lol, IndoAudio

[cleanerupper 10+ year member]

I bought a Kenwood X990 from IndoAudio on ebay (ya, I'm a n00b). Anyways, long story short, after a month of him bullshitting me, I threatened a chargeback. A day later I got my replacement. //content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif

Here's the long *** e-mail transcript if you're curious to how much of a douche this guy is:

(Aug 27)Indo: If defective, send it back for a new one, most likely it is a bad ground, or

interference somewhere in the wiring

(Aug 27)Me: That's what I thought at first too, but I swapped it out for an Eclipse CD7000 using the same ground and RCA's and the problem went away. Therefore, it can't be a bad ground or bad wiring. Like I said, the high pitch sound is coming from the head unit itself. I can put my ear up to the unit and clearly hear it coming from within the unit. How would I go about sending it back for a replacement?

(Aug 27)Indo: Yes, we will replace on the spot if you wish LIE 1

(Aug 27)Me: Ok, so how should I go about doing this: send to what address? RMA#?

(Aug 27)Indo: Send it back along with a clear note:

Audio/Video Center Returns Department

92 Corporate Park Ste. C-335

Irvine, CA 92606-5106

USA

(Aug 27)Me: Ok, I'll send it out tomorrow. I am in So. Cal so you should recieve it on Tuesday. One more question, what's the usual turnaround time for this sort of thing?

(Aug 28)Indo: Thanks.

(Aug 30)Me: Okay, my tracking number indicates you recieved this return package, the Kenwood KDC-X990, yesterday. When should I be expecting to recieve the replacement?

(Aug 30)Indo: Yes, we should have a replacement out in the next few days. LIE 2

(Aug 30)Me: Ok thanks, I look forward to getting my replacement. Thanks for the quick responses as always.

(Sep 6)Me: Any update on this? It's been a week and haven't recieved any word on a replacement yet.

(Sep 6)Indo: What tracking # are you looking at?

(Sep 6)Me: I sent a Kenwood KDC-X990 in for a replacement because it was defective. You recieved the defective unit from me on August 29th. There was a very clear note included with the package. I would like to have an accurate estimate of when the replacement unit will ship out to me.

(Sep 6)Me: By the way, the tracking number for the package I sent to you was 46842235133xxxx via FedEX.

(Sep 7)Indo: Yes, replacement should be made by today, no problem. LIE 3

(Sep 7)Me: Any update on the replacement?

(Sep 8)Indo: Not as yet, still working on it.

(Sep 9)Me: Can I please just get an honest date as to when you think the replacement will ship. I'm being very patient here.

(Sep 9)Indo: I will be able to get you a better estimate tomorrow. LIE 4

(Sep 12)Me: Any update on this?

(Sep 12)Indo: Still actively working on it.

(Sep 18)Me: So what's the status on the replacement?

(Sep 18)Indo: I am working on confirmation as we speak. LIE 5

(Sep 18)Me: So you think I'll get it back pretty soon (within two weeks)?

(Sep 18)Indo: Should be. LIE 6

(Sep 18)Me: Okay because I want to buy a JL 13W7 from you guys as soon as I get the head unit back. (Obviously I was lying //content.invisioncic.com/y282845/emoticons/naughty.gif.94359f346c0f1259df8038d60b41863e.gif)

(Sep 18)Me: When I spoke to you around 3 weeks ago before sending in the head unit for replacement, you said it would be "exchanged on the spot". What happened to that?

(Sep 19)Indo: It should be on it's way back to you in that case. LIE 7

(Sep 26)Me: Any update on this?

(Sep 26)Indo: Still working on it, should arrive shortly,. LIE 8

(Oct 2)Me: I think I've been given the runaround on this issue far too much from you. You've told me plenty of times that the replacement will be sent out, but I haven't gotten anything. What happened to "replaced on the spot"? I'm going to contact my credit card company about a chargeback if this doesn't get resolved in a few days.

(Oct 2)Indo: A chargeback will turn it to a large headache for you and me (LIE 9), as we do have the proof behind what we are doing, so it will turn a lot harder than you

may think. Did you send the X990 back complete? Can you include more info?

(Oct 2)Me: Of course I sent it back complete. I also included a detailed message along with it, describing the problem, my return address, and that I was told by you to send it back.

Return address was:

xxxxxxxxxxxxxxxxxxx

Here's the tracking number for the package I sent you:

46842235133xxxx (FedEx)

I don't really see what the problem is here. It should be a fairly simple and straighforward process to replace an item "on the spot".

(Oct 2)Indo: We will have it to you within 1 week. DING DING DING! TRUTH ALERT!!

And I got the very next day. //content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif//content.invisioncic.com/y282845/emoticons/naughty.gif.94359f346c0f1259df8038d60b41863e.gif//content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif Threatening a chargeback FTMFWAFFLE!

Click to read more...

 

[cleanerupper 10+ year member]

Oh and the reason I sent it back for replacement was because the unit itself was making a high pitched sound, which many people told me was the sign of a failing capacitor within the unit.

 

[Savstyle 10+ year member]

boooo indoaudio they have stiffed alot of people on this forum it seems.

 

[wilzyx 5,000+ posts]

newb, indo audio is gay

 

[xxxpower 10+ year member]

i bought a amp off of them awhile back amp was defective never got my money back it was only 75 bucks so i said **** it

 

[cleanerupper 10+ year member]

newb, indo audio is gay

 

[90accordman 5,000+ posts]

i wouldnt have lasted a month, id'a charged back if i didnt get some kinda answer in 2 weeks

 

[AllStar1500bd 5,000+ posts]

FTMFWAFFLE!

I fell out of my chair //content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif

newb, indo audio is gay

//content.invisioncic.com/y282845/emoticons/word.gif.64b12e39f936af3b4fff38a1c0bd0244.gif
Still laughing from FTMFWAFFLE //content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif

 

[Eugenics 5,000+ posts]

mess with them, tell them this ones even worse and threaten again to do a charge back.. i wanna see what they do.

 

[SAG3 5,000+ posts]

 

[cleanerupper 10+ year member]

mess with them, tell them this ones even worse and threaten again to do a charge back.. i wanna see what they do.

Oh man...that would be classic. Who knows what this guy has up his sleeve though.

 

[WhoSayWho? 5,000+ posts]

I was schocked that you did not threaten to pee in their butts or something. I think that is why it took so long.

 

[Eugenics 5,000+ posts]

Oh man...that would be classic. Who knows what this guy has up his sleeve though.

Yeah, but you've already got your shit back. So its not like they can really screw you over or do anything to you.

 

[nVRuckus 5,000+ posts]

email him back saying "I got the item finally can i PIITB now?"

 

[AphexTwin 10+ year member]

Yeah dont do business with them. I bought an amp from them which they said was in stock after 2 weeks of not receviving it i emailed and for 3 more weeks they lied and lied about sending it. I waited 6 weeks for that amp. Ohh and it ended up being a 2005 model not 2006 like the picture in the auction.

**** Indo Audio