OnlineCarStereo.com defines abuse as, but not limited to, burnt voice coils (blackened, no continuity, melted adhesives, coil separated from the former, etc.) punctured or damaged surrounds, broken speaker terminals, non-PPI modifications, bent, chipped or broken frames, ripped spiders or damaged back plates. Speakers submitted with any of the above will be considered out of warranty. Online Car Stereo shall not be held liable for incidental loss of use, installation or removal and reinstallation charges associated with defective or returned product. Products that have been improperly installed may not be covered by this or any other warranty. We highly recommend having all car stereo equipment professionally installed. All returns, exchanges and refunds are processed immediately upon receipt. Please allow 2 weeks from the time you return your item for your refund or exchange to arrive. If paid by credit card, please allow 2 billing cycles for your credit to appear on your statement.