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<blockquote data-quote="cleanerupper" data-source="post: 2219298" data-attributes="member: 569517"><p>I bought a Kenwood X990 from IndoAudio on ebay (ya, I'm a n00b). Anyways, long story short, after a month of him bullshitting me, I threatened a chargeback. A day later I got my replacement. //content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif</p><p></p><p>Here's the long *** e-mail transcript if you're curious to how much of a douche this guy is:</p><p></p><p>(Aug 27)<strong>Indo:</strong> If defective, send it back for a new one, most likely it is a bad ground, or</p><p></p><p>interference somewhere in the wiring</p><p></p><p>(Aug 27)<strong>Me:</strong> That's what I thought at first too, but I swapped it out for an Eclipse CD7000 using the same ground and RCA's and the problem went away. Therefore, it can't be a bad ground or bad wiring. Like I said, the high pitch sound is coming from the head unit itself. I can put my ear up to the unit and clearly hear it coming from within the unit. How would I go about sending it back for a replacement?</p><p></p><p>(Aug 27)<strong>Indo:</strong> Yes, we will replace on the spot if you wish <span style="color: Red"><strong>LIE 1</strong></span></p><p></p><p>(Aug 27)<strong>Me:</strong> Ok, so how should I go about doing this: send to what address? RMA#?</p><p></p><p>(Aug 27)<strong>Indo:</strong> Send it back along with a clear note:</p><p></p><p>Audio/Video Center Returns Department</p><p></p><p>92 Corporate Park Ste. C-335</p><p></p><p>Irvine, CA 92606-5106</p><p></p><p>USA</p><p></p><p>(Aug 27)<strong>Me:</strong> Ok, I'll send it out tomorrow. I am in So. Cal so you should recieve it on Tuesday. One more question, what's the usual turnaround time for this sort of thing?</p><p></p><p>(Aug 28)<strong>Indo:</strong> Thanks.</p><p></p><p>(Aug 30)<strong>Me:</strong> Okay, my tracking number indicates you recieved this return package, the Kenwood KDC-X990, yesterday. When should I be expecting to recieve the replacement?</p><p></p><p>(Aug 30)<strong>Indo:</strong> Yes, we should have a replacement out in the next few days. <span style="color: Red"><strong>LIE 2</strong></span></p><p></p><p>(Aug 30)<strong>Me:</strong> Ok thanks, I look forward to getting my replacement. Thanks for the quick responses as always.</p><p></p><p>(Sep 6)<strong>Me:</strong> Any update on this? It's been a week and haven't recieved any word on a replacement yet.</p><p></p><p>(Sep 6)<strong>Indo:</strong> What tracking # are you looking at?</p><p></p><p>(Sep 6)<strong>Me:</strong> I sent a Kenwood KDC-X990 in for a replacement because it was defective. You recieved the defective unit from me on August 29th. There was a very clear note included with the package. I would like to have an accurate estimate of when the replacement unit will ship out to me.</p><p></p><p>(Sep 6)<strong>Me:</strong> By the way, the tracking number for the package I sent to you was 46842235133xxxx via FedEX.</p><p></p><p>(Sep 7)<strong>Indo:</strong> Yes, replacement should be made by today, no problem. <span style="color: Red"><strong>LIE 3</strong></span></p><p></p><p>(Sep 7)<strong>Me:</strong> Any update on the replacement?</p><p></p><p>(Sep 8)<strong>Indo:</strong> Not as yet, still working on it.</p><p></p><p>(Sep 9)<strong>Me:</strong> Can I please just get an honest date as to when you think the replacement will ship. I'm being very patient here.</p><p></p><p>(Sep 9)<strong>Indo:</strong> I will be able to get you a better estimate tomorrow. <span style="color: Red"><strong>LIE 4</strong></span></p><p></p><p>(Sep 12)<strong>Me:</strong> Any update on this?</p><p></p><p>(Sep 12)<strong>Indo:</strong> Still actively working on it.</p><p></p><p>(Sep 18)<strong>Me:</strong> So what's the status on the replacement?</p><p></p><p>(Sep 18)<strong>Indo:</strong> I am working on confirmation as we speak. <span style="color: Red"><strong>LIE 5</strong></span></p><p></p><p>(Sep 18)<strong>Me:</strong> So you think I'll get it back pretty soon (within two weeks)?</p><p></p><p>(Sep 18)<strong>Indo:</strong> Should be. <span style="color: Red"><strong>LIE 6</strong></span></p><p></p><p>(Sep 18)<strong>Me:</strong> Okay because I want to buy a JL 13W7 from you guys as soon as I get the head unit back. (Obviously I was lying //content.invisioncic.com/y282845/emoticons/naughty.gif.94359f346c0f1259df8038d60b41863e.gif)</p><p></p><p>(Sep 18)<strong>Me:</strong> When I spoke to you around 3 weeks ago before sending in the head unit for replacement, you said it would be "exchanged on the spot". What happened to that?</p><p></p><p>(Sep 19)<strong>Indo:</strong> It should be on it's way back to you in that case. <span style="color: Red"><strong>LIE 7</strong></span></p><p></p><p>(Sep 26)<strong>Me:</strong> Any update on this?</p><p></p><p>(Sep 26)<strong>Indo:</strong> Still working on it, should arrive shortly,. <span style="color: Red"><strong>LIE 8</strong></span></p><p></p><p>(Oct 2)<strong>Me:</strong> I think I've been given the runaround on this issue far too much from you. You've told me plenty of times that the replacement will be sent out, but I haven't gotten anything. What happened to "replaced on the spot"? I'm going to contact my credit card company about a chargeback if this doesn't get resolved in a few days.</p><p></p><p>(Oct 2)<strong>Indo:</strong> A chargeback will turn it to a large headache for you and me (<span style="color: Red"><strong>LIE 9</strong></span>), as we do have the proof behind what we are doing, so it will turn a lot harder than you</p><p></p><p>may think. Did you send the X990 back complete? Can you include more info?</p><p></p><p>(Oct 2)<strong>Me:</strong> Of course I sent it back complete. I also included a detailed message along with it, describing the problem, my return address, and that I was told by you to send it back.</p><p></p><p>Return address was:</p><p></p><p>xxxxxxxxxxxxxxxxxxx</p><p></p><p>Here's the tracking number for the package I sent you:</p><p></p><p>46842235133xxxx (FedEx)</p><p></p><p>I don't really see what the problem is here. It should be a fairly simple and straighforward process to replace an item "on the spot".</p><p></p><p>(Oct 2)<strong>Indo:</strong> We will have it to you within 1 week. <span style="font-size: 12px"><span style="color: SeaGreen">DING DING DING! TRUTH ALERT!!</span></span></p><p></p><p>And I got the very next day. //content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif//content.invisioncic.com/y282845/emoticons/naughty.gif.94359f346c0f1259df8038d60b41863e.gif//content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif Threatening a chargeback FTMFWAFFLE!</p></blockquote><p></p>
[QUOTE="cleanerupper, post: 2219298, member: 569517"] I bought a Kenwood X990 from IndoAudio on ebay (ya, I'm a n00b). Anyways, long story short, after a month of him bullshitting me, I threatened a chargeback. A day later I got my replacement. [IMG]//content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif[/IMG] Here's the long *** e-mail transcript if you're curious to how much of a douche this guy is: (Aug 27)[B]Indo:[/B] If defective, send it back for a new one, most likely it is a bad ground, or interference somewhere in the wiring (Aug 27)[B]Me:[/B] That's what I thought at first too, but I swapped it out for an Eclipse CD7000 using the same ground and RCA's and the problem went away. Therefore, it can't be a bad ground or bad wiring. Like I said, the high pitch sound is coming from the head unit itself. I can put my ear up to the unit and clearly hear it coming from within the unit. How would I go about sending it back for a replacement? (Aug 27)[B]Indo:[/B] Yes, we will replace on the spot if you wish [COLOR=Red][B]LIE 1[/B][/COLOR] (Aug 27)[B]Me:[/B] Ok, so how should I go about doing this: send to what address? RMA#? (Aug 27)[B]Indo:[/B] Send it back along with a clear note: Audio/Video Center Returns Department 92 Corporate Park Ste. C-335 Irvine, CA 92606-5106 USA (Aug 27)[B]Me:[/B] Ok, I'll send it out tomorrow. I am in So. Cal so you should recieve it on Tuesday. One more question, what's the usual turnaround time for this sort of thing? (Aug 28)[B]Indo:[/B] Thanks. (Aug 30)[B]Me:[/B] Okay, my tracking number indicates you recieved this return package, the Kenwood KDC-X990, yesterday. When should I be expecting to recieve the replacement? (Aug 30)[B]Indo:[/B] Yes, we should have a replacement out in the next few days. [COLOR=Red][B]LIE 2[/B][/COLOR] (Aug 30)[B]Me:[/B] Ok thanks, I look forward to getting my replacement. Thanks for the quick responses as always. (Sep 6)[B]Me:[/B] Any update on this? It's been a week and haven't recieved any word on a replacement yet. (Sep 6)[B]Indo:[/B] What tracking # are you looking at? (Sep 6)[B]Me:[/B] I sent a Kenwood KDC-X990 in for a replacement because it was defective. You recieved the defective unit from me on August 29th. There was a very clear note included with the package. I would like to have an accurate estimate of when the replacement unit will ship out to me. (Sep 6)[B]Me:[/B] By the way, the tracking number for the package I sent to you was 46842235133xxxx via FedEX. (Sep 7)[B]Indo:[/B] Yes, replacement should be made by today, no problem. [COLOR=Red][B]LIE 3[/B][/COLOR] (Sep 7)[B]Me:[/B] Any update on the replacement? (Sep 8)[B]Indo:[/B] Not as yet, still working on it. (Sep 9)[B]Me:[/B] Can I please just get an honest date as to when you think the replacement will ship. I'm being very patient here. (Sep 9)[B]Indo:[/B] I will be able to get you a better estimate tomorrow. [COLOR=Red][B]LIE 4[/B][/COLOR] (Sep 12)[B]Me:[/B] Any update on this? (Sep 12)[B]Indo:[/B] Still actively working on it. (Sep 18)[B]Me:[/B] So what's the status on the replacement? (Sep 18)[B]Indo:[/B] I am working on confirmation as we speak. [COLOR=Red][B]LIE 5[/B][/COLOR] (Sep 18)[B]Me:[/B] So you think I'll get it back pretty soon (within two weeks)? (Sep 18)[B]Indo:[/B] Should be. [COLOR=Red][B]LIE 6[/B][/COLOR] (Sep 18)[B]Me:[/B] Okay because I want to buy a JL 13W7 from you guys as soon as I get the head unit back. (Obviously I was lying [IMG]//content.invisioncic.com/y282845/emoticons/naughty.gif.94359f346c0f1259df8038d60b41863e.gif[/IMG]) (Sep 18)[B]Me:[/B] When I spoke to you around 3 weeks ago before sending in the head unit for replacement, you said it would be "exchanged on the spot". What happened to that? (Sep 19)[B]Indo:[/B] It should be on it's way back to you in that case. [COLOR=Red][B]LIE 7[/B][/COLOR] (Sep 26)[B]Me:[/B] Any update on this? (Sep 26)[B]Indo:[/B] Still working on it, should arrive shortly,. [COLOR=Red][B]LIE 8[/B][/COLOR] (Oct 2)[B]Me:[/B] I think I've been given the runaround on this issue far too much from you. You've told me plenty of times that the replacement will be sent out, but I haven't gotten anything. What happened to "replaced on the spot"? I'm going to contact my credit card company about a chargeback if this doesn't get resolved in a few days. (Oct 2)[B]Indo:[/B] A chargeback will turn it to a large headache for you and me ([COLOR=Red][B]LIE 9[/B][/COLOR]), as we do have the proof behind what we are doing, so it will turn a lot harder than you may think. Did you send the X990 back complete? Can you include more info? (Oct 2)[B]Me:[/B] Of course I sent it back complete. I also included a detailed message along with it, describing the problem, my return address, and that I was told by you to send it back. Return address was: xxxxxxxxxxxxxxxxxxx Here's the tracking number for the package I sent you: 46842235133xxxx (FedEx) I don't really see what the problem is here. It should be a fairly simple and straighforward process to replace an item "on the spot". (Oct 2)[B]Indo:[/B] We will have it to you within 1 week. [SIZE=12px][COLOR=SeaGreen]DING DING DING! TRUTH ALERT!![/COLOR][/SIZE] And I got the very next day. [IMG]//content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif[/IMG][IMG]//content.invisioncic.com/y282845/emoticons/naughty.gif.94359f346c0f1259df8038d60b41863e.gif[/IMG][IMG]//content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif[/IMG] Threatening a chargeback FTMFWAFFLE! [/QUOTE]
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