Customers like this...

[cm2658 10+ year member]

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[godhatescivics 10+ year member]

sundown Ftw

 

[rusty_armadillo 10+ year member]

Just read the first post and he's a joke! How can he get mad you wouldn't give him a discount WHAT A TOOL

 

[LazyRider 10+ year member]

u people dont understand. he is a owner of a company that makes good money. he has no need to make a thread about some one lookin to get a deal. If the person got under your skin cuz of what he said u need to learn to let things go. Or u can allways forget about selling things on your own.

You're a real piece of work. Weren't you the guy that made a thread because he wanted to collect unemployment instead of working? You're probably the customer lol. Trying to get crackhead prices because you have to work at walmart now and need advice on your life from strangers on a car audio forum.

 

[dB-r 10+ year member]

... make me mad. I'm not mentioning any names but it went like this verbatim (copy and paste from my e-mail). Now... I don't think I was out of line with this guy but I'm just checking to see what other people think about this situation.
Preface... customer was asking about some used items I had for sale then begins asking about my products.

Inserted a few comments in italics to explain further.

I do not plan to respond any further to this customer... I don't think there is any way we will see eye to eye on this. Normally this stuff doesn't get to me but the last response from this guy struck a bit of a chord with me.

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CUSTOMER:

Jacob

Hey there do you have any demo 3500 sundown at a good price come on its almost christmas here!!!!!!!!!!!!!

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ME:

I have some used ones... could do 700 on one.

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CUSTOMER:

Jacob

I heard you sell them brand new for $XXX to competition guys!

Jacob help me here !

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ME:

Dbr has a good deal on refurbs right now.

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CUSTOMER:

Is this a joke what would I want to buy refurbs?????????????????????????

Jacob I know you are not serious..............................

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ME:

Competitor price is confidential, if someone told you what they paid they can be kicked off the team -- and it isn't $XXX for a single 3500d team cost so you have heard wrong.

If price is that critical the XX (product model) from XX (company name) is a really good deal. (customer was offered a price on a product from another company and mentioned it in earlier conversation)

Otherwise I have the used 3500s for 700, which I normally sell for 750 (I have quite a few so will start discounting them a bit), or dBr refurbs also have a 1 year warranty and are currently priced lower than I would ever sell a used, new, or competitor priced 3500D.

I'm not trying to be difficult but these are the prices on the products... And the refurbs are very well done with a warranty.

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CUSTOMER:

I guess I will go with the XX (product model) from XX (company name)!

Thanks it seems one 3500 sundown will make a difference in your company?????????????

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ME:

Okay, good luck with the XX (product name) and your setup!

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CUSTOMER:

Thanks for the luck you must be made of out Gold!!!!!!!!!!

Just remember where you came from????????

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ME:

Haha, not quite made out of gold - just stick to my guidelines =)

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CUSTOMER:

Wowowowow thats insane guidelines LMAO!!!!!!!!!!!!

Jacob you are a good,'Piece of Work"

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ME:

I'm not trying to insult you here... I have pricing guidelines for dealers, competitors, and consumers... I follow them.

I get 10+ e-mails a day asking me for discounts -- everyone gets the same answer and treated equally -- I tell them the same thing, "this is the price."

No insult to you intended... I simply apply the same pricing to anyone who contacts within their segment (dealer, competitor, or consumer) so everyone is treated fairly. If I gave a different answer to everyone that wouldn't be right... in my opinion.

In any event... I hope your purchase works out well for you ! The XX (product name) is a pretty solid piece from what I hear.

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CUSTOMER:

I just purchase a XX (product name) if everything goes fine I will sent XX (company name) customers.

Thanks for nothing basically well hopes everything goes well with your

company you should loosen up stop being greedy life its too short may god

bless you and your family.

LOL at that shiz. I get customers like that too, probably that same one has come to me at some point with that bullshit. I tell them sorry, can't help you and if they get all stupid on me I tell them to go **** them self. I am sure a few people here can atest to the fact that I am good for what I do, and I take care of my customers, but if you come to dB-r with some bullshit prepare to get sent packing and I don't care what you post on some forum trying to derail business away etc, won't happen.

 

[dB-r 10+ year member]

BTW: You handled that way more professionally than I would have Jacob. You are such a nice guy... if only I had the patience you have....

 

[dB-r 10+ year member]

****, it's 4:15AM here. I got to stop working all night and all day, making me crazy(er).

 

[FJF 10+ year member]

I have a new policy. When faced with the described situation, I start raising the price.

 

[King_corral 10+ year member]

****, it's 4:15AM here. I got to stop working all night and all day, making me crazy(er).

have you sold anything recently related to a sundown 3500d and to who?

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[J31Rob 5,000+ posts]

That was out of a line. I think a basic "Shut the fuck up and leave me alone." would have been much more in line for a guy that stupid.
Im being serious. //content.invisioncic.com/y282845/emoticons/fyi.gif.9f1f679348da7204ce960cfc74bca8e0.gif

Agreed.

 

[sundownz Pro Seller]

its not the same the owner of the company needs to let it go.

Do you own an audio company ? Then stop speaking like you do...

I get 100s of e-mails just like this one and you don't hear a thing about them. This particular guy really got under my skin so I wanted to vent a bit and see if others agree about the handling of the situation.

Don't like it ? Let it go //content.invisioncic.com/y282845/emoticons/wink.gif.608e3ea05f1a9f98611af0861652f8fb.gif

 

[sundownz Pro Seller]

Wow this thread got big while I was asleep.

 

[thericanballer 10+ year member]

god jacob, loosen up a bit.

 

[loud-n-low 10+ year member]

seems like he was looking at a peice of equipment out of his affordability,and ended up being a douche.nice patience Jacob Wheres my f....n sae-1200!!! lol jk

 

[whitedragon551 5,000+ posts]

have you sold anything recently related to a sundown 3500d and to who?//content.invisioncic.com/y282845/emoticons/cool.gif.3bcaf8f141236c00f8044d07150e34f7.gif

He does top notch repairs on mostly sundown amps. Hes sold plenty.