I use the same local insurance company that my family has used since before I was born. About two years ago I decided to price other insurance companies. Geico, Progressive and a couple more. None of them came close to the rates I pay, all were way higher. And 75% of the time if you file a claim, the owner of the company shows up himself. With a checkbook.
About five years ago, my parents had some storm damage. A tree fell on the corner of the house and ended up landing on a car. Called him at 8:30 am, at 11:00 he was there with a contractor. He cut a check for the car ( totaled) and the contractor was fixing the house the next day.