My 0.02 on Mike is be patient. Ordered my alternator a few weeks ago and on the 29th I got shipping info but is still awaiting usps pick up. But I had 0 issues with my last alternator and this one even though is a 250a he showed me it actually dyno'd out at a goat over 290!! That's a win for me. Op good luck with your issue and hope it all gets resolved. Normally I get a email back same day from him.