Second Skin Audio FTL...LOL customer service

[genxx 10+ year member]

And it starts or should we say explodes.

Mess on isle 3-Ant more for you to clean up on isle 3.

Remember that hole you were digging.

 

[jadon087 10+ year member]

So you are tyring to damage me and my company by posting these threads?
Is that your attempt?

ANT

No i think he is just stating an opinion and citing it with a reason for why he feels that why, Or he could possibly be trying to damage you and you company. I'll let you decide lol

 

[James Bang 5,000+ posts]

After reading this http://www.caraudio.com/forum/showthread.php?t=403867
This http://www.caraudio.com/forum/showthread.php?t=15102

and this http://www.caraudio.com/forum/showthread.php?t=15612

I believe Ant acted just as the op said. //content.invisioncic.com/y282845/emoticons/imo.gif.3a57bcc70a4835dc53e86ffae1a0b041.gif

I wouldn't be surprised if what the OP posted is exactly how it went down.

 

[SRim23 5,000+ posts]

So you are tyring to damage me and my company by posting these threads?
Is that your attempt?

ANT

I'd say if you are willing to soak up all the positive feedback and publicity that this, and other sites give you, you should be able to take a little negative feedback as well. It's all part of business.

With all the positive feedback you get on here and on most other forums I'd say you don't have much to worry about. your products name pops up in all sound deadening threads.

 

[kfx450r 10+ year member]

Wow definatly not reading all 11 pages but my input is. He told a kid to F off because he asked for wrinkled product which he wouldnt have gotten rid of anyway unless someone asked about it. And being a douche to the kid made him not only NOT make money off that wrinkled product but also lose a sale to a kid who went and bought dynamat. And also that kid is going to share his experience with as many people as he knows which will further lessen his business. Couldve simply told him he had none or wasn't offering such deals at the time. People have bad days but when you own a reputable company no matter what your deal is you cant be going around venting on potential customers because it WILL directly affect your company.

 

[22mountaineer 10+ year member]

I get tired of all you ****s lowballing me and PMing me trying to get my shit dirt cheap as well.. Occasionally I will be a **** sucker as well //content.invisioncic.com/y282845/emoticons/wink.gif.608e3ea05f1a9f98611af0861652f8fb.gif

 

[SomeGuyDude 10+ year member]

If I kept getting calls from kids asking for discounts on b-stock merchandise I'd start to flip sh!t after a while too.

I've worked retail, and holy LORD it gets annoying to be constantly asked for overstock or expired items. If the company WANTS to sell that, they'll advertise it on the site, like GNC has their last-chance shelf with stuff that's about to run past its end date. But to be coming in cold and all "hey think you could make an exception just for me, a guy that doesn't plan on spending any appreciable money on your products?"

It's different to be giving deals to repeat customers, people who really boost the business and deserve to be cut a break since their business is highly valued. To -ask- for a special deal is a MAJOR dick move if you've NEVER done business with them. Yeah Ant may have handled it a little poorly, but y'know what? I don't care.

Let me draw an analogy. Bars will cut deals for good patrons. If you come in a lot and tip well, you're gonna get free drinks every so often. But if you've never set foot in that bar before and ask for free drinks you're gonna get *****ed out, and those tenders won't give a crap if they lose your business.

 

[jadon087 10+ year member]

I get tired of all you ****s lowballing me and PMing me trying to get my shit dirt cheap as well.. Occasionally I will be a **** sucker as well //content.invisioncic.com/y282845/emoticons/wink.gif.608e3ea05f1a9f98611af0861652f8fb.gif

It's quite different when you run a business though. This forum is an open market and you are not running a business only offering us your used good anyways.

I read some not all but is the part about him calling the guy back *****ing true?

For those who say the op and his friend are wrong for asking for b stock you are incorrect. What the difference with calling a Business and asking if they have Refurbs or factory defected items that there willing to pass off for a good price. They dont have to worry about warranty and it money made that they probably wouldn't have gotten off the blemished product.

 

[James Bang 5,000+ posts]

If I kept getting calls from kids asking for discounts on b-stock merchandise I'd start to flip sh!t after a while too.
I've worked retail, and holy LORD it gets annoying to be constantly asked for overstock or expired items. If the company WANTS to sell that, they'll advertise it on the site, like GNC has their last-chance shelf with stuff that's about to run past its end date. But to be coming in cold and all "hey think you could make an exception just for me, a guy that doesn't plan on spending any appreciable money on your products?"

It's different to be giving deals to repeat customers, people who really boost the business and deserve to be cut a break since their business is highly valued. To -ask- for a special deal is a MAJOR dick move if you've NEVER done business with them. Yeah Ant may have handled it a little poorly, but y'know what? I don't care.

Let me draw an analogy. Bars will cut deals for good patrons. If you come in a lot and tip well, you're gonna get free drinks every so often. But if you've never set foot in that bar before and ask for free drinks you're gonna get *****ed out, and those tenders won't give a crap if they lose your business.

Bad analogy. SS isn't a bar. OP's friend did not ask for free drinks/SS products. How many repeat customers can you have with deadener? Well, maybe SS does since he recommends MASS amounts. Layers upon layers of silliness. 5 gallons of spectrum? //content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif

SS should treat every customer to the same. If you've sold B-stock to one customer, you better be ready to sell B-Stock to others.

The OP is right to post this review thread. He might've gotten flamed for it, because SS is a boner brand, but he's posting his friends experience. The OP posted one side of the story, and SS posted the other. It's up to YOU to decided which to believe.

The OP had NOTHING to lose or gain in starting this thread. So I don't see the need for him to BS. SS on the other hand.. it'll benefit for him to BS about this customer service horror story.

Second Skin FTL. Products might be good, but i'd rather not support a company headed by an arsehole. It's just like how I won't support eD.

 

[SomeGuyDude 10+ year member]

Bad analogy. SS isn't a bar. OP's friend did not ask for free drinks/SS products. How many repeat customers can you have with deadener? Well, maybe SS does since he recommends MASS amounts. Layers upon layers ofsilliness. 5 gallons of spectrum? //content.invisioncic.com/y282845/emoticons/laugh.gif.48439b2acf2cfca21620f01e7f77d1e4.gif

Well to be honest how many people deaden the ENTIRE vehicle their first time? Most just buy enough to line the trunk, then maybe get a whole bunch later if they liked what they got the first time. I heavily doubt many first-time customers are buying enough to line a whole car or truck. And then what happens if you get a new car? Repeat business!

SS should treat every customer to the same. If you've sold B-stock to one customer, you better be ready to sell B-Stock to others.

Again. FALSE. Giving a customer a deal is reciprocation. Good customers get treated well. You don't get special deals just because you asked for it. If SS wanted everyone to get b-stock they'd put it on the site. This was clearly a case of showing good will toward a good customer and some other kid thinking he could get in on it for no good reason.

The OP is right to post this review thread. He might've gotten flamed for it, because SS is a boner brand, but he's posting his friends experience. The OP posted one side of the story, and SS posted the other. It's up to YOU to decided which to believe.
The OP had NOTHING to lose or gain in starting this thread. So I don't see the need for him to BS. SS on the other hand.. it'll benefit for him to BS about this customer service horror story.

Thing is, I don't own any SS and I don't have any stock in the company. For all I know it's a sh!t product anyway and the owners stomp puppies when they're bored. Don't care. Point is you don't ask to be cut a deal if you're not a steady customer.

 

[James Bang 5,000+ posts]

Well to be honest how many people deaden the ENTIRE vehicle their first time? Most just buy enough to line the trunk, then maybe get a whole bunch later if they liked what they got the first time. I heavily doubt many first-time customers are buying enough to line a whole car or truck. And then what happens if you get a new car? Repeat business!

people get thirsty at a bar much more often than they buy new cars.

Again. FALSE. Giving a customer a deal is reciprocation. Good customers get treated well. You don't get special deals just because you asked for it. If SS wanted everyone to get b-stock they'd put it on the site. This was clearly a case of showing good will toward a good customer and some other kid thinking he could get in on it for no good reason.

SS sold B-stock to the OP. Was the OP a good customer? sounded like a first-timer to me..

Thing is, I don't own any SS and I don't have any stock in the company. For all I know it's a sh!t product anyway and the owners stomp puppies when they're bored. Don't care. Point is you don't ask to be cut a deal if you're not a steady customer.

SS should've expected these types of requests, especially in this economy. Because the OP's friend wasn't a repeat customer, that doesn't justify SS chewing him out over the phone for what OTHERS have done multiple times in the past. It's not his fault that many before him had asked for discounted b-stock items.

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[genxx 10+ year member]

It is so funny people keep saying steady customer. Its not like shopping for groceries every week.

Hell you buy x amount of deadener complete the project and that is it. Maybe 2 years or so down the road when you buy another vehicle is when you will be in the need for deadener again.

Are guys buying a new car every two weeks and sound deadening a new car every other week.

 

[snoopdan 5,000+ posts]

LOL @ thread. I knew there was a reason I never read sound deadening threads. The shit is usually retarded. It's like people praising a screwdriver manufacturer because their stuff turns screws well.

 

[squeak9798 5,000+ posts]

Are guys buying a new car every two weeks and sound deadening a new car every other week.

Well, sure before the economy went south.

 

[squeak9798 5,000+ posts]

LOL @ thread. I knew there was a reason I never read sound deadening threads. The shit is usually retarded. It's like people praising a screwdriver manufacturer because their stuff turns screws well.

Klein tools does make good screwdrivers.