Honest opinion... that is NOT a good packing job. The damage most likely happened in the distribution center where packages fall onto different conveyor belts to go to different places, sometimes the drop is more than a few feet. Also insurance won't do anything if you didn't leave at least 2 inches of packing material between the box and the item being shipped, they will reject your claim and say the item broke due to improper packing, contact the person whom you bought it from.