Is there a contact phone number for Fi Audio?

[Banana Balls 5,000+ posts]

Dumbasses. They're everywhere.

 

[IDSkoT 5,000+ posts]

I don't know there business model in depth, nor do I know their capacities for building, but by not having a non-electronic method of contact it lowers over head costs. If they make very little $$ on direct sales, but are futher spreading fixed costs over a larger quantity it lowers the break even point on other products.
If scott had to hire somebody to answer phones all day long for Fi, it would raise there cost and they would either have to raise there prices, or discontinue the brand, since they only have to answer Emails, its really not that big of an expense and they can talk during their downtime.

Besides 80% of there customers could care less if they have a phone number, until they have a problem after the sell. By then they already sold there product so they are forced to talk via email.

I would imagine that they believe that the number of sales they lose by not having a phone number is less than what it would cost for them to hire someone, hence why they don't have the contact.

Or I could just be full of BS from 4 years of business courses... who knows.

I have a very simple, more economical way of this phone silly-business...

AN ANSWERING MACHINE

GASP, I know. It's weird... but it's what my Dad does. Takes no more than 10 minutes to call people back. 10 minutes out of your day is not a big deal.

But, it's just as easy to e-mail them.

 

[tommyk90 5,000+ posts]

I have a very simple, more economical way of this phone silly-business...
AN ANSWERING MACHINE

GASP, I know. It's weird... but it's what my Dad does. Takes no more than 10 minutes to call people back. 10 minutes out of your day is not a big deal.

But, it's just as easy to e-mail them.

I think you fail to realize the volume of calls that Fi would receive if they had a phone line. That shit would be ringing nonstop.

IIRC, Fi receives over 100 emails a day. Imagine having to listen to 100 answering machine messages a day, let alone having to call them back. //content.invisioncic.com/y282845/emoticons/crazy.gif.c13912c32de98515d3142759a824dae7.gif

 

[ls1pimp 10+ year member]

Why the hell did you bump this thread?
There is no phone number for Fi. The end.

I added specific information about my situation now to the first post.

I wanted to give them enough time to email me back, and it's been almost a week since they emailed me back (they were getting back to me same day before, regarding my issue of not recieving my product). So now I am asking advice on what to do, as I need the spare part I ordered to fix my broken XXX, but they seem to have stopped emailing me back to follow up on the problem.

 

[lilmaniac2 5,000+ posts]

I think you fail to realize the volume of calls that Fi would receive if they had a phone line. That shit would be ringing nonstop.
IIRC, Fi receives over 100 emails a day. Imagine having to listen to 100 answering machine messages a day, let alone having to call them back. //content.invisioncic.com/y282845/emoticons/crazy.gif.c13912c32de98515d3142759a824dae7.gif

Truf.

And when scott does have time to answer emails, it is early in the AM, you really think customers want to be called at 2:00AM and told about there subwoofer

 

[lilmaniac2 5,000+ posts]

I added specific information about my situation now to the first post.
I wanted to give them enough time to email me back, and it's been almost a week since they emailed me back (they were getting back to me same day before, regarding my issue of not recieving my product). So now I am asking advice on what to do, as I need the spare part I ordered to fix my broken XXX, but they seem to have stopped emailing me back to follow up on the problem.

Email Nick (at) ficaraudio.com he'll get you taken care of

 

[IDSkoT 5,000+ posts]

I think you fail to realize the volume of calls that Fi would receive if they had a phone line. That shit would be ringing nonstop.
IIRC, Fi receives over 100 emails a day. Imagine having to listen to 100 answering machine messages a day, let alone having to call them back. //content.invisioncic.com/y282845/emoticons/crazy.gif.c13912c32de98515d3142759a824dae7.gif

Oh, lmao.

Nvm then.

They should get people to stop riding their jock. //content.invisioncic.com/y282845/emoticons/fyi.gif.9f1f679348da7204ce960cfc74bca8e0.gif

 

[mrogowski 5,000+ posts]

Isn't a XXX an RE product?

 

[ls1pimp 10+ year member]

Anyone who is still commmenting on "why am i bumping a thread where it was already clearly answered", please read my recent posts. I updated the first post now describing my situation and asking what I should do at this point. Rather than make a whole new thread, I added the description of what exactly is going on in the first post.

 

[IDSkoT 5,000+ posts]

Truf.
And when scott does have time to answer emails, it is early in the AM, you really think customers want to be called at 2:00AM and told about there subwoofer

I'm down.

 

[ls1pimp 10+ year member]

Isn't a XXX an RE product?

yes but Fi sells tinsel leads to them for the older ones (I believe some RE employees actually started Fi if I am not mistaken?)

I just need some other way to contact them now since they haven't responded to my emails lately, and it's already over a month since i placed my order.

 

[IDSkoT 5,000+ posts]

Isn't a XXX an RE product?

http://reaudio.com/woofers.html#goto_xxx

idk.

 

[ls1pimp 10+ year member]

Email Nick (at) ficaraudio.com he'll get you taken care of

i emailed scott at Sales@fiaudio.com or whatever that email was, but it was the one Scott was emailing me with. He was getting back to me within 24 hours up until a week ago, I dunno what happened. I do not know what Nick's email is though.

Last I spoke to him they already shipped it out twice to me, and it never got here. He asked me to verify my address to make sure they have it correct, and I did. After that I got no email response back, and sent several follow ups askign whether the address was correct or not. I sent like 2-3 emails in the last week but I don't know if they are busy or what, but I do not want to annoy them with flooding the same email account with emails. Prior to this I would send one email at night, and I would have a response sitting in my inbox in the a.m. I know they are dealing with this the right way and are being very courteous to me, but it's just at a standstill now since I dont seem to be able to get ahold of Scott anymore

 

[mrogowski 5,000+ posts]

yes but Fi sells tinsel leads to them for the older ones (I believe some RE employees actually started Fi if I am not mistaken?)
I just need some other way to contact them now since they haven't responded to my emails lately, and it's already over a month since i placed my order.

Have you tried contacting RE? They might have a phone number.

 

[mrogowski 5,000+ posts]

i emailed scott at Sales@fiaudio.com or whatever that email was, but it was the one Scott was emailing me with. He was getting back to me within 24 hours up until a week ago, I dunno what happened. I do not know what Nick's email is though.

I think he just gave it to you - nick ficaraudio.com