Image Dynamics Customer Service

[lh0628 10+ year member]

Hi,

I've only been on this forum for less that a few weeks, but I just want to share something with you guys.

I bought a used IDQ 12'' from a fellow member here, waited and waited and finally it arrived yesterday, all excited and I opened the box, it looked like this:

Something went terribly wrong during shipping. I posted a thread for help on the ID forum, got some replies right away and was told to give them a call. So I did that today, no call waiting there, 10 seconds later, I got Sean. After a few minutes of checking things out, he sent me a replacement basket and shim free of charge! I even told him I bought this used privately.

This is my only experience with ID, but their customer service is out of this world! I just wanted to share this with you guys, things like this doesn't happen everyday, not to me at least //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif

Click to read more...

 

[Xprime4 10+ year member]

Great !

Fi too have a stellar customer service

My 18inch Q had a unsual rattling and wasn't bought directly from them. They did send me a new dustcap, shipping free or charge even if it was 25$

That's how they build their reputation

 

[SPLaudio 5,000+ posts]

WOW that is great!!!

 

[Xprime4 10+ year member]

Where are you from in Canada?

 

[lh0628 10+ year member]

I'm still shocked at their amazing service.

I'm in Saskatoon, S.K. //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif

 

[Flipx99 5,000+ posts]

Yes, I called them a couple times they are very patient with teh noobs.

 

[James Bang 5,000+ posts]

Awesome peoples

 

[Hoodlum007 10+ year member]

Id Ftw!!

 

[MSW Danny 10+ year member]

That's awesome. ID Rocks.

 

[speedfreak28 10+ year member]

Id is the single best company when it comes to customer service. you will not beat it.

 

[Supergumby5000 5,000+ posts]

Impressive. Talk about customer service.

 

[Image Dynamics 10+ year member]

Thanks guys. We work hard to make sure the experience with our products is a good one.

I do have to come clean though, since he was located in Canada, I did ask him to pay shipping (since it was a 3rd party purchase).

 

[Flipx99 5,000+ posts]

Thanks guys. We work hard to make sure the experience with our products is a good one.
I do have to come clean though, since he was located in Canada, I did ask him to pay shipping (since it was a 3rd party purchase).

I can't believe I am skipping this opportunity to take a shot at Canada.

 

[lh0628 10+ year member]

Hey bring it on, I'll gather the Hawaii and Alaskan guys around too //content.invisioncic.com/y282845/emoticons/biggrin.gif.d71a5d36fcbab170f2364c9f2e3946cb.gif

 

[ptannjr 10+ year member]

Dude, that rocks. makes me proud to Rep them in here in Florida!!