Circuit City SUCKS!!!!

[Motley 10+ year member]

omg, you won't believe this story.....

I take my brand new JVC KDC-AVX33 headunit to Circuit City Car Audio to get it installed yesterday. (I purchased it from Electronic Giant on Ebay).

Well, this young dude with no clue was trying to install it, for like 3 hours! He finally came to me and said, "your remote wire to the front amp (MTX) must be grounded or something, because when I connect the RCA to the HU, it kept blowing fuses in the car." He claimed the wiring was bad. ..Well Everything worked fine before they touched it.

Anyways, he then comes to me and says "the unit is defective, it won't turn on the display". I spoke to the shop manager, and he said I need to return it to the place I purchased it from.

So... I call up the place I purchased it from, and they said sorry, we can't return items that have been installed.

Now, at this point, I'm pissed off as all hell. I walk into Circuit City this morning, and explained the situation with the manager, and they were very rude and said "How do we know the unit was not working when we got it, sorry take it back to the place you purchased it from, or send it in the JVC".

I'm like what??? You guys damaged it during the install, and now it's my problem?

UNBELIEVABLE, Circuit City treats there customers like that? Since I didn't get anywhere with the manager at the local store, I just called up there customer service and a regional manager is supposed to call me back by Monday.

Click to read more...

 

[shortyg83 10+ year member]

call circuit city cust service or their district manager

 

[Grinder1989 5,000+ posts]

They blew you H/U! lol wtf demand a new one from them and if they don't comply call the BBB.

 

[jdawg 5,000+ posts]

yet another reason why you should do it yourself, a hu install is cake

 

[its_bacon12 10+ year member]

yet another reason why you should do it yourself, a hu install is cake

x2.

i used to install at circuit shitty and they use some really crappy shortcuts that i disapproved of.

i eventually quit cuz i got in a fight with my manager how to install components properly with the placement of the xovers and shit. stupid argument but they really dont know shit and all of them think those audiobahn bandpass boxes are THE shit

 

[Qbenjamin 10+ year member]

Their Regional manager should rectify the situation for you, if not tell them that you want their Corporate office number. Once you obtain that number, they will most certainly take care of your problem.

 

[blimblam 10+ year member]

yea, HU is the easiest install for a car audio system IMO. and that is why i hate circuit city...

they didn't even let me see what the CVR's sounded like. i went in, turned on the CVR, then a salesman comes in the little box room where the subs are and yells at me. at this point im standing there staring at the retard for a few minutes then i just leave.

 

[Prowler573 5,000+ posts]

Talking to the store manager or the district manager isn't going to do much for you, unfortunately.

(a) Circuit City isn't going to be held liable for equipment that wasn't purchased from them.

(b) Whether or not you know for certain the unit was 100% before you took it to them there isn't a way to prove at this point that it was in working order before they fooled with it.

© It's going to end up being your word against the installer's - wanna take a guess as to whose they're going to believe? //content.invisioncic.com/y282845/emoticons/crap.gif.7f4dd41e3e9b23fbd170a1ee6f65cecc.gif

 

[InsaneKreationz]

lol.

 

[tigerf117 10+ year member]

Most places don't install shit unless you buy it from them around here. Especially the CC around here. Surprised they let you bring in that deck and have them install it.

 

[wolfman1966 10+ year member]

jeez, you would think that by now most people on these car audio forums would know >most people at CC don't know crap when it comes to car audio!

just wondering, HU installs are easy, why didn't you just do it yourself?

 

[tru_44 10+ year member]

x2 i'm also surprised

 

[crow 10+ year member]

I'd get a harness adapter and some new rca cables and do the install myself. It could be the "defective" unit is just their excuse for not knowing what they are doing, especially if the old head unit was working with the amp when you brought the car in.

Installing a head unit really is pretty easy in most situations. Either the guy doesn't know his stuff or he didn't want to take the time to troubleshoot his install.

Hope it works out for you.

 

[hazardous0388 10+ year member]

HU Installs are easy man

 

[jmanpc 5,000+ posts]

It all depends on the CC... I worked at one, and all the installers were extremely top-notch. I was the most inexperienced guy, but I still did every install correctly the first time.