I agree. I ordered mine before 10pm, and today i got a paypal refund. No apology or explanation in the note. If someone was unfamiliar with what was going on in the forums, then they wouldn't even know what happened. Not good business. I understand if you run out, but at least explain to people in the refund what happened, apologize for YOUR mistake of having the website not updated, and offer some way to make it up to the customer.
There should have been an explanation stating that due to Paypal errors, as described by Alex above, the items sold out prior to the actual selling out on the site. I do apologize if I didn't get that note pasted into your refund as I've been issuing them all morning and definitely may have missed it.
Please understand that this isn't an issue with our site or a mistake our our end. It is an issue with Paypal payments.
Paypal requires that people press a "Return to Merchant" button on the site:
If that button doesn't get pressed and the window is closed, we are still sent the money but Paypal doesn't notify our site of payment. If we aren't paid, we can't process the order. If we can't process the order, we can't take the item out of inventory. If we don't take the item out of inventory, other people can still purchase it since our site thinks it is still there.
When I turned off the Single 4 option, there were more than 30 in inventory. Unfortunately, I went to the gym after this and when I got home, the Single 2's had been purchased into the negative quantities even though there were a couple hundred left when I went out. Unfortunately, due to unprocessed Paypal orders, the Single 2 ohm version ended up being oversold by 150 and the Single 4's by about 30 after I went through and processed them all.
To be fair to all customers involved, I went and sorted all of the orders by the time of the payment, making it appear as though the Paypal orders were processed correctly. When sorted by time, the Single 4's were sold out at about 7:44pm Central and the Single 2's were sold out by 10:09pm Central.
Anyone that ordered them after they were actually sold out will be getting refunds. There should be a note on all of them processed through Paypal, but I apologize if there is not.
Chris Schempp
Elemental Designs