first visit
http://www.reaudio.com. next click on contact. ignore where it says e-mail because they don't answer e-mails. next copy down phone number. enter it into your speed dial. (trust me it's useful) they are in las vegas which is in the pacific time zone so be sure they are open. cross your fingers. say a prayer. dial the number. likely there will be no answer so be prepared to repeat the process. continue this till you get ahold of someone. do not hang up until all your questions are asked. good idea would be to write them down so you don't forget beause god only knows when you'll be in contact with them again. once the phone convo is over, say thank you, hank up the phone and you have just completed the re experience.