sundownz
Pro Seller
Supporting Vendor
It's pretty simple... I've always wanted to work for myself. I was and still am really into car audio so looked hard into ways to do this for a living (being an installer was out... not a fan of that type of work) -- for several years I helped out Nick over at Stereo Integrity (still do and we are working on another project together) and I also met several key industry people over the years so that was a foot in the door. Once I was able to get financing together I lined my sources up and there we have it -- still going and expanding today !
I also thought and still do that I can provide a combination of quality product and customer service that was and still somewhat is uncommon in the industry.
It's still fun for the most part -- designing and testing products is great; I love every minute of it. It does get more challenging on a daily basis as far as customer service goes as the customer base spreads and I simply cannot make everyone happy. I'm the kind of guy that wants everyone to be satisfied but at the same time I won't let someone push me around with a poor attitude; which is something I am seeing more often these days. I'll go 10 times farther out of my way for someone who comes to me and really wants a solution and/or help and is willing to listen and talk in a reasonable fashion.
It's also increasingly difficult to get to everyone in a timely fashion... I can get 40-50 e-mails while I'm out on my lunch break. At the same time the phone may be ringing like crazy and I also need to get out a stack of orders. At some point I have to prioritize -- and if a customer has already paid me I will put their work first by building and/or testing, packing, and shipping their order. So often times we'll get behind on phone calls and e-mails... but we are working on that as we recently got a new phone system and will be hiring more help later in the year for paper and phone work.
Going a little off topic there but I'm sure some people are interested anyway //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif
I also thought and still do that I can provide a combination of quality product and customer service that was and still somewhat is uncommon in the industry.
It's still fun for the most part -- designing and testing products is great; I love every minute of it. It does get more challenging on a daily basis as far as customer service goes as the customer base spreads and I simply cannot make everyone happy. I'm the kind of guy that wants everyone to be satisfied but at the same time I won't let someone push me around with a poor attitude; which is something I am seeing more often these days. I'll go 10 times farther out of my way for someone who comes to me and really wants a solution and/or help and is willing to listen and talk in a reasonable fashion.
It's also increasingly difficult to get to everyone in a timely fashion... I can get 40-50 e-mails while I'm out on my lunch break. At the same time the phone may be ringing like crazy and I also need to get out a stack of orders. At some point I have to prioritize -- and if a customer has already paid me I will put their work first by building and/or testing, packing, and shipping their order. So often times we'll get behind on phone calls and e-mails... but we are working on that as we recently got a new phone system and will be hiring more help later in the year for paper and phone work.
Going a little off topic there but I'm sure some people are interested anyway //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif
