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<blockquote data-quote="ahole-ic" data-source="post: 6696227" data-attributes="member: 619324">Customer service is hard. I recently thought I screwed up an amp. I had bought it second hand and didn&#039;t expect to have a warranty. I sent it in to the manufacturer. He deals with his customers personally. I can tell he is more than a little skeptical of me... probably thinks I&#039;m a dbag but he helped me in ways he did not have to even when my amp was actually just fine and something else must be wrong with my system. I&#039;m sure it hasn&#039;t been easy to deal with me since I made a stupid mistake and wasted his time. I have asked a lot of bone-headed questions, but he&#039;s been professional and continued correspondence. He has a great product and obviously takes care of his customers. For that, he earned my business and whatever business I can send his way from now on. (Hopefully those people are not as full of fail as me.) HAHADB-R, you&#039;re like me. You&#039;re a tech. You feel that the customer expects perfection from you and you expect the same professionalism on the other end of the transaction. Customers expect a wal-mart return policy where you can use and abuse something forever, and then return it for a full refund at any time. That&#039;s simply not ethical and you want to prevent yourself from getting hosed. This time you probably overreacted trying to protect yourself but... it&#039;s natural living in this day and age. Maybe you should just hire a paralegal part-time to return your calls and emails. That should cover the bases.</blockquote>

[QUOTE="ahole-ic, post: 6696227, member: 619324"] Customer service is hard. I recently thought I screwed up an amp. I had bought it second hand and didn't expect to have a warranty. I sent it in to the manufacturer. He deals with his customers personally. I can tell he is more than a little skeptical of me... probably thinks I'm a dbag but he helped me in ways he did not have to even when my amp was actually just fine and something else must be wrong with my system. I'm sure it hasn't been easy to deal with me since I made a stupid mistake and wasted his time. I have asked a lot of bone-headed questions, but he's been professional and continued correspondence. He has a great product and obviously takes care of his customers. For that, he earned my business and whatever business I can send his way from now on. (Hopefully those people are not as full of fail as me.) HAHA DB-R, you're like me. You're a tech. You feel that the customer expects perfection from you and you expect the same professionalism on the other end of the transaction. Customers expect a wal-mart return policy where you can use and abuse something forever, and then return it for a full refund at any time. That's simply not ethical and you want to prevent yourself from getting hosed. This time you probably overreacted trying to protect yourself but... it's natural living in this day and age. Maybe you should just hire a paralegal part-time to return your calls and emails. That should cover the bases. [/QUOTE]

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