Major Brand Customer Service

[DynAudio Fan]

Hello everyone -

I am new here and joined basically for one reason. DynAudio. I have had their 3-way car audio system for awhile now and unfortunately, a tweeter (an old MD100) just stopped working. I contacted Mr. Emilios Mandalios at DynAudioUSA to see what if anything could be done. I am not in a position to buy the new MD102's so I figured I was out of luck. Initially I was told that since they haven't made those in a long time, there was likely no replacement options. About an hour later I then recieved an email from Mr. Mandalios informing me he found ONE dealer demo and it was now on the way. I needed to send in my bad one but that was it.

Its one thing to produce a great product. Its a whole different concept to offer such great customer service! My hat is off to this company. VERY impressive! //content.invisioncic.com/y282845/emoticons/smile.gif.1ebc41e1811405b213edfc4622c41e27.gif

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[Upgrayedd 10+ year member]

This is of those cases where getting what you pay for is a good thing. I had diamond treat me very well with warranty in the past. Quality companies ftw.

 

[pawn man 10+ year member]

nice cs

 

[I Like Waffle]

I blew my m1000 and i had a replacement in 2 weeks, blew that one 2 weeks after that and now i have another replacement...FTW!. Now i just gotta figure out why im blowing them.