There absolutely is a difference, but alienation can cause the defamation. It should only be of the person, but some people don’t separate the two, especially when the person is also the business OWNER.I can't deny you make some good points. However, there's a huge difference between alienation and defamation. Lost revenue due to alienation is self-induced. Lost revenue due to defamation is a deliberate attack, in this case by someone who hasn't even experienced buck's services. How can you badmouth a business you haven't tried?
In small business, the two are pretty much synonymous.
I’d never say Chick-Fil-A is garbage if it’s not (no clue, really), but I WILL say I would never buy their product b/c the owners are hypocrite homophobic pieces of s**t.
I’d never say anything about Bucks builds (except what I know for a fact), but I certainly might question and avoid his business based on his actions here.I might even tell others “I’d be wary of doing business with someone who acts this way”.