Audio Shop Ripped Me Off?

[computerpro3 10+ year member]

I'm kind of pissed right now and not sure what to do. I'd love to hear your take on this.

There is a real high end audio shop in my area, does really nice custom work on cars ranging from low end up to Ferrari Enzo's and Aston Martins. They have a VERY good reputation, online and locally.

As some of you know, my Focal K2P's were hitting my stock door panel in my 2006 Ford Escape. I went in to talk to them and described what I wanted quite well. I told them to cut out the door grill which is a weird shape, fill it in with fiberglass wrapped in black leather, and cut out a spot in the middle for the stock Focal speaker grill. They quoted me $300. I agreed.

Today, I go to pick up my car and it's not quite what I expected. They didn't use fiberglass at all, or leather (which I was specifically told they would). They said they "didn't have to use it". Instead, they took a peice of MDF, cut it out in the weird shape of the stock grill, bolted to the OUTSIDE of my door panel (so it's not flush), and cut a circular shape hole through both the mdf and the stock grill. They then covered that in black grill cloth. They did use the stock focal grill but it's recessed into the MDF and you can't even see it through the grill cloth.

It doesn't look bad, but it's not what I paid for! I was stupid to not get a written quote, but I had talked to him three or four times before and purchased tweeter mounts so I felt comfortable.

I realize I didn't have a picture to show him of what I wanted, but with custom work you shouldn't need one as no one has done this before!

They did offer me a discount as they didn't have to use fiberglass. They charged me $260 in the end, but still, $260 for something I EASILY could have done myself in a half hour. I paid before I realized what they did.

What would you do in my situation?

Click to read more...

 

[jmanpc 5,000+ posts]

Go back and have em do it right.

 

[Megalomaniac 5,000+ posts]

pics please. also yeah if its not what you asked for demand they do it the way you want it.

 

[phantom240 5,000+ posts]

Go back and have em do it right.

//content.invisioncic.com/y282845/emoticons/iagree.gif.15d6c075ee8d3913ba26866d06993068.gif

And make sure they use italian leather.

 

[dvrmstrng 5,000+ posts]

yeah what kinda question is that....you paid for something you didnt receive go back and have them make right on it....dont settle just cause you can

 

[DejaWiz 5,000+ posts]

You paid for fiberglass and leather yet received mdf and grill cloth.... go back and raise hell.

 

[CaliforniabOY5 10+ year member]

You paid for fiberglass and leather yet received mdf and grill cloth.... go back and raise hell.

//content.invisioncic.com/y282845/emoticons/word.gif.64b12e39f936af3b4fff38a1c0bd0244.gif and can we please get pics?

 

[bumpweLL.nYc 10+ year member]

they didnt have to use fiberglass??

then you didnt have to pay!

 

[computerpro3 10+ year member]

I will be back in 5 with pics

 

[vasilios 10+ year member]

Why are you asking us what we would do? Do what common sense (which most people unfortunately lack) would tell you to do.

 

[computerpro3 10+ year member]

Here are the pics

 

[DejaWiz 5,000+ posts]

Sorry, but I think it looks like shiit. Take it back.

 

[computerpro3 10+ year member]

I don't understand this because they did go through extra effort to remount my speakers with a nice baffle, but then they went totally half-*** on the door panel.

Maybe they were feeling too lazy to fiberglass? He can't even claim he didn't understand what I was saying - perhaps he could claim that structurally wise, but I specifically asked and he TOLD ME flat out that he would use fiberglass and black leather.

 

[joetama 5,000+ posts]

That's ghey take it back...

With that edge (looked to be an edge) it will rip the cloth after some time then it will really look like ***...

Take it back...

 

[DejaWiz 5,000+ posts]

I don't understand this because they did go through extra effort to remount my speakers with a nice baffle, but then they went totally half-*** on the door panel.
Maybe they were feeling too lazy to fiberglass? He can't even claim he didn't understand what I was saying - perhaps he could claim that structurally wise, but I specifically asked and he TOLD ME flat out that he would use fiberglass and black leather.

Then you need to lace up the steel toes and go kick some azz.