I hate AT&Ts automated phone system

[FurbiesAndBeans 10+ year member]

ATT: Can you please tell me your account number, or say "I don't have one" if you don't have service with us

Me: I dont have one

ATT: Sorry, I didn't understand. Please say your account number...

Me: I... Don't... have... one...

ATT: Did you say you don't have one?

Me: Yes.

ATT: Ok, please give me your account number or say...

Me: I DONT HAVE ONE

ATT: I need your account number to pull your information to better serve you.

Me: I DON'T ******* HAVE ONE!

ATT: Ok, you don't have one. What service are you interested in?

Me: U-verse

ATT: Say Bill information, Upgrade service, pay bill....

*Hangs up*

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[AlterEgo99 5,000+ posts]

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[LazyRider 10+ year member]

Yea automated phone systems absolutely ****. Should have just pressed 0 and talked to a real person in India

 

[FurbiesAndBeans 10+ year member]

Didn't even give me the option for 0. I thought about it after i hung up but decided the phone system was so ****** I wasn't going to try to get info anymore.

 

[LazyRider 10+ year member]

Didn't even give me the option for 0. I thought about it after i hung up but decided the phone system was so ****** I wasn't going to try to get info anymore.

I don't even wait for the option to press 0 anymore lol I just keep pressing it until I speak to a real person. Customer service is really dying. I went to a credit union to open an account and there was nobody there to greet me. Just a computer to sign in and then you have to go sit and wait. Businesses are really underestimating the importance of good customer service. A lot of people don't mind paying a little more for something if the customer service is good.

 

[FurbiesAndBeans 10+ year member]

Or even if their online self service was good enough... To my understanding what the online self service said was not available for me... their customer rep in chat said i was. So it's like wtf?

And yes I agree with you. Customer service is king.

 

[C.C.Reed]

888-722-9337

Dial ext. 924.

Direct to technical support.