dealing with shitty customer service...

[swaptrex 10+ year member]

i purchased brakes from brakeplanet.com which is a secure site more than three weeks ago, the next day an associate called me and asked what size rotors i wanted even though the full description was in my order. this sent up a red flag with me, the fact that they didn't even know what i wanted even though i ordered it. also, the guy tells me that they don't have the parts in stock, however the website said "in stock." after hearing that it would be at least three weeks before i got my brakes, i canceled my order. i was told that the money would be credited back to my credit card within 1-2 weeks! i was amazed that the money was taken out immediately, but yet it would take this long to be credited back. well, three weeks later there is still no money on my card. i have talked to many different people and get told it will be taken care of right away. my question is what are some ways to get these type of companies attention, to let them know i am serious and not going away? i have already told my credit card company and they are investigating. this shit pisses me off so much!!

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[krisfnbz 10+ year member]

That really sucks dude. I would be calling them everyday and speaking with their highest manager and demand that my money be sent back to my account. I would never even think of shopping with that site again.

 

[crunktimes.com 5,000+ posts]

Call them and tell them they have 72 hours to refund the money or you are going to do a chargeback.

 

[qtipextra 5,000+ posts]

Threaten legal action. At my job (I do customer service), if someone threatens legal action, they pretty much have the highest priority.

 

[JordyO 10+ year member]

chargeback... now... do it.

 

[1 Hugh Jass 10+ year member]

If you paid with a credit card, you are covered. Just call your card company and they'll take care of it.

 

[IamDeMan 5,000+ posts]

Call them and tell them they have 72 hours to refund the money or you are going to do a chargeback.

This should have been done already. Reverse that shit son.

 

[swaptrex 10+ year member]

ya i did that about a week ago, and i just filed a complaint with the bbb earlier today.