Well take it from someone that has 4 18" BTL's Fi treated me with a lot of respect and their customer service is off the chains. They may take time to build the sub you purchase, but I would rather a brand new sub built from the ground up than a sub that is snatched off the shelf (with the dust still left on it) and sent to me IMO. Plus Fi did something with my subs that made me a permanent fan. I won't say what they did, but lets just say they have me a "gift," for my inconvenience. Who else does that? Man I wish Scott would let me tell you all. But I can feel where he is coming from. People will start looking for freebies and that is true so, anyway Fi customer service is A+++ and their recone process is not so complicated.