Attn: Cadence users and 8" fans!

[tylork92 10+ year member]

I see both sides here.

OP shoulda waited til he had actual test numbers before he blew up every forum.

Cadence could very easily pick up the damm phone and call OP in the time it took them to think/type out a paragraph of BS...

 

[infamous_e46 5,000+ posts]

You have got to be fucking kidding me. So people are copying your copied version of the Digital Designs 1508? Not only do you have shitty service, y'all are lying douchebags. I can not begin to tell you how much false info was in the bullshat letter. I've never owed a single piece of your garbage, and after this, I never will.

then the american bass came out then the addictive audio came out hmmm who else

 

[Bassin Brandon]

I see both sides here.
OP shoulda waited til he had actual test numbers before he blew up every forum.

Cadence could very easily pick up the damm phone and call OP in the time it took them to think/type out a paragraph of BS...

the 2nd part is exactly what i said....***

 

[CADENCE SOUND 10+ year member]

I want to know what resolution can be had at this point? Realistically? Honestly?

There have been so many unkind accusations at this point, such an atmosphere of hostility....

Now I am a employee of Cadence, and have been for 10 years now, but I am mainly replying as the guy who volunteered to open this vendor account and work on it and offer any help to anybody I could. I did so out of a genuine desire to help the end users.

Travis called on Tuesday and spoke to someone here about this and I was made aware of the problem.

Ok, no problem. I went and pulled a piece from stock, and went to look for the production samples for rev. 1&2. I want so say now - there is no more stock on rev 1&2. Rev.3 is the current model and that is now sold out too, which is why Jake mentioned rev.4 yesterday. These woofers sell, I dont keep stock on older rev.s. We sell them. Despite what has been said, it's the same speaker with very minor differences. I still maintain that, I see no significant differences in the motor structure between rev. 1,2 or 3.

So, I did some preliminary measurements and I saw nothing there. Ok, so I need to speak to the guy who handles the design and production, he wasn't in the office on Tuesday... I need to email the factory for specific parts specifications this is in China - a full 12 hour time difference. This takes time. Maybe more than a hour or two.

Travis began posting all this that same day, starting where - I dont know, I do know the date on the Amazon.com review is Tuesday August 9th, that same day. I, and I'm sure other's were bewildered here. Why??? We didn't have a chance to assemble any info. When I stated this in my reply this was dismissed as "bs"or "cya"... How do I reply to that or help at that point?

This could have been handled so differently, certainly more professionally. I have NEVER left a customer in the lurch, I have always done my best to try to reach a resolution that's going to work for everybody, and I always will. But how do I do that when he's busy saying everywhere we are "liars", "shady", "pulling one over on our customers"? Intentionally cheating them? It sets up such a negative, hostile, adversarial atmosphere it makes that impossible.

Why haven't I called Travis to settle this and reach a good resolution? Because THIS is where he chose to air all this, publicly. How else I supposed to respond?

I am still very open to doing something here, but I don't have the speakers to swap or replace. Its the honest truth.... I'm sure that will get lambasted too.

If anyone has any ideas - I'm all ears.

Roy Starling

Cadence Acoustics

 

[pro-rabbit 5,000+ posts]

I want to know what resolution can be had at this point? Realistically? Honestly?There have been so many unkind accusations at this point, such an atmosphere of hostility....

Now I am a employee of Cadence, and have been for 10 years now, but I am mainly replying as the guy who volunteered to open this vendor account and work on it and offer any help to anybody I could. I did so out of a genuine desire to help the end users.

Travis called on Tuesday and spoke to someone here about this and I was made aware of the problem.

Ok, no problem. I went and pulled a piece from stock, and went to look for the production samples for rev. 1&2. I want so say now - there is no more stock on rev 1&2. Rev.3 is the current model and that is now sold out too, which is why Jake mentioned rev.4 yesterday. These woofers sell, I dont keep stock on older rev.s. We sell them. Despite what has been said, it's the same speaker with very minor differences. I still maintain that, I see no significant differences in the motor structure between rev. 1,2 or 3.

So, I did some preliminary measurements and I saw nothing there. Ok, so I need to speak to the guy who handles the design and production, he wasn't in the office on Tuesday... I need to email the factory for specific parts specifications this is in China - a full 12 hour time difference. This takes time. Maybe more than a hour or two.

Travis began posting all this that same day, starting where - I dont know, I do know the date on the Amazon.com review is Tuesday August 9th, that same day. I, and I'm sure other's were bewildered here. Why??? We didn't have a chance to assemble any info. When I stated this in my reply this was dismissed as "bs"or "cya"... How do I reply to that or help at that point?

This could have been handled so differently, certainly more professionally. I have NEVER left a customer in the lurch, I have always done my best to try to reach a resolution that's going to work for everybody, and I always will. But how do I do that when he's busy saying everywhere we are "liars", "shady", "pulling one over on our customers"? Intentionally cheating them? It sets up such a negative, hostile, adversarial atmosphere it makes that impossible.

Why haven't I called Travis to settle this and reach a good resolution? Because THIS is where he chose to air all this, publicly. How else I supposed to respond?

I am still very open to doing something here, but I don't have the speakers to swap or replace. Its the honest truth.... I'm sure that will get lambasted too.

If anyone has any ideas - I'm all ears.

Roy Starling

Cadence Acoustics

Just for the record I did not bash anything you said. Just said that how it was written was very unprofessional from a business response. More so, if you go into your customer service departs where they handle the RAs they should have the hard and soft parts to build a few drivers just so he has 100% matching drivers. China also has a habit of adjusting things to suite their build process. This hinders many companies, but it is a part of doing business over there.

BTW could you PM some contact info for your marketing department? I would like to talk them about vendor spaces at shows.

**edit** I just called and I left a message for you, as they(whom ever answered the call) said you are who I needed to speak with.

 

[SPLaudio 5,000+ posts]

what a sh!tstorm

 

[pro-rabbit 5,000+ posts]

Well, I just spoke with Roy(long long talk actually). I have to say, he is a great guy to speak with and has a very level head on his shoulders. I would like to see this is end in a decent way though. I hate to see such negativity from everyone when considering the situation and short time frame.

I do agree that some of this is being handled a bit "wrong" if you will. The time frame at which is being discussed even for me seems very short hard to get some of the answers needed in such a small window. However, posting on almost every forum and giving negative reviews on a product that has a revision and you have yet to test or use seems a bit harsh.

 

---------- Post added at 12:17 PM ---------- Previous post was at 12:17 PM ----------

 

what a sh!tstorm

You need to fly down for Finals...I won't take no for an answer sir. //content.invisioncic.com/y282845/emoticons/biggrin.gif.d71a5d36fcbab170f2364c9f2e3946cb.gif

 

[sundownz Pro Seller]

IMO... the CVL-8 has a better spider than the DD 1508 as far as linear travel (the highly non-linear DD spider seems to produce good SPL figures with the resultant shift in Qts and Fs over stroke, though). Honestly the CVL-8 has one of the better spiders I've seen for an 8" driver period.

I thought it was a quality product when I tested it out -- easily my second favorite 8" woofer (I'm a bit prone to liking my own design of course *laughs*).

I'm assuming the guys over at Cadence will get to the bottom of it -- actually... I have some older revision CVL-8s in the back room that have the newest style frame but that I purchased last year if someone wants to do a side-to-side test to resolve the matter. If Roy or Jake need it to settle the issue of a difference in measured spec that is fine with me (obviously if I tested mine here on a WT2 unit and they used a difference machine for the new revision we couldn't really compare directly) -- I'd prefer to see a positive resolution to the matter. As a fellow industry member I'd be glad to help out in that regard.

 

[TnT_Sounds 10+ year member]

This seems to be more of a headache then what its worth. Im going to just return them and post specs of the new ones when I get them.

sad you guys have to call china because you clearly have no idea what you're doing.

Good luck with running you're business

 

[TnT_Sounds 10+ year member]

IMO... the CVL-8 has a better spider than the DD 1508 as far as linear travel (the highly non-linear DD spider seems to produce good SPL figures with the resultant shift in Qts and Fs over stroke, though). Honestly the CVL-8 has one of the better spiders I've seen for an 8" driver period.
I thought it was a quality product when I tested it out -- easily my second favorite 8" woofer (I'm a bit prone to liking my own design of course *laughs*).

I'm assuming the guys over at Cadence will get to the bottom of it -- actually... I have some older revision CVL-8s in the back room that have the newest style frame but that I purchased last year if someone wants to do a side-to-side test to resolve the matter. If Roy or Jake need it to settle the issue of a difference in measured spec that is fine with me (obviously if I tested mine here on a WT2 unit and they used a difference machine for the new revision we couldn't really compare directly) -- I'd prefer to see a positive resolution to the matter. As a fellow industry member I'd be glad to help out in that regard.

Unfortunately I don't think they have any testing equipment or they would know the fs isn't close to 32hz

 

[pro-rabbit 5,000+ posts]

This seems to be more of a headache then what its worth. Im going to just return them and post specs of the new ones when I get them.
sad you guys have to call china because you clearly have no idea what you're doing.

Good luck with running you're business

I hate to say it but you seem cross with just about everything. You do know that 99% of all electronics originate from china correct?

Also, he was trying to contact china to see how you could have gotten something so far out of spec.

To be honest I fail to see where your complaint is in the whole thread. I understand what your saying but your basing that off of what you see and that is it. You are not even waiting to see the results of the tests to see what if anything has changed.

The fault of you getting different revisions is not Cadence's fault but the fault of the retailer itself.

Again, I'm not trying to take sides, but there seems to be nothing that can be done in this situation to make you happy what so ever.

 

[TnT_Sounds 10+ year member]

My other issue is they claimed the revision was better yet have no facts to support that. Its not rocket science to know taking stuff out of a magnetic motor would not add any gain in performance.

 

[TnT_Sounds 10+ year member]

I hate to say it but you seem cross with just about everything. You do know that 99% of all electronics originate from china correct?
Also, he was trying to contact china to see how you could have gotten something so far out of spec.

To be honest I fail to see where your complaint is in the whole thread. I understand what your saying but your basing that off of what you see and that is it. You are not even waiting to see the results of the tests to see what if anything has changed.

The fault of you getting different revisions is not Cadence's fault but the fault of the retailer itself.

Again, I'm trying to take sides, but there seems to be nothing that can be done in this situation to make you happy what so ever.

I'm not understanding why the motors would be made with smaller top and bottom plates and wouldn't change any specs for the better. Its common logical with alterimg those plates the specs will shift and not make them compatable. Common sense guys

 

[MisterDeadeye 10+ year member]

There's a lot of unnecessary hostility in this thread.

If I were a part of the Cadence group dealing with this issue, I'd take as long as possible because you're a huuuuuuuuuuuuuuuuuuuuuuuuuuuugefuckingdouche.

 

[pro-rabbit 5,000+ posts]

I'm not understanding why the motors would be made with smaller top and bottom plates and wouldn't change any specs for the better. Its common logical with alterimg those plates the specs will shift and not make them compatable. Common sense guys

I'm saying you jumped ship as fast as possible. You should have handled this in a much better way. I'm also saying that Amazaon was at fault for you getting the mix up, not cadence at all. They are trying to see what you want to do to fix the issue and you are being what I would call, unreasonable.