DB-R electronics sucks

[yikes vR 10+ year member]

I'm in the Stead, and need some work done on a rd amp. Ever come by this way ? Or do I have to ship it 5 min away ? lol

 

[njaykaplan 10+ year member]

Hell, i've talked to you probably 3 or 4 times now and you've been real helpful and cool with me, never rushing to get off the phone and always helping me learn more about the amps we talk about. I would've voted for ya on the CACO vendor of the year or whatever that poll was, but Mechman literally saved me 70 or 80% of 16v batterys when i ran that setup on my Sundown 3k, so i felt obligated since that was actually my first purchase from him, and it was just good luck because of an ebay thing. Your definitely the best on here though, I don't care if everyone gets their RD 3250 back before me, i'd rather have mine looked at and touched up by you than FSA in china. Chris > Build shop cutting costs.

 

[dB-r 10+ year member]

Thanks. The 3250 v2 is almost done btw, all the new parts are in it, corrected a few issues, all new parts in it, had to goop the transformers and inductors in place like the factory SHOULD have done in the first place and it's curing. As soon as the goop cures putting it back together to load test it. It is working again (the board).

vic713 PM me.

 

[ahole-ic]

Customer service is hard. I recently thought I screwed up an amp. I had bought it second hand and didn't expect to have a warranty. I sent it in to the manufacturer. He deals with his customers personally. I can tell he is more than a little skeptical of me... probably thinks I'm a dbag but he helped me in ways he did not have to even when my amp was actually just fine and something else must be wrong with my system. I'm sure it hasn't been easy to deal with me since I made a stupid mistake and wasted his time. I have asked a lot of bone-headed questions, but he's been professional and continued correspondence. He has a great product and obviously takes care of his customers. For that, he earned my business and whatever business I can send his way from now on. (Hopefully those people are not as full of fail as me.) HAHA

DB-R, you're like me. You're a tech. You feel that the customer expects perfection from you and you expect the same professionalism on the other end of the transaction. Customers expect a wal-mart return policy where you can use and abuse something forever, and then return it for a full refund at any time. That's simply not ethical and you want to prevent yourself from getting hosed. This time you probably overreacted trying to protect yourself but... it's natural living in this day and age. Maybe you should just hire a paralegal part-time to return your calls and emails. That should cover the bases.

 

[snoopdan 5,000+ posts]

Chris is a good guy, to assume or think otherwise is ridiculas....even if he doesn't stop by Crunktimes //content.invisioncic.com/y282845/emoticons/uhoh.gif.c07307dd22ee7e63e22fc8e9c614d1fd.gif

 

[BloodyGuts335i 10+ year member]

man I bought an amp from this guy on caco and it was still needed a little more service when I got it. he in no way try to push me to the side or anything! I shipped the amp back, fixed it for free, got it back in a few days and it works fine. it was something wrong with where the RCA get pluged in. I will not hesitate to deal with again!!!

 

[dB-r 10+ year member]

man I bought an amp from this guy on caco and it was still needed a little more service when I got it. he in no way try to push me to the side or anything! I shipped the amp back, fixed it for free, got it back in a few days and it works fine. it was something wrong with where the RCA get pluged in. I will not hesitate to deal with again!!!

I always take care of the customer. Like I said before we are not perfect, little things sometimes slip through the cracks (like bent/broke RCA jacks, etc) we don't always notice those problems here on the bench with our small generic RCA cables etc. Things can happen, but SEE, he got taken care of, and I assume the amp still works fine now. So saying dB-r Electronics sucks is just retarded.... We make mistakes, we are human, but as long as we take care of you that should be all that matters.

 

[bubbagumper6 5,000+ posts]

I think the difference is that the OP bought an amp that was sold as 100% functional, when even you yourself said it wasn't (when he returned it). If he used it for 2 weeks, then it started acting up, it would be a different story, but to have it be broken right out of the box isn't really acceptable.

That being said, I know what it's like to bench test an amp, think it's working, but then install it only to find something is F'd up //content.invisioncic.com/y282845/emoticons/crap.gif.7f4dd41e3e9b23fbd170a1ee6f65cecc.gif

 

[IamDeMan 5,000+ posts]

Fucking piss poor customer relations piss me off. Fuck your poor work attitude bitch.

 

[lilkman2202 10+ year member]

db-r fixed me up well talked on the phone persoanlly with him and worked eveyrthing out

 

[Mr.Ronin_2U]

Fucking piss poor customer relations piss me off. Fuck your poor work attitude bitch.

DB-R is cool,I overreacted and should have handled the situation differently. Chris has been very helpful even after I made this thread and I appologize for my actions.

 

[GearGuy2001 10+ year member]

Chris did an excellent job on my cactus 5k, even being as busy as he is he had it turned around in a timely matter and Ive had no issues since //content.invisioncic.com/y282845/emoticons/biggrin.gif.d71a5d36fcbab170f2364c9f2e3946cb.gif