Computer problem

[Alpine2005 10+ year member]

the problem is the 2 back USB ports and the 2 front USB ports aren't working.

In the Device Manager menu 2 USB Root hub device status is Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

How do i fix it?

Click to read more...

 

[VOA_NIGHTMARE 10+ year member]

make sure there hooked up

 

[HiAmplidude 10+ year member]

Do you know what kind of moboard you have?... or at least what chipset is onboard? (e.g. Intel 865 P series...)

 

[_DjScrew_ 5,000+ posts]

yea. like jmac said. download the newest drivers. then uninstall the ones you have now and reinstall with the new ones and see what happens.

 

[wilzyx 5,000+ posts]

i had that problem because my windows disk was really scratched when i reformatted, so i got a clean one from a buddy and reinstalled windows and everything works now

 

[Alpine2005 10+ year member]

yea. like jmac said. download the newest drivers. then uninstall the ones you have now and reinstall with the new ones and see what happens.

where do i download the newest drivers. my computer is a HP model 521n

 

[HiAmplidude 10+ year member]

Jmac, you da' man. That was cool of you to dig up his HP drivers site for him. I just took a gander and couldn't find chipset or USB drivers for that model:

http://h10025.www1.hp.com/ewfrf/wc/softwareList?lc=en&lang=en&cc=us&y=0&x=0&dlc=en&product=77567&os=228

, but I had a thought. Perhaps installing XP SP2 (if it's not already installed) would do the trick, since it's all but a full install of XP.

Alpine, you can get SP2 from the WindowsUpdate link Jmac provided, or find out there if it's not already installed. Preferably, you'll select the "custom" button, instead of the "Express" button, which will show you in the far left pane, all software, hardware, and critical updates available (instead of just the Critical ones that the Express option provides). You may have to run windows update multiple times (possibly with reboots between them, if you're prompted) until you get all zeros next to any available updates in the left pane.

However, not to be a skunk in the mud, but I haven't seen a USB driver issue solved by the provided driver updates on Windows Update. Hopefully SP2 or something else there helps you out. It may not hurt to also go into your Device Manager, "uninstall" the USB devices, then "scan for new hardware" and if it finds something, asking you for the install disk, point it to your restore or XP CD and see if you can get those INF's installed properly.

 

[_DjScrew_ 5,000+ posts]

if it goes down to it, do a "repair" install of xp

 

[cversion7 10+ year member]

In device manager, right click those that have the question mark by them and uninstall. Then reboot your computer and they should be fine. You should have SP2 before doing this, though. Worked on every pc I've done it on but one and that one I just got the USB drivers from the motherboard manufacturer's site.

C