avic-n1 navi help p# input problem

[kruisecontrol]

hi, i have intalled a avic-n1 pioneer nav system on a suv, but my problem is that whenever i try to input an address or phone number the letters start greying out , and when i put a phone number, i start putting the numbers in and as i type the numbers most of them start greying out and then it puts another number in yellow, like if it has an autocomplete or someting, i have a friend that has a navi and you can type the whole address and if its not available it simply says cannot be found , is there a fix for this? i want to be able to type the whole address. or the whole p# , please help.

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