the bb i worked at fired people for not passing the mecp 1-3 times lol yes there were people who failed it 3 times. they provide you with the study guides and have a pretty decent online program (from the store if they give you the time to do the modules.) its a good concept but in practice from being there and stories i heard its shaey from store to store some good some bad. i averaged a 21% in psp (gross income) and at times i got in trouble for not pressing the issue or overcoming objectives to it. where i was good was reading people and tones of the word "no" actually ment something you break that personable level with a customer you might as well be selling used cars at crazy larry's or ask everyone the same thing everytime like they do at burger king. its just really backwards to what i was used to and over time they started to change little by little into what i was/am used to but thats what you get in a big system of stores not run by sales people. and yes i do consider chain stores like that the anti christ of electronics loli might offend a few people that work there by saying this but at the same time i know they know what i mean.