Online Puchase - Warranty

[g-love 10+ year member]

HI, i'm new here, so hello

i bought a kenwood kdc-mp8017 mp3 player for my car about 2-3 years back from an online retailer. this week, it broke, the display went first then after a few weeks the unit completely stopped.

it is a detachable flip-face, and i noticed that the orange cable that bends when you flip the face, has a tear in it and i believe that is cutting off the power from the face to the unit.

anyway, the unit is old enough for the warranty to have expired. when i first got m unit, the waranty papers did not have the retailers name and number on them.

my question is -

1) if i buy online - how do i file for warranty should i ever need it (i noticed Alpine only gives a 1 yr warranty)

2) Are there any online sites that actually honour warranties or do i have to contact the manufacturer

3) If the online retialer is not the manf. approved distributer, will the manf. still honour the warranty?

thanks!

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[jer_stud56 10+ year member]

Most online dealers offer their own warranties if the company that makes it doesnt if its online. But since its older, it probably doesnt go w/ that way of trade...so I would just contact kenwood and/or the company you got it from and ask what to do.

- pe@ce

 

[marleyskater420 5,000+ posts]

my question is -

1) if i buy online - how do i file for warranty should i ever need it (i noticed Alpine only gives a 1 yr warranty)

2) Are there any online sites that actually honour warranties or do i have to contact the manufacturer

3) If the online retialer is not the manf. approved distributer, will the manf. still honour the warranty?

thanks!

1)-you only get it if the item is new,and it comes int he box,it will say"prodcut registration" and u can call a number or register online.i had to call maxxsonics to register my amp cuz the site didnt have it,so u could call.

2)-companies dont honor any warranties UNLESS they are authorized.email the customer service rep and ask if they are authorized,otherwise the company wont do anything at all.

3)-no,no no no.im on my own w/ my amp,but since i paid a lil extra for my eclpise amp i know have 3yr warranty.

 

[g-love 10+ year member]

1)-you only get it if the item is new,and it comes int he box,it will say"prodcut registration" and u can call a number or register online.i had to call maxxsonics to register my amp cuz the site didnt have it,so u could call.2)-companies dont honor any warranties UNLESS they are authorized.email the customer service rep and ask if they are authorized,otherwise the company wont do anything at all.

3)-no,no no no.im on my own w/ my amp,but since i paid a lil extra for my eclpise amp i know have 3yr warranty.

3) - hmm, so how many online retailers are actually manf. approved distributors... very few i would think, not more than a couple. crutchfield is probably one ofthem, but i doubt ikesound and thezeb are... does anyone know where i can buy an Alpine deck such that the warranty is still valid?

 

[marleyskater420 5,000+ posts]

3) - hmm, so how many online retailers are actually manf. approved distributors... very few i would think, not more than a couple. crutchfield is probably one ofthem, but i doubt ikesound and thezeb are... does anyone know where i can buy an Alpine deck such that the warranty is still valid?

ikesound is not.i checked at the kicker website and the hifonics customer service and they arent.i believe thezeb.com is.they say their are authorized and none of the other do.i would email customer service at alpine to find online dealers that are authoriuzed.i checked the alpine site and they only display local dealers that are authorized.CC is one of them and GG.heres what you can do,contact them at

19145 Gramercy Place

Torrance, CA 90501

Tel: 310.326.8000

Customer Service Department

Tel: 800.421.2284

i would recommend calling the customer service dept.they will most likely be able to tell you who is authorized right then or email you with who is online dealer who is authorized.once you establish a relationship(email them and they respond)you might be able to just list onlie dealers and have them tell you who is authoriuzed and who is not.thats what maxxsonics does.