I just got the shaft from AT&T with no lube

[LiquidClen 10+ year member]

Man, I'm pissed. I had an iPhone for a long time with unlimited data, but it was stolen in January. I got a GO Phone, but kept the data plan until April and cancelled it for April/May. I added it again May 27 (in prep for the new iPhone) but it was apparently added to a dormant line on the account [did not find that one out until today]. I cancelled that line and realized today that the data plan was put on the WRONG line, meaning no unlimited data for my main line. I went to the store, no dice. I called cust service, no dice. The manager even REFUSED to talk to me, and the customer service rep basically told me there was nothing they could do, even though THEY screwed up by adding the data line to the wrong plan. The CS Rep said that she did not even see their was ever a data plan on the dormant line.

Their lack of structure astounds me. I now have no data for my main line, and am fed up with AT&T after having to call every month to remove fraudulent charges and correct mistakes with their billing

The more detailed version is basically this (some of these dates are estimations):

I have had my main line since 03/09, an iPhone with unlimited text and data.
 
08/09 my girlfriend's phone gets stolen, she opens a line on my account, an iPhone (unlimited text and data)
 
??/09 my friends car is broken into & my girlfriends iPhone is stolen again. She changes our plan to a family plan, we now have 3 lines, 1 of them being dormant.
 
01/10 my iPhone is stolen, i purchase a GO Phone & figure I will keep it until the new iPhone is released.
 
04/10 (i think, maybe it was May) my girlfriends line is removed from my account, however I am still charged for it, and so is she. My bill is over $200 when it should be sub-$100
 
04/10 Data plan is removed from my line, I call to have charges credited to my account.
 
05/10 I can't remember why, but my bill for my line and the dormant account is $116. I was pissed, but was tired of dealing with ATT's BS, so i ate the ~$25 for that month. ~May 27 I called to put the Data Plan back on my main line. Apparently they put it on my dormant line, unbeknownst to me.
 
06/05/10 Call ATT to removed dormant line (partially because I was tired of receiving all these fraudulent charges. I figured if i went back to a single line they couldn't mess it up). I eat the $150 cancellation fee, and ATT mentions something about my dormant line having an iPhone data plan... I asked why, because it was a dormant line, etc. I was a little mind boggled. What I did not realize is my unlimited data plan was put on the wrong line!!!
 
06/07/10 I realized my main line has no data plan, so I call customer service and try to explain the situation and see if they will help. Nope. The CS rep tells me theirs nothing they can do, & that she doesn't even see an iPhone data plan being on my last line. Funny that the other CS rep did 2 days before. I ask to speak to the manager and she originally tells me "NO"! I couldn't believe what I was hearing.
 
Later in the conversation I ask again and she asks to put me on hold. I wait for about 3 minutes and she says the manager just confirmed what the CS Rep had told me & that she wouldn't be able to speak to me. I asked "So your manager is refusing to talk to me?" and she said "No, she just said she won't be able to help you." I'm like WTF?! I asked to cancel my line (hoping their customer retention line would be able to help). She won't transfer me there either! She says it will be $100 to cancel the line and it would be on my next bill. Definitely not wanting to get further screwed, I said I would call back later & hung up.
My g/f says im too nice to them on the phone (I was) but I don't know what else there is to do... I'm at a loss. It's THEIR screw up & they're refusing to do anything about it. I HATE talking to them on the phone, I wish Apple would release a phone for Verizon already so I could cut ties with this abomination of a company

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[Blasphemy 10+ year member]

Damn phone companies.

 

[geonfreaq 10+ year member]

***** and complain more. They will fix it. I have a few friends that work for Att and they say that if you raise enough hell almost all problems can be fixed. Att wireless as a whole does not want the HQ getting letters from pissed off customers. Some times a letter is needed though.

 

[Neel 10+ year member]

yep^^^^^ they will give in.

 

[power-fanatic07 5,000+ posts]

Sucks for you, been with them for 7+ years, never a problem.

 

[Ali1 10+ year member]

Where the f@ck do u live that you keep having your ipones stolen, car broken into , etc? I would save your dollar and move to a better neighborhood.

I think u got bigger problems to deal with than a data plan on an iPhone...

 

[Bass911 10+ year member]

I heard on the radio that they will not have unlimited data plans for new customers, but will let existing customers keep theirs. I use Tmobile so I don't really care. I don't know how they'll compete with other companies doing this? Some people say tmobile sucks, but I'm not a phone geek that needs the best network. I have a life and could care less about all the useless apps people rave about. My homeboy can't surf the web any faster than I can on his 3g Iphone. When you call just keep demanding a supervisor to fix the problem.

 

[sinister99]

Well I am extremely sorry about the service you received from a customer service rep. I manage one of the top 10 AT&T corporate stores in the US and am willing to help you. I will obviously need to get your info to do further research of your account. If you pm me I will take a look at your account when I get into work tomorrow. I do have the authority to add back your original unlimited data plan that is no longer offered and get you pre-paired for the new iphone.

 

[FurbiesAndBeans 10+ year member]

Well I am extremely sorry about the service you received from a customer service rep. I manage one of the top 10 AT&T corporate stores in the US and am willing to help you. I will obviously need to get your info to do further research of your account. If you pm me I will take a look at your account when I get into work tomorrow. I do have the authority to add back your original unlimited data plan that is no longer offered and get you pre-paired for the new iphone.

Scam? lol

Sorry to jump the gun, but it sounds extremely fishy

 

[sinister99]

Well he can call me tomorrow if he wants the stores phone number is (425)646-1075 extension 2.

 

[Ignatowski 5,000+ posts]

AT&T is one of the worst companies in the entire country.......I would not buy an Iphone because

I would be married again to AT&T and their raping attitude

 

[LiquidClen 10+ year member]

Well I am extremely sorry about the service you received from a customer service rep. I manage one of the top 10 AT&T corporate stores in the US and am willing to help you. I will obviously need to get your info to do further research of your account. If you pm me I will take a look at your account when I get into work tomorrow. I do have the authority to add back your original unlimited data plan that is no longer offered and get you pre-paired for the new iphone.

PM'd

 

[audioholic 5,000+ posts]

Correction, Verizon is the worst fucking company in the history of the world.

 

[matrxx dude 5,000+ posts]

at@t ****ed me to,i dropped thier *** and got sprint.

 

[geonfreaq 10+ year member]

Correction, Verizon is the worst fucking company in the history of the world.

+1