We're never allowed to order from Gumby's Pizza again

[wj94 10+ year member]

Long story.

They screwed up our order and gave us a large (14") cheesesticks instead of a big *** (20") one. They overcharged the credit card by $2.....and they wouldn't come back to fix the order because the cheesesticks were "only 99 cents because you used a coupon, which you didn't give us." Well, the driver never asked for the coupon, and if that's the case, don't put the **** coupon in the newspaper in the first place. So i asked to talk to the general manager and he said that they weren't going to fix their mistake because they were "too busy". I asked for the corporate phone number and he gave it to me. I also asked for his name and he told me "Fred Banner." Well, my roommate had also ordered a pizza on a separate order from the same place. When the delivery guy got here, we asked if he had a manager named Fred Banner. He said "No, my manager's name is Ricky." I figured maybe they had more than 1 manager on, so I asked if he had a GM or owner named Fred Banner, and he said "never heard the name before."

Anyway....the GM also told me that I was, and I quote, "a drunk, angry customer." I about dropped my jaw. Dude called me f-uckin DRUNK. What kind of manager accuses a customer of being drunk OVER THE PHONE? That's just asking to be fired. Not to mention he lied to me about his real name....I'm sure the corporate office will have a nice little phone conversation with me tomorrow. I still can't even believe all that......all I wanted was a **** 20" cheesesticks.

Click to read more...

 

[JAZN 5,000+ posts]

never heard of the place. fvcker deserves to be fired.

 

[Chevyaudio 5,000+ posts]

Me neither, but none the less sounds like a crapy place.

 

[Mark_ab 5,000+ posts]

Writing letters, making phone calls and raising a stink will net you free food from almost anywhere.

 

[wj94 10+ year member]

Writing letters, making phone calls and raising a stink will net you free food from almost anywhere.

If they had just given me the 20" cheesesticks that cost them a whopping $1 to make, they'd have no problem. Instead, they lose all of our future business (we spend about $40 a week there), along with all of our friends who were at our apartment when it happened. I hope they enjoy the $1 cheesesticks, rather than the $6,000 in business over the course of the next 3 years.

 

[squeak9798 5,000+ posts]

Better Business Bureau is your friend.......

Manager's/Corporate heads really won't like that being on their record //content.invisioncic.com/y282845/emoticons/up2something.gif.dd110ecf3ae4b76050d87598f2f8de7c.gif

 

[Chevyaudio 5,000+ posts]

Better Business Bureau is your friend.......
Manager's/Corporate heads really won't like that being on their record //content.invisioncic.com/y282845/emoticons/up2something.gif.dd110ecf3ae4b76050d87598f2f8de7c.gif

//content.invisioncic.com/y282845/emoticons/word.gif.64b12e39f936af3b4fff38a1c0bd0244.gif

 

[wj94 10+ year member]

Oh, I know this.....tomorrow shall be interesting.

 

[JimJ 5,000+ posts]

Where in VA are you?

I haven't had a bad experience like that with Gumby's, but I usually order from Domino's.

 

[Chevyaudio 5,000+ posts]

$1 20" cheesesticks ? Either they're losing money, not using much cheese, or they aren't using real cheese ...

I was thinking that earlier

 

[wj94 10+ year member]

It's a coupon for a buy-one-get-anything-for-99-cents, and I'm in Blacksburg.

 

[danteBirosel 5,000+ posts]

well hope you can give us an up to date news. interesting story... lets see if he gets fired.

personally, if he did not get fired.. i would go to pizza place and buy a 20" cheesestick and smack the hell outta that manager with it.

 

[bimma85 5,000+ posts]

good lord thats a lot of cheese sticks