Fing Fedex messed up delivery

[toy4x 10+ year member]

Bought some Rainbow Slc 265 kicks to replace my Infinity perfect 6.1 from 6speed. Asked him time and time where are they. Don says that Fedex delivered them last thursday! I haven't got nothing yet. Supposedly Fedex left them on the front door step at 4:06pm on thurs. Neighbors who are at home all day long never saw Fedex show up. (yes i trust them) And I got home at 4:25pm. Don told me to file a claim with Fedex. Am I going to be out my speaks or what? Internet tracking says it was delivered to front porch not requiring signature. Why would these not require a signature? He sent them insured, but since Fedex says they delivered them, what happens now? Fedex says they have to talk to the driver, but I've seen on this forum and elsewhere it takes FOREVER to get this claim resolved.

Also does this still apply from previous post back in 2004yes i can search )

"I have been doing this for 17 years, and have dealt many, many times with Fed-Ex on lost packages, including higher declared volume shipments.

Yes, you will need to prove what is in the carton, and a receipt of value or purchase. I have spent months fighting with Fed-Ex over $500 losses, much less a $10K one....so you'll need proof...

Now, to the original poster:

if you bought woofers from a company, paid the $3 insurance...listen to this...

It is NOT your responsibility to collect the losses on a package you did not receive.

It's the shipper....all you have to do is call and say you want some new woofers sent...it's the shippers responsibility to collect the losses....trust me on this...if they say it's you...they are wrong and pushing it off on you.

It's like buying a new car, ordering it special...them saying the shipped it from Michigan where it was built, you never get it, and they expect you to pay....sorry....

As a company that sells goods, they ahve to insure you get the goods in your hands...period!

Hope this helps..."

Now if this was the case...shouldn't 6speed(Don) be after Fedex? not me? and should he be sending me a new set of speakers? In fairness he hasn't responded yet, so I'm not pushing this or even asked for it yet.

Thanks to anyone that responds

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[Johnny Drama 5,000+ posts]

Now if this was the case...shouldn't 6speed(Don) be after Fedex? not me? and should he be sending me a new set of speakers? In fairness he hasn't responded yet, so I'm not pushing this or even asked for it yet.

Thanks to anyone that responds

Yes

 

[Chevyaudio 5,000+ posts]

For shipping errors...the person who shipped said goods is responsible for contacting the shipper and dealing with any problems. But Don is a good guy and Im sure he will make this right.

 

[iamamp3pimp 5,000+ posts]

that post is confusing, but yes, the shipper needs to get in touch with the carrier, and should probably ship you a new set pronto, and discuss the claim with th shipping company.

 

[Ali1 10+ year member]

Patalpine doesn't even say a fvckin word about our transaction and he owes FIVE people a refund or their products!!!!!!!!!

 

[iamamp3pimp 5,000+ posts]

Patalpine doesn't even say a fvckin word about our transaction and he owes FIVE people a refund or their products!!!!!!!!!

what the hell does that have to do with this

 

[toy4x 10+ year member]

Patalpine doesn't even say a fvckin word about our transaction and he owes FIVE people a refund or their products!!!!!!!!!

This has to do with 6speed not patalpine...not even sure what the heck that was about.

and I DO believe Don to be a good guy, when I talked to him on here and on the phone he answered everything I had to ask about Rainbows promptly and professionally. Just that he told me to file a claim. When I dont think that to be right. Since he shipped the product, he should be the one to settle things with Fedex, not me.

 

[Lizardking 10+ year member]

Yes, its the shippers responsibility to take the lose. You ordered a product rather its a car or speakers and you did not receive then you are entitled to a refund or replacement. Contact a lawyer for further assistance. The retailer can collect the lose on their taxes...as we call it "write it off". All packages should be shipped with "Adult Signature Required".

Now, one thing I will add is that you shouldn't have called out 6spdcoupe (Don) on a public forum that he is well respected on. You should be working this out with Don one on one. I bet if your telling the truth that Don willl make this right!

 

[toy4x 10+ year member]

Lizard, not calling Don out at all, like I said I think he is a good guy, I'm just asking if what I posted is true about shippers being responsible, and basic advice for my situation....

"Now if this was the case...shouldn't 6speed(Don) be after Fedex? not me? and should he be sending me a new set of speakers? In fairness he hasn't responded yet, so I'm not pushing this or even asked for it yet."

I really dont think I've called him out...and if members on here think I have, well sorry. I'm just trying to get some advice on stuff I know nothing about.

 

[Lizardking 10+ year member]

I would have handled that by not using his name. This may give others pause not to order from Don. Give Don a little time to get back to you. He's busy! Have tried calling him at the shop?

 

[AVSTANG02]

**** I wish my customers would handle my shipping problems!

 

[6spdcoupe 5,000+ posts]

In all fairness here are a couple little facts.

I did contact FedEx, actually twice in regards to this, the tracking number is still sitting right in front of. Both 'agents' that I spoke to told me it is the recipients duty to file the claim. Unfortunately this part is beyond my control.

This also was not shipped directly from me, but rather dropshipped from Rainbow distribution in California due to the time sensitve nature of it. Andrew (toy4x) was somewhat pressed for time in getting these and to accomodate I had them dropshipped. Not a thing I can or would do regularly as it turns to more expensive for me in the long run with no added expense to him or anyone else that dropshipping applies to. I eat it with no complaints.

FedEx has been on point 99% for me, hence the reason I stay with them. Although there are times that it is an unfortunate problem. If I dont repsond immediately it doesnt mean its been blown off or forgotten, just unable to respond quickly. There is another member here that had similiar issue ( not mentioning names as Im sure he'll chime in) and after weeks of grueling phone calls and faxes he finally received the product.

I have been following the situation and contacted the Actual shipper as well to be in the loop. I as the seller took the money and they shipped the product. If need be, money will be refunded. Although it is only fair to go through FedEx first, this is why we pay for insurance on our packages to keep everyone from taking a loss no?

 

[6spdcoupe 5,000+ posts]

**** I wish my customers would handle my shipping problems!

Your in Canada...I dont even wanna go there. Im stiffed with a couple hundred dollars worth of Duties/Customs/Brokerage fees that some individuals didnt feel the need to pay. Really hurts when the shipping outweighs the profit by a longshot. //content.invisioncic.com/y282845/emoticons/crap.gif.7f4dd41e3e9b23fbd170a1ee6f65cecc.gif

 

[Lizardking 10+ year member]

It appears that Don is taking care of you and filing the proper paperwork so he doesn't receive additional expense or you for that matter. I'm sure getting fedex to pay this is going to be real battle. For one who's to say you didn't receive them and all your doing is trying to scam. Now, I'm not saying that.....but Fedex may say that. Fedex saying its the receipents bad......that seems like someone at Fedex is blowing smoke.....but then again I would contact a Lawyer. Most will counsel for free over the phone.

Lesson here: Always ship requiring a signature......but Rainbow takes the blame here.....not Don.

 

[brypink 10+ year member]

In all fairness here are a couple little facts.
I did contact FedEx, actually twice in regards to this, the tracking number is still sitting right in front of. Both 'agents' that I spoke to told me it is the recipients duty to file the claim. Unfortunately this part is beyond my control.

This also was not shipped directly from me, but rather dropshipped from Rainbow distribution in California due to the time sensitve nature of it. Andrew (toy4x) was somewhat pressed for time in getting these and to accomodate I had them dropshipped. Not a thing I can or would do regularly as it turns to more expensive for me in the long run with no added expense to him or anyone else that dropshipping applies to. I eat it with no complaints.

FedEx has been on point 99% for me, hence the reason I stay with them. Although there are times that it is an unfortunate problem. If I dont repsond immediately it doesnt mean its been blown off or forgotten, just unable to respond quickly. There is another member here that had similiar issue ( not mentioning names as Im sure he'll chime in) and after weeks of grueling phone calls and faxes he finally received the product.

I have been following the situation and contacted the Actual shipper as well to be in the loop. I as the seller took the money and they shipped the product. If need be, money will be refunded. Although it is only fair to go through FedEx first, this is why we pay for insurance on our packages to keep everyone from taking a loss no?

That would be me. FedEx lost my PowerLines and it took 2 months to get them. Don was GREAT through the whole ordeal. We attacked FedEx from both sides. Finally the speakers were found and they got them to me. Don never quit following up on the issue and usually had an update for me when I asked. He even reassured me that if they weren't found he would make things right.

I agree that I wouldn't have aired out any dirty laundry (so to speak) before you were able to talk to Don first. He (or any seller for that matter) deserves at least that first.