Like normal car wax. 10-12min in a dry, cool environment and it will turn flakey and white. Then take a soft cloth and start at the center and buff in stright lines outward and then inward. Buff untill all white residue is gone. Then repeat. If it doesnt look like it is getting any better at all after the 2nd or 3rd time you may as well jsut try and return it. Just make sure that you get all of the noticable wax off and buff it nice. Take it back and say you poped her in and she didnt work, you inspected the disk and it had a scratch in it. You know it isnt your player because it plays other disks fine and none of them are scratched.