Help! Serious computer issue in a brand new computer

[Supergumby5000 5,000+ posts]

Okay its starting to tick me off so im going to do something about it. I recently built this computer, me and a computer guru buddy of mine anyways, and i have been having issues with what i THINK is the hard drive or drives. First off, i get a clicking sound coming from the hard drive/drives or the area around them. It used to be frequently, now its ussually just at shutdown. It still does it every once in a while by itself tho, ussually two weird clicking sounds back to back, loud enough to easily notice.

Also, every once in a while, my computer shuts windows down and blue screens on me. Its happened three times in about two months now. The blue screen talks about checking to see if hardware is installed right (which i know it is) and to make sure everything is updated ( which i believe is, and im sure that wouldnt cause a "clicking" sound)

I am guessing i might have to RMA the drive/drives, but if its causing me to bluescreen, wouldnt it just be the main hard drive? Does anyone have any ideas for me? all i use my second hard drive for is music and movie storage.

Pic of the bluescreen:

Click to read more...

 

[docutech 10+ year member]

NVTcp.sys is a file associated with Nvidia video card drivers. Have you recently added this card or overclocked it?

 

[dewitt88 10+ year member]

Tapping is the HDD going out. I would go ahead and back up files and get a new HDD

 

[nauc 10+ year member]

try a computer forum

not trying to be a dick but i wouldnt go to a computer forum and ask car audio questions

just think that would be your best bet

 

[Supergumby5000 5,000+ posts]

NVTcp.sys is a file associated with Nvidia video card drivers. Have you recently added this card or overclocked it?

i added the card when i built the computer about 2 months ago. Drivers are updated as of december 7th, i had the problem before and after i updated its drivers.

 

[Supergumby5000 5,000+ posts]

Tapping is the HDD going out. I would go ahead and back up files and get a new HDD

thats what i thought/didnt want to think. Umm, if its causing me to bluescreen, that should mean its my primary drive right? so my secondary drive would be uneffected? if thats the case, i can just unload all my files onto my second drive then RMA the primary

 

[docutech 10+ year member]

And I would agree with the post above. If you are hearing random clicking sounds, it is time to back up your data and get an RMA on the hard drive. What brand is the HD?

 

[Supergumby5000 5,000+ posts]

And I would agree with the post above. If you are hearing random clicking sounds, it is time to back up your data and get an RMA on the hard drive. What brand is the HD?

Western Digital 250gb IEDE's, both of them

 

[dumple 5,000+ posts]

yea seems like ur hdd is going save all ur stuff before it dies my before i got my laptop my desktops hdd's would make a clicking sound not sure if its the same but i formated them both completely and it seemed to stop the sound but a week later the main drive died use something called cpu-z to check your computer out and get all your windows and hardware drivers uptodate even tho windows recognizes most things still good to have the drivers direct from the manufacturer

 

[Supergumby5000 5,000+ posts]

wow just bluescreend again, that was pretty close to the last blue screen. gonna RMA this hard drive. Do you guys think it would be a safe call if i assume the secondary drive is okay? if im bluescreening, that means its involved with my primary drives setup somehow correct? all my secondary drive has it music and program setup files stored on it.

If i can get away without RMA'in the secondary drive, i can save all my files

 

[dumple 5,000+ posts]

yea id think that would be fine i never liked useing the secondary drive i had and still have a 500gig external its usb but its not noticably slower or anything i had 2 40 gig WD drives

 

[docutech 10+ year member]

Unplug the power to the secondary drive and boot the pc with the drive that has the OS on it. If you still hear clicking than it is time to go here:

http://websupport.wdc.com/warranty/serialinput.asp?aspsid=342877721&custtype=end&requesttype=warranty&lang=en

enter the serial number of the drive and initiate a RMA request.

 

[delvryboy 5,000+ posts]

wow just bluescreend again, that was pretty close to the last blue screen. gonna RMA this hard drive. Do you guys think it would be a safe call if i assume the secondary drive is okay? if im bluescreening, that means its involved with my primary drives setup somehow correct? all my secondary drive has it music and program setup files stored on it.
If i can get away without RMA'in the secondary drive, i can save all my files

whichever one the OS is installed on.