WMD2 w/ coil rub/Terrible PAP Experience

[06Titan 10+ year member]

On January 11, 2011, I ordered 2 WMD2 10” subs. I had a snafu with my credit card, and wasn’t able to order both subs. I called PAP that following Monday, and they allowed me to purchase the second sub for the sale price even though it was over. I was grateful for that gesture, and let them do their magic. After 2 weeks of no updates from them, I called their facility and asked for an update. About an hour after leaving a voicemail, they called me back and told me the parts needed to build the subs were out-of-stock, and it would take longer to build them. Ok, no problem, I thought, until another 1.5 weeks pass, and I call back and leave another voicemail. I received an email the following day which stated that they just received the needed parts, and would be building and shipping them at the end of the week. Finally, after 4 weeks of waiting, I received a tracking number on February 7th, and noticed that PAP shipped the subs via USPS Parcel Post. Two days later, the sub is accepted by their local USPS post office, and then on February 15, I receive the subs.

Upon removing the sub from the packaging, I inspected and noticed no physical damage to either of the subs. I hooked them up in my truck to test and as soon as the subs started to move, to my surprise, one of the subs started to show coil rub. I played the sub on several different songs, but the coil rub still showed and didn’t go away. I was hoping it would go away after a couple minutes of use, but no luck there.

I immediately called PAP, but to no surprise, no one picked up. I left another voicemail, and waited. The next afternoon, I got a call and was told that they were out of the office, but the best way was to email them. I had previously emailed them before the call, so I knew just to wait longer. The following day I received an email from Paul stating to check for physical damage to the basket and if so, I would have to go through my local USPS store to get my money back. However, when they insured the sub, they didn’t even insure for the full price I paid for it. He also stated, if it was a warranty issue, I would have to send it back, and they would repair/replace it to THEIR discretion, and I would HAVE to pay for shipping it both ways. I responded back saying, why should I have to pay to ship it back and forth when out-of-the-box, it had coil rub from the way it had been built. I also told them, that they should pay for shipping considering they overcharged me to ship the subs an extra $60 via USPS PARCEL POST. He then emailed me back stating they don’t cover shipping costs and when they “qc’d” the sub, it was fine.

I don’t think it’s fair how they were treating me as a customer, and wanted to inform my fellow audio enthusiasts how their business practices are. Upon further research, Pierce Audio Products, Inc. isn’t even listed anywhere on the Better Business Bureau’s accredited company’s site. I filed a claim through their website anyways, and will wait until I get another response from Paul. I don’t think it’s unreasonable that I expect a brand new sub with coil rub to be fixed free of charge by the company who should also pay for shipping both ways. I’m trying to work with them, but they seem unreasonable on their business practices; I just want my subs to be fixed the proper way.

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[SPLaudio 5,000+ posts]

hate to say it but they have shade biz practices in the past as it was...

 

[Ray21 10+ year member]

That ***** man. They sound shady all the way around.

Any stand up company should fix a defective product at THEIR cost. /story

Hopefully they make this right.

 

[Ronin775]

There's always 3 sides to a story.

 

[Cali_Screw 10+ year member]

there's always 3 sides to a story.

wtf

 

[ahole-ic]

wtf

He probably was referring to the common saying "there's my side, your side, and the truth."

 

[Shinju 10+ year member]

Why you continued to play the sub after finding out it had coil rub is beyond me.... its not like that is going to fix itself.

 

[bumpin buick 5,000+ posts]

The Peirce brothers are nitorious for such acts. A few years back they gave the owner of Cascade Desgins (terra) the run around. He had them run a limited production in which they promised such things as full carbon fiber cones/caps. When delivered they had paper with a carbon fiber laminate over them. When you call PAP out on their errors and faulty business process your posts will be immediatly deleted and you will be banned from this site. Your best bet, I am sorry to say is to walk away with the lesson learned and do more research next time.

 

[bumpin buick 5,000+ posts]

Why you continued to play the sub after finding out it had coil rub is beyond me.... its not like that is going to fix itself.

I have had (on more then one occasion) a sub with what sounded to be coil rub, simply have something in the gap and after a little play it will fix itself.

 

[Shinju 10+ year member]

I have had (on more then one occasion) a sub with what sounded to be coil rub, simply have something in the gap and after a little play it will fix itself.

Did you read the whole post?

"Upon removing the sub from the packaging, I inspected and noticed no physical damage to either of the subs. I hooked them up in my truck to test and as soon as the subs started to move, to my surprise, one of the subs started to show coil rub"

There was NO sound that was going to go away but physical damage being done. The second I would have seen it I would have stopped playing them and pulled it and called them. He continued to play the sub well after he saw physical damage to the coil.

Sorry but that doesnt go away, its obvious that the sub was damaged in shipping IE or from poor install or a combination of the two.

 

[CHEMMINS 10+ year member]

Wow....lots of hate for PAP here. No one here can verify the true story.

Notice how they gave the OP the sale price on the second sub even when there was a "snafu" with the OP's cc......

If it was my business, I would have sent the OP 1 sub, and told him when he gets the cash for the second sub, then he can have it too. Ordering subs when you don't have the moolah isn't right either.

 

[bumpin buick 5,000+ posts]

Did you read the whole post?
"Upon removing the sub from the packaging, I inspected and noticed no physical damage to either of the subs. I hooked them up in my truck to test and as soon as the subs started to move, to my surprise, one of the subs started to show coil rub"

There was NO sound that was going to go away but physical damage being done. The second I would have seen it I would have stopped playing them and pulled it and called them. He continued to play the sub well after he saw physical damage to the coil.

Sorry but that doesnt go away, its obvious that the sub was damaged in shipping IE or from poor install or a combination of the two.

no physical damage to either of the subs. I hooked them up in my truck to test and as soon as the subs started to move, to my surprise, one of the subs started to show coil rub. I played the sub on several different songs, but the coil rub still showed and didn’t go away. I was hoping it would go away after a couple minutes of use, but no luck there.

Obviously coil rub still shows... therefor most can assume he meant coil rub was noticeable, not visibly shown. Thus my statement... all depends on how you perceive it. Most of the time coil rub is not visible, many times it is happening on the inside of the former as well. Thus again why I was saying, it is very possible he was hearing a rubbing sound but was not 100% sure it was indeed coil rub. Maybe the OP will come in and better clarify as to why he continued to play them, I was simply going off of assumptions that seem to make sense.

 

[tc3k101 5,000+ posts]

Wow....lots of hate for PAP here. No one here can verify the true story.
Notice how they gave the OP the sale price on the second sub even when there was a "snafu" with the OP's cc......

If it was my business, I would have sent the OP 1 sub, and told him when he gets the cash for the second sub, then he can have it too. Ordering subs when you don't have the moolah isn't right either.

The fuck you talking about? Mike ordered one sub one day and sent money via paypal a few after since his credit card wouldn't process both at the same time. He had to send money via paypal transfer from bank. They did not send him the subs before he paid or anything like that. They also took a month to actually get him the subs after final payment was complete.

 

[CHEMMINS 10+ year member]

The fuck you talking about? Mike ordered one sub one day and sent money via paypal a few after since his credit card wouldn't process both at the same time. He had to send money via paypal transfer from bank. They did not send him the subs before he paid or anything like that. They also took a month to actually get him the subs after final payment was complete.

Why wouldn't his cc process both at the same time? Lemme guess....cause there wasn't enough room on it for both.

And why did they give him the sale price then if he sent money transfer? Obviously he didn't have the cash to pay full price on both.

And if I recall, PAP builds the subs after you order from them. They don't stock a bunch, because they are not a high volume dealer.

 

[CHEMMINS 10+ year member]

And lemme get this straight....he did original order on the 11th. Couldn't pay for it all until the following monday....the 17th. Where he got a sale price (even though it was over) Tracking number sent on the 7th of Feb. So it took 18 days to build the subs, package them up, and ship them out.....How the fack is that 4 weeks waiting? It's not PAP's fault USPS took a week to ship.