Reading>me, Hifisound>Me

[KickerSoItBump 10+ year member]

Well about a month or so ago I was looking for a subwoofer, and I ordered it off Hifisoundconnection.com . Well I recieved an email saying they were out of stock, so thats why they hadn't charged me. However what I didn't see in the original email is the 'yet' part. They said they hadn't charged me 'yet' because they dont have it in 'yet'.

I dismissed it as they didn't have it, and continued my shopping.

Well today, I recieve an email saying 230 dollars has been taken out of my account, and I've been provided with a tracking number for the package.

As its a good month later than i originally planned buying, and have since found one at a better price, I'm livid.

Basically DO NOT do business with these mofo's.

I'm going to fight for my money back as I'm one broke *** college student.

Ne tips on winning this? I am going to return to sender ASAP. First I got to get ahold of one of these bastards, they never answer their phone.

Click to read more...

 

[Supergumby5000 5,000+ posts]

why didnt you just cancel your order when they told you it was backordered rather than just ignore it?

totally your fault

 

[KickerSoItBump 10+ year member]

totally something I overlooked in the email. Yeah its my fault, I know that, but they should have made it more clear IMO that they were going to eventually get it in and charge me.

 

[Supergumby5000 5,000+ posts]

its that way for every store. If you order something thats backordered, they will send it to you when its in stock no matter what, unless you cancel heh.

 

[IgnoreMe 5,000+ posts]

hmm, gonna have to say you're to blame //content.invisioncic.com/y282845/emoticons/crap.gif.7f4dd41e3e9b23fbd170a1ee6f65cecc.gif

its obviously on back order. what did you expect? they probably thought they were doing you a favor by shipping it as soon as they got it.

 

[mokedaddy 5,000+ posts]

totally something I overlooked in the email. Yeah its my fault, I know that, but they should have made it more clear IMO that they were going to eventually get it in and charge me.

Uh dude, not to like talk shit or anything but since you know its your fault they made it clear enough. I understand the frustration and I am sure you can probably send it back for a nominal fee but come on, this is normal business practice.

 

[KickerSoItBump 10+ year member]

well thats why i said Reading>me....

they have a return policy, an it looks hectic, and includes me paying shipping ftl.

 

[Captain_Ahab 5,000+ posts]

I thought it was common sense.

But whatever...

You fail at online shopping.

 

[KickerSoItBump 10+ year member]

I didn't understand this was online protocol to do that w/ backorders. Does ne one have a better number to reach them at then the one they post online?

 

[konechiwa 10+ year member]

I didn't understand this was online protocol to do that w/ backorders. Does ne one have a better number to reach them at then the one they post online?

You figured they just read your mind telepathically and understand that even though you placed an order with them and never canceled it (regardless of any "out of stock notice") they'd jump through hoops for you?

This is why we shouldn't buy from their?

 

[BobbyDD 10+ year member]

I didn't understand this was online protocol to do that w/ backorders. Does ne one have a better number to reach them at then the one they post online?

I've found that unless you're trying to order something it's near impossible to communicate with them in any way.

 

[faulkton 5,000+ posts]

Just dont accept the package when UPS tries to deliver it.. refuse to sign and tell UPs to send it back... then you wont have to pay return shipping...

while in this case i think the buyer is at fault, i will say DONT BUY FROM HIFISOUNDCONNECTION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

They are fukking liars and dishonest. I ordered some shit, paid with a postal money order, and instead of even telling me it wasnt in stock, they denied getting the money order until i sent them proof it was cashed.

Total liars and semi-scammers.

STAY AWAY

 

[1991Brougham 10+ year member]

I ordered my Pioneer REV 6x9's from them originally. They listed "95 available". After the sale, when they said they had none in addition to saying they would either keep my money for an unspecified amount of time or let me have a credit for something else, I asked for a full refund. As far as I was concerned, the deal ended when they didn't have for sale what they claimed.

Phone calls made to their listed number were answered by an automated answering service and not returned. Emails with them went nowhere. I then checked into their feedback, which had a rating of 99.5% at the time to see what's up. It turned out almost all complaints were similar to mine with multiple complaints every week and in addition to that, they had over 1200 "feedback withdrawn" as this company engages in retaliatory feedback for the negs they get. Their Big Lie is when they say "Call us!" in their feedback response and that leads to nothing of course.

So here's what I did. I called up my credit card company and disputed the charge. I also sent off a report to Square Trade to report the unethical sales practices of this company. In addition I got online to find the Missouri AG's office and sent off a complaint as well as asking for a refund.

What happened? The speakers were sent off after I asked for the refund and they did arrive but way too late for my purposes. Since that was the first thing I had in hand, I opened the box and set the speakers aside. Next to occur was that I got a call from some East Indian guy from my credit card company about the charge dispute. He wasn't in my corner at all but a week later I got an email from PayPal saying a chargeback had occurred. A few days later a snailmail came from my credit card company saying the chargeback had taken place. Yesterday the Missouri AG's office sent me a snailmail saying they would try to contact Hi-Fi and that I was to allow the AG's office 30 days to get a response from HiFi. So far HiFi has not made a move I am aware of and for that matter neither has Square Trade, which appears to be a total farce.

I'll keep the speakers until someone from HiFi says we want them back and then I'll tell them that's fine but they will have to pay the return shipping charges or else send an agent all the way to Coos Bay OR to pick them up. If everything just slips through the cracks, then I got a pair of Pioneer REV-series 6x9's to dispose of. All I wanted is my money refunded and HiFi could have made it easy by apologizing for not having what they listed and simply given me the refund. They decided playing games with me was more important. Now I have my money back and the speakers, so there!

I figured going with the disputed charge would lead to a quicker resolution than going through PayPal or eBay. So far that looks to be correct. I also figured once my credit card kicked PayPal, that PayPal would wind up dinging HiFi's account and finally I would have HiFi's undivided attention. Will it work out that way? I don't know but it will be interesting to see how it plays out. Like I said in my last phone message to them, I was going to get my money back one way or the other. Now they can deal with PayPal, the Missouri AG's office, Square Deal's inquiries and anything else I can find to fling their way to make up for their shady business practices.

Rick

 

[amedeuce 10+ year member]

All I can say is I was hesitant to purchase from HIFISOUNDCONNECTION.

But I bought 2 kicker referb amps.

I got both amps the same week I ordered them, in perfect condition. You would be hard pressed to tell that they are referbs and not brand new. They are in perfect condition and work perfectly.

 

[KickerSoItBump 10+ year member]

Hey, look, I know its my fault, hence in the title.

I sent an apology email, cancelling my order, and called.

No response.

Idk if the ups package is signature required.... i hope it is, cuz i told everyone in my house to not accept it.

Go ahead and order from them, idc. I'm not the only one who has trouble getting ahold of ne one there. Waste your money. But don't say you were never warned.

Sure its my fault that this happened, but customer service should be more than an answering machine imo...

have a nice day.