Bought a used sub, turned out to be damaged, what to do?

[THATpurpleKUSH 5,000+ posts]

First off I did NOT buy from a member on here but a member from the a car forum that I frequent.

The member is a veteran member on there and I really think that they didn't negligently send out a bad sub.

This is my first time buying a used sub from anyone online. I paid with a money order because I distrust paypal.

I made a video of me pulling the speaker out of the box. The voice coil is heavily rubbing and the cone will barely move but the coils tested out kind of ok.

BEWARE THE VIDEOS CONTAIN FOUL LANGUAGE lol

YouTube - opening up a package for a used diamond audio m6

After further inspection I found that the magnet was cracked all the way around and this points toward UPS dropping it.

YouTube - diamond m6 part 2

YouTube - diamond m6 part 3

What do I do? I'm waiting for the guy who I bought it from to get back to me. This all just happened in the past hour. What should I do? I have never been in this situation before. Help!

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[pro-rabbit 5,000+ posts]

Call UPS and file a claim. They will fault the shipper for failure to properly package the item though.

 

[TIG 10+ year member]

Did you try to twist the motor/magnet? I have a memphis 10 that this happened to. We twisted the motor and the coils fell back into place and it has worked awesome ever since.

 

[TIG 10+ year member]

n/m i didnt see the other videos. Shlt fukn ***** I would for sure contact ups

edit, it wont let me say s u c k s wtf

 

[THATpurpleKUSH 5,000+ posts]

The shipper made a wooden frame inside the box. There was no support along the bottom though just some small pieces of bubble wrap. I used to work for UPS so I know how they mishandle packages there.

 

[Kangaroux 5,000+ posts]

"DAT SERIAL" lol

 

[pro-rabbit 5,000+ posts]

If you worked for UPS(as I have) then you know for sure they will deny the claim for failure to properly package the item. Sounds like you need to contact the seller and UPS to get both angles going. I hope it all works out in the end.

Those are nice subs too, I loved the ones I had for a while.

 

[THATpurpleKUSH 5,000+ posts]

The seller has filed a claim with UPS. I hope for his sake that he gets his $ back. He said he is sending back my money order. It takes a lot of force to crack the magnet all the way around and shift it 1/4inch sideways. To me, thats all on UPS.