845/emoticons/eek.gif.771b7a90cf45cabdc554ff1121c21c4a.gif

 

[etznova 10+ year member]

Have you checked you spam folder maybe he did email you

just wondering