i just ordered an alt from DC Power on monday. cost me 550 for a 230 amp from their XP line, xp is th newest line they have and its supposed to be pretty much the best h/o alternators. i was gong to go with powermaster, mechman or excessive amperage, but all the good talk about DC made me go with them. they are supposed to make some amazing alternators. i guess i will see when mine comes in, in a week or two..
as for customer service.. idk if people just repeat what everyone says about them having great customer service.. but iin my experience BULL ****!
ive been pissed off by them mulitple times. sometimes idk why i ordered off of them. in my experience, nat at excesive amperage has had the best customer service. he replies back to emails with a quickness and answers all questions and offers to help even more.
when ive tried contacting dc, ive had to email them multiple times. apart from multiple emails they lag days to reply, the average for me was about a week to reply to any email. horrible. when i call, they seem rude and un-professional.
heres how a call to them went when i called in to order an alt 3 weeks ago:
DC- "this is robbie how can i help you?"
me- "hey robbie, this is robert, i was emailing you about purchasing and putting in an order for an alternator for my lexus"
DC- "okkaay?
me- "yeah so i want to see if i can put in the order now"
DC- "yeah"
.... followed by awkward silence
me- (feeling awkward that he didnt proceed to start an order process) yeah i was emailing with you guys but the emails took long to reply and i havnt received a reply to my last one
DC- "yeaaah. well MAYBE, thats because we have been short on people and we havnt had enough time to reply and get back to everyone?!"
me- (thinking wow, pretty rude) okay well i want to place an order now then. i start asking questions and everything is smoothly here
DC- "okay well let me transfer you to stan who will take your order and payment i have to run.."
me- okay thanks robbie.
DC- "hello this is stan, lets place your order robert"
me- "okay"
DC- (he proceeds to take my main info.. name, address etc)
me- "okay, so how much will be charged to my card?"
stan- "ummm idk. how am i supposed to know. whatever you talked to robbie about"
me- (confused) okay?.. well just to make sure, which alternator and how many amps is being placed to be built for me
stan- "idk. whatever you talked to robbie about"
soo in conclusion.. lagging replies, and pretty rude reps arent the best customer service. hopefullly this alt will be as good as they are supposed to be and i wont hvae to deal with customer service fro them anymore or have to call them up, cus its honestly kind of awkward when you ask questions to them and they dont know what to answer or they reply with "whatever you spoke to the other guy about" that just makes them sound sooo sketchy and like they dont even know what they are talking about. for all i know is when i called to place my order they placed the wrong alternator and who knows at what amperage.
i didnt end up placeing my order that day til this monday and this time i made sure to get it straight. but they dont haave the best customer service
