Do NOT buy from Sonic Electronix

[BreakingBad]

Ok, i would do a review of this website but i didn't see a specific category for reviewing online car audio/electronic retailers...

Back in Aug 06 i bought an Eclipse CD5000 from these guys. Thought i had got a sweet deal on it (paid 379.99 brand new) but almost exactly a year later (July 07) i started experiencing problems with it as some have seen through my various threads on various forums (roe/ca)

Anyway, i call to get a warranty replacement. I was informed i needed to pack up everything and send it back and i would have a replacement out within a week. I was reassured a WEEK turnaround time as that was my biggest concern..

So i pack it up, send it back. After 5 days of them having it "sitting around" i was informed it could take up to 6-8 WEEKS for eclipse to "verify there was a problem with the unit and issue a credit/replacement"... i was FURIOUS //content.invisioncic.com/y282845/emoticons/verymad.gif.3f39c5c2fd57527b671fad3efdfac756.gif

The manager of the returns dept. was unwilling to do anything for me, he "apologized" for the "misinformation" but he couldnt do anything about issuing me a credit......let alone the CD5000 was discontinued!!

So after literally reaming the **** a new one, (and keep in mind this is after multiple calls, almost 2 weeks after i originally sent the unit in.) he FINALLY issued me a credit and i paid a $20 difference for an upgrade to the CD5100. In my opinion they should have paid the difference for the bullshit they put me through.. so i said ok, when will this ship out. He said on Monday, the 13th (i ordered it on Friday the 10th)

I was ok with that solution, but it was shipping from CA to PA, and i wouldnt of gotten it for like a week... so i called FIRST thing monday morning before it was shipping out to have shipping upgraded to 3 day, $15. Days go by so yesterday (wednesday the 15th) i called for my tracking number. Apparently "they dont have it"... again, //content.invisioncic.com/y282845/emoticons/verymad.gif.3f39c5c2fd57527b671fad3efdfac756.gif He said i would have it by the end of the day. I told him i upgraded my shipping so i would have it today, thursday the 16th, and thats WHY i paid more for the quicker shipping.

So i get the tracking number... and its not even due till the 20th!!!!!!!! //content.invisioncic.com/y282845/emoticons/verymad.gif.3f39c5c2fd57527b671fad3efdfac756.gif//content.invisioncic.com/y282845/emoticons/verymad.gif.3f39c5c2fd57527b671fad3efdfac756.gif

So i called, said i want refunded my $15 and they lost a customer for good and they can expect a BBB complaint along with very negative reviews and i was told to **** off.

I would MUCH rather buy from crutchfield or something of the sort, pay a little more but have AWESOME customer service... **** these guys for treating someone who spent $400+ in my first visit there!!

Click to read more...

 

[TheFiverMan 10+ year member]

@least ur getting it

 

[Qbenjamin 10+ year member]

That sux, I have bought from them in the past, with flawless transactions, but I hardly ever keep anything long enough to have a warranty issue. Their customer support is usually OK at best. If you talked to Derrick @ their returns dept., he usually very helpful.

 

[BreakingBad]

um, if i wasn't getting my unit back or a replacement, that would be grand theft.

not saying they've never done legit transactions, but i was treated like absolute shit and they wouldn't man up to their many mistakes.

 

[Jep772 10+ year member]

sound like you paid 20 more dollars for a cd5100? the detachable face is worth the hassle

 

[CapzNCoilz 10+ year member]

That's what you get for dealing with an unauthorized dealer... Shit goes wrong, they don't care - they get enough sales in a day to beat out your complaint and bad word against them.

Glad it worked out in the end - but next time save yourself the hassle and go authorized.

 

[MikeofTulsa Moderator]

Ok, i would do a review of this website but i didn't see a specific category for reviewing online car audio/electronic retailers...

Back in Aug 06 i bought an Eclipse CD5000 from these guys. Thought i had got a sweet deal on it (paid 379.99 brand new) but almost exactly a year later (July 07) i started experiencing problems with it as some have seen through my various threads on various forums (roe/ca)

Anyway, i call to get a warranty replacement. I was informed i needed to pack up everything and send it back and i would have a replacement out within a week. I was reassured a WEEK turnaround time as that was my biggest concern..

So i pack it up, send it back. After 5 days of them having it "sitting around" i was informed it could take up to 6-8 WEEKS for eclipse to "verify there was a problem with the unit and issue a credit/replacement"... i was FURIOUS //content.invisioncic.com/y282845/emoticons/verymad.gif.3f39c5c2fd57527b671fad3efdfac756.gif

The manager of the returns dept. was unwilling to do anything for me, he "apologized" for the "misinformation" but he couldnt do anything about issuing me a credit......let alone the CD5000 was discontinued!!

So after literally reaming the **** a new one, (and keep in mind this is after multiple calls, almost 2 weeks after i originally sent the unit in.) he FINALLY issued me a credit and i paid a $20 difference for an upgrade to the CD5100. In my opinion they should have paid the difference for the bullshit they put me through.. so i said ok, when will this ship out. He said on Monday, the 13th (i ordered it on Friday the 10th)

I was ok with that solution, but it was shipping from CA to PA, and i wouldnt of gotten it for like a week... so i called FIRST thing monday morning before it was shipping out to have shipping upgraded to 3 day, $15. Days go by so yesterday (wednesday the 15th) i called for my tracking number. Apparently "they dont have it"... again, //content.invisioncic.com/y282845/emoticons/verymad.gif.3f39c5c2fd57527b671fad3efdfac756.gif He said i would have it by the end of the day. I told him i upgraded my shipping so i would have it today, thursday the 16th, and thats WHY i paid more for the quicker shipping.

So i get the tracking number... and its not even due till the 20th!!!!!!!! //content.invisioncic.com/y282845/emoticons/verymad.gif.3f39c5c2fd57527b671fad3efdfac756.gif//content.invisioncic.com/y282845/emoticons/verymad.gif.3f39c5c2fd57527b671fad3efdfac756.gif

So i called, said i want refunded my $15 and they lost a customer for good and they can expect a BBB complaint along with very negative reviews and i was told to **** off.

I would MUCH rather buy from crutchfield or something of the sort, pay a little more but have AWESOME customer service... **** these guys for treating someone who spent $400+ in my first visit there!!

obviously you didnt look very hard.

http://www.caraudio.com/forum/forumdisplay.php?f=46