- Status
- Thread Starter
- #136
masterp, you got it twisted bro. if you read the FIRST post of this thread, it clearly state that you need to email them.
bretharbison@comcast.net
bretharbison@comcast.net
What if suddenly "the product" fails.
If the product suddenly fails, refer to the warranty policies.
Ignore the cause in this case, and focus on blame.
We do not focus on blame, we focus on troubleshooting the problem and finding the cause whether its a manufactring defect or installation neglegence. Our main goal is to correct the problem and keep it from happening in the future. Responsibility is not the concern.
Now, consider the following carefully. Basically, the way that a warranty is described, if a manufacturer wanted to, could blame it all on the end-user, and of course, if thats a problem, there is always the obligatory "its out of our control" scapegoat. Ensuring that all but the consumers arse is covered.
Here is a prime example of why our coverage is written the way it is........
We sell an alternator to a customer that has 5 or maybe even more very large used batteries that he has never charged in a daily driver. 2 weeks after the purchase, the consumer complains about his batteries going dead and the alternator smells. He has no idea of whats going on. Its our job to ask every question that we can to figure out the problem. It may look like we are trying to place blame, but its just a little investigation.
So now we figure out that the alternator was WAY overworked from the batteries that should have either been replaced or charged for atleast 8 hours each. (We always replace the alternator the first time this type of damage occurs.) The customer gets the alternator back but doesnt have a battery charger, so the batteries never get charged. They burn the alternator up again, from the same problem. What options are there? Keep fixing the alternator free of charge? Tell the customer that if they do not follow the recommendations their warranty is void for the same failure? We have several anonymous competitors that have this type of problem, and its a problem that can be easily solved.
In either case, by simply reverting to that clause in such a situation, it really shows a lack of responsibility and accountability to the customer. To me personally, this isnt all that reassuring.
Do you feel its the manufacturers responsibility for a product that was mishandled or not installed properly and fails because of this? A manufacturer may take a hit everyonce in a while, but it is the customers responsibility to cooperate with the manufacturer when they suggest changes in installation or whatever the corrective action may be.
Now, I personally have read many reviews, horror stories, etc. for many different "product" manufacturers. I know the hoopla that ensues when a product goes bad/fails, and it has to be "RTM'ed"
I know this warranty in particular is just nothing but standard legal jargon. Maybe I am overreacting, since I would expect the manufacturer to do nothing less that than that which is honorable. But to be honest, I would expect Iraggi to be a little less, well,...(and how to put this nicely?).... "corporate".
Why should we be "less corporate"? We make the most powerfull and reliable alternators in the industry. We take great pride in what we design/manufacturer and have no problem standing behind our product 100%. Every respectable company has policies and procedures like what we have. All ***'s need to be covered. Yours and Ours.
I am not saying that you shouldnt purchase extended warranties, BY ALL MEANS YOU SHOULD CONSIDER IT, AND MAKE AN INFORMED DECISION!!!
We offer different models and different warranty options to suit as many customers as possible. Its just like offering a car with alot of options, if you like some, order them......if not, dont.
Moral of the story:
Be cautious and aware of the terms and conditions of a manufacturers basic and extended warranties, and use that information to make an informed purchase.
Message to the staff of Iraggi Alternators and Dominick Iraggi: I strongly believe that this group buy presents a great opportunity for Iraggi not only to redeem itself from a past of
We offer group buys not to redeem ourselves but to offer a great product at a very large discount for the customers that otherwise could not afford an alternator or dont realize the benefit of an alternator and would not consider one if the group buys didnt exist.
....and lets be perfectly honest here...unperfect reputation,
What company has a perfect reputation? I dont know of any. Every company has an upset customer or two. We have sold well over 10,000 alternators since the beginning and are actually very proud of our customer satisfaction standings. I could count the number of complaints on my fingers and still have some left over.
If something goes wrong on an internet type sale, everyone and their mother knows about it. Thats the good and bad thing about internet commerce. People are quick to complain but rarely show appreciation.
but to gain a large volume of good business, and a loyal fan/customer base which will stand by your products.
I firmly stand by my decision to purchase an Iraggi alternator because of fair prices, and high performance level. I also fully realize that you are running a business, and of course there are financial risks involved. However, and I feel I am speaking on behalf of everyone else here, we want to know...what is up with those crazy extended warranty terms???
If you have ANY questions about our coverages PLEASE feel free to contact either Mr. Harbison or myself and we will be glad to discuss the benefits and drawbacks of each option. They are there for you to take advantage of, not us to take advantage of you.
I hope this clears up some confusion.
Dominick Iraggi
If the product suddenly fails, refer to the warranty policies.
Ignore the cause in this case, and focus on blame.
We do not focus on blame, we focus on troubleshooting the problem and finding the cause whether its a manufactring defect or installation neglegence. Our main goal is to correct the problem and keep it from happening in the future. Responsibility is not the concern.
Now, consider the following carefully. Basically, the way that a warranty is described, if a manufacturer wanted to, could blame it all on the end-user, and of course, if thats a problem, there is always the obligatory "its out of our control" scapegoat. Ensuring that all but the consumers arse is covered.
Here is a prime example of why our coverage is written the way it is........
We sell an alternator to a customer that has 5 or maybe even more very large used batteries that he has never charged in a daily driver. 2 weeks after the purchase, the consumer complains about his batteries going dead and the alternator smells. He has no idea of whats going on. Its our job to ask every question that we can to figure out the problem. It may look like we are trying to place blame, but its just a little investigation.
So now we figure out that the alternator was WAY overworked from the batteries that should have either been replaced or charged for atleast 8 hours each. (We always replace the alternator the first time this type of damage occurs.) The customer gets the alternator back but doesnt have a battery charger, so the batteries never get charged. They burn the alternator up again, from the same problem. What options are there? Keep fixing the alternator free of charge? Tell the customer that if they do not follow the recommendations their warranty is void for the same failure? We have several anonymous competitors that have this type of problem, and its a problem that can be easily solved.
In either case, by simply reverting to that clause in such a situation, it really shows a lack of responsibility and accountability to the customer. To me personally, this isnt all that reassuring.
Do you feel its the manufacturers responsibility for a product that was mishandled or not installed properly and fails because of this? A manufacturer may take a hit everyonce in a while, but it is the customers responsibility to cooperate with the manufacturer when they suggest changes in installation or whatever the corrective action may be.
Now, I personally have read many reviews, horror stories, etc. for many different "product" manufacturers. I know the hoopla that ensues when a product goes bad/fails, and it has to be "RTM'ed"
I know this warranty in particular is just nothing but standard legal jargon. Maybe I am overreacting, since I would expect the manufacturer to do nothing less that than that which is honorable. But to be honest, I would expect Iraggi to be a little less, well,...(and how to put this nicely?).... "corporate".
Why should we be "less corporate"? We make the most powerfull and reliable alternators in the industry. We take great pride in what we design/manufacturer and have no problem standing behind our product 100%. Every respectable company has policies and procedures like what we have. All ***'s need to be covered. Yours and Ours.
I am not saying that you shouldnt purchase extended warranties, BY ALL MEANS YOU SHOULD CONSIDER IT, AND MAKE AN INFORMED DECISION!!!
We offer different models and different warranty options to suit as many customers as possible. Its just like offering a car with alot of options, if you like some, order them......if not, dont.
Moral of the story:
Be cautious and aware of the terms and conditions of a manufacturers basic and extended warranties, and use that information to make an informed purchase.
Message to the staff of Iraggi Alternators and Dominick Iraggi: I strongly believe that this group buy presents a great opportunity for Iraggi not only to redeem itself from a past of
We offer group buys not to redeem ourselves but to offer a great product at a very large discount for the customers that otherwise could not afford an alternator or dont realize the benefit of an alternator and would not consider one if the group buys didnt exist.
....and lets be perfectly honest here...unperfect reputation,
What company has a perfect reputation? I dont know of any. Every company has an upset customer or two. We have sold well over 10,000 alternators since the beginning and are actually very proud of our customer satisfaction standings. I could count the number of complaints on my fingers and still have some left over.
If something goes wrong on an internet type sale, everyone and their mother knows about it. Thats the good and bad thing about internet commerce. People are quick to complain but rarely show appreciation.
but to gain a large volume of good business, and a loyal fan/customer base which will stand by your products.
I firmly stand by my decision to purchase an Iraggi alternator because of fair prices, and high performance level. I also fully realize that you are running a business, and of course there are financial risks involved. However, and I feel I am speaking on behalf of everyone else here, we want to know...what is up with those crazy extended warranty terms???
If you have ANY questions about our coverages PLEASE feel free to contact either Mr. Harbison or myself and we will be glad to discuss the benefits and drawbacks of each option. They are there for you to take advantage of, not us to take advantage of you.
I hope this clears up some confusion.
Dominick Iraggi
i'm in. e-mailing now
- Thread Starter
- #139
Thanks Dominick, it clears up most of the confusion I had. I have no intention to make any insinuations or be insulting in any way. I think I threw some comments in there just to get your attention. //content.invisioncic.com/y282845/emoticons/wink.gif.608e3ea05f1a9f98611af0861652f8fb.gif
I just want to know, without any doubt, that if something, god forbid, goes wrong; that we don't have to worry about making a claim, the process be a easy one, and that you and your staff would take the appropriate action.
As far as my comment about being "corporate", all I meant by that was that the warranty terms just appear to be in favor of the manufacturer, thats all. I'll admit I was wrong to expect any different from Iraggi Alternator. Now, I never said the terms weren't fair or realistic. I fully understand the risks of running a business, but you must understand I am looking at this from a consumer standpoint.
In the example I gave, you responded by asking me if the company/manufacturer should assume responsibility if a product failed because of user-error. I have a problem with the way you responded to that, namely, because these things should be outlined, in the manufacturer warranty. It should be easy to distinguish blame/fault/liability, (after all, that is what warranties are there for) and make the correct decision.
The only small remaining issue that I have, is that the warranty details given are not specific and give little detail. If this is not the full warranty, then please post it. I don't know if Iraggi has ever had a problem with its customers making warranty claims and having issues with determing liability based on warranty policies. But, if it has ever been an issue, I would suggest that you establish clearer policies so there is no confusion.
Again, I'm sorry to make this public and all, but I do think potential and existing customers have a right to know what the manufacturers views are on this.
I personally will be getting the extended warranty, since I am pretty sure in the future I would take advantage of the ability to "trade" for another alternator for another vehicle, and for the peace of mind of having a free replacement if something goes wrong. I appreciate the time you took to respond, it does show that you are interested in hearing what the consumer has to say. As far as corporations, we all know how little they like to listen to one person who has a question. If there is any way to be less corporate, in my opinion, Iraggi can't get any better.
The internet, and this community, are very good at blowing things out of proportion. The main reason I approached Iraggi about this group buy, is because I wanted to see for myself wether or not everything I had read about was true. Basically, the reason why I keep stressing that this is an opportunity to redeem yourselves, is because it is. I have read and heard a lot of both good and bad things about your products. I have to know for myself. Hence, this group buy. I didnt want to go it alone, just to find out. Because I'd just be another customer out of many. I figured if I could get enough people, you would arrange for a good discount, (which I am glad to see worked out very well), and we can all see for ourselves who is really the best alternator company out there.
Thanks for adressing this, I appreciate it.
EFFENDI
P.S. I'll be making my purchase with Iraggi Alternator next week.
I just want to know, without any doubt, that if something, god forbid, goes wrong; that we don't have to worry about making a claim, the process be a easy one, and that you and your staff would take the appropriate action.
As far as my comment about being "corporate", all I meant by that was that the warranty terms just appear to be in favor of the manufacturer, thats all. I'll admit I was wrong to expect any different from Iraggi Alternator. Now, I never said the terms weren't fair or realistic. I fully understand the risks of running a business, but you must understand I am looking at this from a consumer standpoint.
In the example I gave, you responded by asking me if the company/manufacturer should assume responsibility if a product failed because of user-error. I have a problem with the way you responded to that, namely, because these things should be outlined, in the manufacturer warranty. It should be easy to distinguish blame/fault/liability, (after all, that is what warranties are there for) and make the correct decision.
The only small remaining issue that I have, is that the warranty details given are not specific and give little detail. If this is not the full warranty, then please post it. I don't know if Iraggi has ever had a problem with its customers making warranty claims and having issues with determing liability based on warranty policies. But, if it has ever been an issue, I would suggest that you establish clearer policies so there is no confusion.
Again, I'm sorry to make this public and all, but I do think potential and existing customers have a right to know what the manufacturers views are on this.
I personally will be getting the extended warranty, since I am pretty sure in the future I would take advantage of the ability to "trade" for another alternator for another vehicle, and for the peace of mind of having a free replacement if something goes wrong. I appreciate the time you took to respond, it does show that you are interested in hearing what the consumer has to say. As far as corporations, we all know how little they like to listen to one person who has a question. If there is any way to be less corporate, in my opinion, Iraggi can't get any better.
The internet, and this community, are very good at blowing things out of proportion. The main reason I approached Iraggi about this group buy, is because I wanted to see for myself wether or not everything I had read about was true. Basically, the reason why I keep stressing that this is an opportunity to redeem yourselves, is because it is. I have read and heard a lot of both good and bad things about your products. I have to know for myself. Hence, this group buy. I didnt want to go it alone, just to find out. Because I'd just be another customer out of many. I figured if I could get enough people, you would arrange for a good discount, (which I am glad to see worked out very well), and we can all see for ourselves who is really the best alternator company out there.
Thanks for adressing this, I appreciate it.
EFFENDI
P.S. I'll be making my purchase with Iraggi Alternator next week.
I was told early this morning that when 4 more people pay the alternators will ship. Thanks to the next 4 that purchase, I'm looking forward to my alternator that is already built and sitting on the shelf waiting to ship.
-bud
-bud
- Thread Starter
- #141
im in next week, for sure. i'm just waiting for the funds to transfer
I'm in as soon as I get an email responce back from the email I sent. //content.invisioncic.com/y282845/emoticons/yumyum.gif.0556df42231b304b9c995aefd13928a8.gif
Group Buy Discount has reached 25%
If you would like to get in and have not received alternator and shipping prices please e-mail bretharbison@comcast.net
We will ship alternators as soon as they are built.
Thanks, Iraggi Alternator
If you would like to get in and have not received alternator and shipping prices please e-mail bretharbison@comcast.net
We will ship alternators as soon as they are built.
Thanks, Iraggi Alternator
when does this last till????
I'm sure they're extremely busy over there, but they shipped out my alternator the other day, emails just took a little time to get back and forth. Overall im satisfied, and with a 25% discount you cant complain!
220A on the way //content.invisioncic.com/y282845/emoticons/biggrin.gif.d71a5d36fcbab170f2364c9f2e3946cb.gif
220A on the way //content.invisioncic.com/y282845/emoticons/biggrin.gif.d71a5d36fcbab170f2364c9f2e3946cb.gif
when does this end??/
Group Buy last until the 30th of this month.
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