The Zeb Customer Service = A+

[req 5,000+ posts]

so heres the deal, i order a profile AP1000 for my friend, about a week later, i get an email from the zeb saying that this amp is out of stock, and has been discontinued. they offer me a crappy Audiobahn A2002T in change for the amp they dont have anymore. i am like //content.invisioncic.com/y282845/emoticons/uhoh.gif.c07307dd22ee7e63e22fc8e9c614d1fd.gif - 50x2@4? no way. so today, just now, i got a call from them, and the guy said - well, the amp you ordered is out of stock and on backorder from the manufacturer - so we can offer that audiobahn one. and im like - it only does 50x2 - the other one did 150x2 - how about you give me the profileAP1200 instead?

the guy pulled some strings, and the difference was $20 between the amp i ordered, and the one i asked for, so he said - for $10 we can do it.

props to the zeb. the sent out like 3 emails, and then the followed up with a phone call to me to solve the issue.

hands down A+ customer service from them. just thought id share.

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[jujumantb 10+ year member]

On one of my orders, their system lost the record or something so after a week of nothing I called and asked what was up, they ended up shipping next day air for free and threw in a t-shirt //content.invisioncic.com/y282845/emoticons/tongue.gif.6130eb82179565f6db8d26d6001dcd24.gif

 

[Chevyaudio 5,000+ posts]

Yeah ive done business with them before, They are good people.

 

[Pringle1232 10+ year member]

awesome people.

 

[UndercoverPunk 5,000+ posts]

should have done the upgrade for free IMO, but atleast they contacted you, that in it's self is shocking anymore with some of these companies... which isn't good.

 

[Prowler573 5,000+ posts]

A buddy of mine who has this strange avoidance issue with all things e-commerce related had me order him a set of MA Audio subs from them (TheZeb). Subs were crappy ($80 shipped for a set of BNIB 12s?!?) but the service I got from Zeb was outstanding. Website showed them to be in stock - the day after I placed the order I get an email saying they were out of stock but that they'd be back in stock in like three days...if I was willing to wait they'd overnight the subs for free. I told 'em that would be fine and early AM four days later FedEx was at the door!

 

[AVSTANG02]

Yah awsome service to bad they have nothing in stock and no software to show it on their website.

 

[Snail 10+ year member]

I ordered a Profile HA700M (paperweight) to power my JL 10w3v2d4. A week after I ordered it I called them to see when it was expected to hit my door step. They said it was cancelled because it was on "back order" (the magical "it's no ones fault" word). The guy said they sent an email earlier in the day and I told him I was looking at my in-box with no such thing. "Must not have processed yet." Uh-huh. This is a day later right now and I still have no email.

...just checked. The email just "arrived" from its long journey over the phone lines of the Sierra Nevada mountain range. I hear it's quite the trek. Anyway...

They didn't offer to do anything for me and I just got a bunch of horse poo about how they can't match the great deal I got. Why not try to please the customer right off the bat? Why not let me know that it's on back order in a timely fashion? My gf's car is sitting out there with no seats waiting for an amp. Rad.

I've used thezeb before with success (CDT 6.5 comp's, very nice) but this ticked me off. I'd agree, good place to do business, maybe even the best online. I just had a bad experience.

No problem getting the money back on my card though. That's something special in the audio retail world.